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Reporting period: Apr '23Mar '24

Byblos Overview

<10 Places
Restaurant

Brand Satisfaction

95%
1pp

Country Rank

Singapore
39 of 806

Category Rank

Restaurant
28 of 559

Rating Score

4.8

Sales Power

Sales Index

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Byblos Brand Profile

Apr '23Mar '24

Singapore

Byblos has a much lower satisfaction score for its Location compared to its other aspects. However, Byblos has succeeded in its Place aspect, with a 96% satisfaction score.

Place
96%
Food and Drinks
96%
3pp
Staff
94%
4pp
Service
93%
2pp
Pricing
86%
7pp
Location
0%
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Byblos Food and Drinks

Byblos is one of the most promising brand to delight customers. Use Realytics to know more

Byblos Portion Size

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

13 of 553
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Byblos Food Quality

Apr '23Mar '24

Singapore

Byblos has shown an increase in Food Quality, with a jump from 83% last year to an impressive 89% this year.

Satisfaction Score

89%
6pp

Aspect Rank

40 of 559
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Byblos Menu Selection

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 559
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Satisfaction Score

Aspect Rank

38 of 559
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Satisfaction Score

Aspect Rank

13 of 545
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Byblos Cuisines

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 461
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Byblos Location

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Byblos Conveniently Situated

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

129 of 435
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Byblos Views and Surroundings

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 342
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Byblos Place

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Satisfaction Score

Aspect Rank

16 of 558
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Byblos Cleanliness and Hygiene

Apr '23Mar '24

Singapore

Byblos is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

33 of 545
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Byblos Options for different visitors

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

116 of 546
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Byblos Child-Friendly Conditions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 460
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Byblos Comfort

Apr '23Mar '24

Singapore

Byblos remains a consumer favourite, maintaining a consistent 71% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

42 of 532
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Byblos Venue Congestion

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

245 of 544
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Byblos Dining Area

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

204 of 534
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Byblos Work and study friendly

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

96 of 105
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Byblos Pricing

Byblos continues to evolve, with a 7% increase in customer satisfaction of Pricing, climbing from 79% last year to 86% this year.

Byblos Price

Apr '23Mar '24

Singapore

Byblos has successfully improved guest experience, as their "Price" satisfaction score jumped from 61% last year to an 85% this year.

Satisfaction Score

85%
24pp

Aspect Rank

132 of 559
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Byblos Promotions

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

280 of 479
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Byblos Service

Byblos is struggling to meet customer expectations. Use Realytics to know why

Byblos Billing and Payment

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

11 of 363
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Byblos Opening Hours

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

126 of 335
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Satisfaction Score

Aspect Rank

177 of 559
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Byblos Waiting Time

Apr '23Mar '24

Singapore

Byblos is still the go-to place for customers, as their Waiting Time score remains high at 72%, consistent with last year's score.

Satisfaction Score

72%

Aspect Rank

129 of 555
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Byblos Order Processing

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

300 of 558
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Byblos Staff

Byblos is struggling to meet customer expectations. Use Realytics to know why

Byblos Staff Competence

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

237 of 404
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Byblos Staff Friendliness

Apr '23Mar '24

Singapore

Byblos is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

162 of 559
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Byblos Staff Attentiveness

Apr '23Mar '24

Singapore

Byblos remains a consumer favourite, maintaining a consistent 87% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

87%

Aspect Rank

130 of 523
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Byblos Staff Avaliability

Apr '23Mar '24

Singapore

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Satisfaction Score

Aspect Rank

64 of 269
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Byblos Staff Members

Apr '23Mar '24

Singapore

Byblos is losing some of its appeal, with a concerning 9% decrease in satisfaction for Staff Members dropping from 95% last year to 86% this year.

Satisfaction Score

86%
9pp

Aspect Rank

132 of 559
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