Byblos Brand Profile
Aug '23 — Jul '24
Singapore
Byblos has a much lower satisfaction score for its Pricing compared to its other aspects. However, Byblos has succeeded in its Food and Drinks aspect, with a 94% satisfaction score.
Byblos Satisfaction Trend
Feb '24 — Jul '24
Singapore
Byblos's brand satisfaction remains unchanged compared to the previous month and continues to stand at 100%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.
Byblos Food and Drinks
Byblos is struggling to meet customer expectations. Use Realytics to know why
Satisfaction Score
Aspect Rank
Byblos Food Quality
Aug '23 — Jul '24
Singapore
Byblos is losing some of its appeal, with a concerning 18% decrease in satisfaction for Food Quality dropping from 92% last year to 74% this year.
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Byblos Drinks
Aug '23 — Jul '24
Singapore
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Byblos Place
Byblos is struggling to meet customer expectations, with a 11% decrease in satisfaction in Place aspect, falling from 98% last year to 87% this year.
Byblos Atmosphere and Décor
Aug '23 — Jul '24
Singapore
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Byblos Cleanliness and Hygiene
Aug '23 — Jul '24
Singapore
Byblos is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 100% last year to 80% this year.
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Byblos Options for different visitors
Aug '23 — Jul '24
Singapore
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Byblos Comfort
Aug '23 — Jul '24
Singapore
Byblos is facing challenges in evolving its Comfort aspect, with a 20% decrease in customer satisfaction, dropping from 80% last year to 60% this year.
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Aspect Rank
Byblos Venue Congestion
Aug '23 — Jul '24
Singapore
Byblos remains a consumer favourite, maintaining a consistent 50% satisfaction score in Venue Congestion aspect for both this year and last year.
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Byblos Dining Area
Aug '23 — Jul '24
Singapore
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Byblos Pricing
Byblos is facing challenges in maintaining its customer experience, with a noticeable 19% decrease in their Pricing aspect satisfaction score, dropping from 87% to 68% this year.
Byblos Price
Aug '23 — Jul '24
Singapore
Byblos is losing some of its appeal, with a concerning 18% decrease in satisfaction for Price dropping from 85% last year to 67% this year.
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Aspect Rank
Byblos Promotions
Aug '23 — Jul '24
Singapore
Byblos is still the go-to place for customers, as their Promotions score remains high at 71%, consistent with last year's score.
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Aspect Rank
Byblos Service
Byblos is struggling to meet customer expectations. Use Realytics to know why
Byblos Dining Options
Aug '23 — Jul '24
Singapore
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Aspect Rank
Byblos Waiting Time
Aug '23 — Jul '24
Singapore
Byblos is struggling to meet customer expectations, with a 11% decrease in satisfaction in Waiting Time aspect, falling from 86% last year to 75% this year.
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Aspect Rank
Byblos Order Processing
Aug '23 — Jul '24
Singapore
Byblos has shown an increase in Order Processing, with a jump from 30% last year to an impressive 50% this year.
Satisfaction Score
Aspect Rank
Byblos Staff
Byblos is struggling to meet customer expectations. Use Realytics to know why
Byblos Staff Competence
Aug '23 — Jul '24
Singapore
Byblos is losing its edge, with a noticeable decrease in guest satisfaction in Staff Competence aspect, down from 83% last year to 50% this year.
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Byblos Staff Friendliness
Aug '23 — Jul '24
Singapore
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Byblos Staff Attentiveness
Aug '23 — Jul '24
Singapore
Byblos is facing challenges in evolving its Staff Attentiveness aspect, with a 22% decrease in customer satisfaction, dropping from 100% last year to 78% this year.
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Byblos Staff Members
Aug '23 — Jul '24
Singapore
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