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Reporting period: Jul '23Jun '24

Broadway Food Centre Overview

10-100 Places
Coffee Shop

Brand Satisfaction

60%
6pp

Country Rank

Singapore
59 of 89

Category Rank

Coffee Shop
4 of 7

Rating Score

3.1

Sales Power

Sales Index

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Broadway Food Centre Brand Profile

Jul '23Jun '24

Singapore

Broadway Food Centre has a much lower satisfaction score for its Service compared to its other aspects. However, Broadway Food Centre has succeeded in its Food and Drinks aspect, with a 66% satisfaction score.

Food and Drinks
66%
6pp
Pricing
61%
2pp
Place
61%
4pp
Service
38%
15pp
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Broadway Food Centre Satisfaction Trend

Jan '24Jun '24

Singapore

Broadway Food Centre's brand satisfaction has decreased compared to previous month and now stands at 65%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Broadway Food Centre Food and Drinks

Broadway Food Centre is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 72% last year to 66% this year.

Broadway Food Centre Food Quality

Jul '23Jun '24

Singapore

Broadway Food Centre remains a consumer favourite, maintaining a consistent 40% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

1 of 7
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Broadway Food Centre Dishes

Jul '23Jun '24

Singapore

Broadway Food Centre is struggling to meet customer expectations, with a 9% decrease in satisfaction in Dishes aspect, falling from 74% last year to 65% this year.

Satisfaction Score

65%
9pp

Aspect Rank

4 of 7
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Broadway Food Centre Place

Broadway Food Centre has shown an increase in Place, with a jump from 57% last year to an impressive 61% this year.

Broadway Food Centre Cleanliness and Hygiene

Jul '23Jun '24

Singapore

Broadway Food Centre is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 61% last year to 57% this year.

Satisfaction Score

57%
4pp

Aspect Rank

2 of 7
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Broadway Food Centre Pricing

Broadway Food Centre is facing challenges in evolving its Pricing aspect, with a 2% decrease in customer satisfaction, dropping from 63% last year to 61% this year.

Broadway Food Centre Price

Jul '23Jun '24

Singapore

Broadway Food Centre is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Price aspect satisfaction score, dropping from 63% to 61% this year.

Satisfaction Score

61%
2pp

Aspect Rank

2 of 7
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Broadway Food Centre Service

Broadway Food Centre is losing some of its appeal, with a concerning 15% decrease in satisfaction for Service dropping from 53% last year to 38% this year.