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Reporting period: Feb '23Jan '24

Broadway Food Centre Overview

10-100 Places
Coffee Shop

Brand Satisfaction

62%
5pp

Country Rank

Singapore
53 of 86

Category Rank

Coffee Shop
3 of 6

Rating Score

3

Sales Power

Sales Index

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Broadway Food Centre Brand Profile

Feb '23Jan '24

Singapore

Broadway Food Centre has a much lower satisfaction score for its Staff compared to its other aspects. However, Broadway Food Centre has succeeded in its Food and Drinks aspect, with a 68% satisfaction score.

Food and Drinks
68%
7pp
Pricing
64%
2pp
Service
52%
7pp
Place
51%
2pp
Location
0%
Staff
0%
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Broadway Food Centre Food and Drinks

Broadway Food Centre is losing some of its appeal, with a concerning 7% decrease in satisfaction for Food and Drinks dropping from 75% last year to 68% this year.

Broadway Food Centre Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 6
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Broadway Food Centre Food Quality

Feb '23Jan '24

Singapore

Broadway Food Centre has shown an increase in Food Quality, with a jump from 31% last year to an impressive 54% this year.

Satisfaction Score

54%
23pp

Aspect Rank

1 of 6
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Broadway Food Centre Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 6
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Broadway Food Centre Dishes

Feb '23Jan '24

Singapore

Broadway Food Centre is struggling to meet customer expectations, with a 13% decrease in satisfaction in Dishes aspect, falling from 81% last year to 68% this year.

Satisfaction Score

68%
13pp

Aspect Rank

2 of 6
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Broadway Food Centre Drinks

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Cuisines

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Location

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Broadway Food Centre Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 6
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Broadway Food Centre Conveniently Situated

Feb '23Jan '24

Singapore

Broadway Food Centre remains a consumer favourite, maintaining a consistent 50% satisfaction score in Conveniently Situated aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

3 of 6
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Broadway Food Centre Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 5
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Broadway Food Centre Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 5
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Broadway Food Centre Place

Broadway Food Centre continues to evolve, with a 2% increase in customer satisfaction of Place, climbing from 49% last year to 51% this year.

Broadway Food Centre Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 6
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Broadway Food Centre Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 6
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Broadway Food Centre Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 6
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Broadway Food Centre Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 6
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Broadway Food Centre Pricing

Broadway Food Centre has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 62% last year to an 64% this year.

Broadway Food Centre Price

Feb '23Jan '24

Singapore

Broadway Food Centre continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 62% to 64% this year.

Satisfaction Score

64%
2pp

Aspect Rank

2 of 6
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Broadway Food Centre Service

Broadway Food Centre has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Service rising from 45% to 52% this year.

Broadway Food Centre Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 6
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Broadway Food Centre Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Dining Options

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 4
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Broadway Food Centre Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Staff

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Broadway Food Centre Staff Competence

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 6
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Broadway Food Centre Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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Broadway Food Centre Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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