Realytics logo

Reporting period: Aug '23Jul '24

Chye Seng Huat Hardware Overview

<10 Places
Cafe

Brand Satisfaction

69%
13pp

Country Rank

Singapore
696 of 754

Category Rank

Cafe
78 of 85

Rating Score

4

Sales Power

Sales Index

Realytics logo

Chye Seng Huat Hardware Brand Profile

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware has a much lower satisfaction score for its Place compared to its other aspects. However, Chye Seng Huat Hardware has succeeded in its Food and Drinks aspect, with a 79% satisfaction score.

Food and Drinks
79%
10pp
Service
66%
9pp
Place
54%
28pp
Realytics logo

Chye Seng Huat Hardware Satisfaction Trend

Feb '24Jul '24

Singapore

Chye Seng Huat Hardware's brand satisfaction has decreased compared to previous month and now stands at 69%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

Realytics logo

Chye Seng Huat Hardware Food and Drinks

Chye Seng Huat Hardware is losing some of its appeal, with a concerning 10% decrease in satisfaction for Food and Drinks dropping from 89% last year to 79% this year.

Chye Seng Huat Hardware Portion Size

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware remains a consumer favourite, maintaining a consistent 86% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

47 of 83
Realytics logo

Chye Seng Huat Hardware Food Quality

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is struggling to meet customer expectations, with a 20% decrease in satisfaction in Food Quality aspect, falling from 65% last year to 45% this year.

Satisfaction Score

45%
20pp

Aspect Rank

67 of 85
Realytics logo

Satisfaction Score

Aspect Rank

6 of 85
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Chye Seng Huat Hardware Dishes

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 89% last year to 77% this year.

Satisfaction Score

77%
12pp

Aspect Rank

63 of 85
Realytics logo

Chye Seng Huat Hardware Drinks

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is facing challenges in evolving its Drinks aspect, with a 8% decrease in customer satisfaction, dropping from 94% last year to 86% this year.

Satisfaction Score

86%
8pp

Aspect Rank

46 of 85
Realytics logo

Chye Seng Huat Hardware Place

Chye Seng Huat Hardware is facing challenges in maintaining its customer experience, with a noticeable 28% decrease in their Place aspect satisfaction score, dropping from 82% to 54% this year.

Chye Seng Huat Hardware Atmosphere and Décor

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

81 of 85
Realytics logo

Chye Seng Huat Hardware Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Use Realytics to know more about Chye Seng Huat Hardwarelink

Satisfaction Score

Aspect Rank

74 of 81
Realytics logo

Chye Seng Huat Hardware Options for different visitors

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is still the go-to place for customers, as their Options for different visitors score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

69 of 84
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Chye Seng Huat Hardware Child-Friendly Conditions

Aug '23Jul '24

Singapore

Use Realytics to know more about Chye Seng Huat Hardwarelink

Satisfaction Score

Aspect Rank

56 of 61
Realytics logo

Chye Seng Huat Hardware Comfort

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware remains a consumer favourite, maintaining a consistent 29% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

29%

Aspect Rank

74 of 84
Realytics logo

Chye Seng Huat Hardware Venue Congestion

Aug '23Jul '24

Singapore

Use Realytics to know more about Chye Seng Huat Hardwarelink

Satisfaction Score

Aspect Rank

57 of 82
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Chye Seng Huat Hardware Dining Area

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is still the go-to place for customers, as their Dining Area score remains high at 27%, consistent with last year's score.

Satisfaction Score

27%

Aspect Rank

67 of 83
Realytics logo

Chye Seng Huat Hardware Service

Chye Seng Huat Hardware is losing some of its appeal, with a concerning 9% decrease in satisfaction for Service dropping from 75% last year to 66% this year.

Chye Seng Huat Hardware Billing and Payment

Aug '23Jul '24

Singapore

Use Realytics to know more about Chye Seng Huat Hardwarelink

Satisfaction Score

Aspect Rank

30 of 52
Realytics logo

Chye Seng Huat Hardware Dining Options

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is struggling to meet customer expectations, with a 15% decrease in satisfaction in Dining Options aspect, falling from 83% last year to 68% this year.

Satisfaction Score

68%
15pp

Aspect Rank

77 of 85
Realytics logo

Chye Seng Huat Hardware Waiting Time

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware remains a consumer favourite, maintaining a consistent 69% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

69%

Aspect Rank

27 of 83
Realytics logo

Check Competitive Advantage

Check listAnalyze Competitors

Chye Seng Huat Hardware Order Processing

Aug '23Jul '24

Singapore

Chye Seng Huat Hardware is still the go-to place for customers, as their Order Processing score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

65 of 85
Realytics logo