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Reporting period: Feb '23Jan '24

Chye Seng Huat Hardware Overview

<10 Places
Cafe

Brand Satisfaction

77%
6pp

Country Rank

Singapore
523 of 711

Category Rank

Cafe
44 of 72

Rating Score

4.2

Sales Power

Sales Index

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Chye Seng Huat Hardware Brand Profile

Feb '23Jan '24

Singapore

Chye Seng Huat Hardware has a much lower satisfaction score for its Location compared to its other aspects. However, Chye Seng Huat Hardware has succeeded in its Food and Drinks aspect, with a 85% satisfaction score.

Food and Drinks
85%
7pp
Service
73%
9pp
Staff
69%
Place
66%
1pp
Pricing
29%
Location
0%
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Chye Seng Huat Hardware Food and Drinks

Chye Seng Huat Hardware has shown an increase in Food and Drinks, with a jump from 78% last year to an impressive 85% this year.

Chye Seng Huat Hardware Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

65 of 70
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Chye Seng Huat Hardware Food Quality

Feb '23Jan '24

Singapore

Chye Seng Huat Hardware continues to evolve, with a 21% increase in customer satisfaction of Food Quality, climbing from 42% last year to 63% this year.

Satisfaction Score

63%
21pp

Aspect Rank

25 of 72
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Chye Seng Huat Hardware Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

58 of 72
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Chye Seng Huat Hardware Dishes

Feb '23Jan '24

Singapore

Chye Seng Huat Hardware has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 71% last year to an 87% this year.

Satisfaction Score

87%
16pp

Aspect Rank

18 of 72
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Satisfaction Score

Aspect Rank

21 of 72
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Chye Seng Huat Hardware Location

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Chye Seng Huat Hardware Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

32 of 40
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Chye Seng Huat Hardware Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

24 of 60
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Chye Seng Huat Hardware Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

27 of 51
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Chye Seng Huat Hardware Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

19 of 27
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Chye Seng Huat Hardware Place

Chye Seng Huat Hardware continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 65% to 66% this year.

Chye Seng Huat Hardware Atmosphere and Décor

Feb '23Jan '24

Singapore

Chye Seng Huat Hardware is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

60 of 72
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Chye Seng Huat Hardware Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 69
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Chye Seng Huat Hardware Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 34
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Chye Seng Huat Hardware Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

44 of 71
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Chye Seng Huat Hardware Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

29 of 70
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Chye Seng Huat Hardware Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

21 of 70
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Chye Seng Huat Hardware Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

54 of 69
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Chye Seng Huat Hardware Pricing

Chye Seng Huat Hardware remains a consumer favourite, maintaining a consistent 29% satisfaction score in Pricing aspect for both this year and last year.

Chye Seng Huat Hardware Price

Feb '23Jan '24

Singapore

Chye Seng Huat Hardware is losing some of its appeal, with a concerning 29% decrease in satisfaction for Price dropping from 58% last year to 29% this year.

Satisfaction Score

29%
29pp

Aspect Rank

58 of 72
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Chye Seng Huat Hardware Service

Chye Seng Huat Hardware has demonstrated resilience in the industry, with a 9% increase in customer satisfaction for Service rising from 64% to 73% this year.

Chye Seng Huat Hardware Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

34 of 57
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Chye Seng Huat Hardware Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

47 of 49
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Chye Seng Huat Hardware Dining Options

Feb '23Jan '24

Singapore

Chye Seng Huat Hardware is struggling to meet customer expectations, with a 2% decrease in satisfaction in Dining Options aspect, falling from 81% last year to 79% this year.

Satisfaction Score

79%
2pp

Aspect Rank

39 of 72
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Chye Seng Huat Hardware Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 39
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Chye Seng Huat Hardware Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

69 of 72
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Chye Seng Huat Hardware Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

50 of 72
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Chye Seng Huat Hardware Staff

Chye Seng Huat Hardware is still the go-to place for customers, as their Staff score remains high at 69%, consistent with last year's score.

Chye Seng Huat Hardware Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

66 of 72
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Chye Seng Huat Hardware Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

66 of 66
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Chye Seng Huat Hardware Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

57 of 71
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