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Reporting period: Aug '23Jul '24

Awfully Chocolate Bakery & Cafe Overview

<10 Places
Cafe

Brand Satisfaction

64%
13pp

Country Rank

Singapore
725 of 754

Category Rank

Cafe
82 of 85

Rating Score

3.3

Sales Power

Sales Index

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Awfully Chocolate Bakery & Cafe Brand Profile

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe has a much lower satisfaction score for its Service compared to its other aspects. However, Awfully Chocolate Bakery & Cafe has succeeded in its Place aspect, with a 68% satisfaction score.

Place
68%
15pp
Food and Drinks
67%
20pp
Staff
60%
8pp
Service
55%
4pp
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Awfully Chocolate Bakery & Cafe Satisfaction Trend

Feb '24Jul '24

Singapore

Awfully Chocolate Bakery & Cafe's brand satisfaction has increased compared to previous month and now stands at 57%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Awfully Chocolate Bakery & Cafe Food and Drinks

Awfully Chocolate Bakery & Cafe is losing some of its appeal, with a concerning 20% decrease in satisfaction for Food and Drinks dropping from 87% last year to 67% this year.

Awfully Chocolate Bakery & Cafe Portion Size

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 29% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

29%

Aspect Rank

77 of 83
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Awfully Chocolate Bakery & Cafe Food Quality

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is struggling to meet customer expectations, with a 22% decrease in satisfaction in Food Quality aspect, falling from 66% last year to 44% this year.

Satisfaction Score

44%
22pp

Aspect Rank

70 of 85
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Awfully Chocolate Bakery & Cafe Menu Selection

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is still the go-to place for customers, as their Menu Selection score remains high at 56%, consistent with last year's score.

Satisfaction Score

56%

Aspect Rank

73 of 85
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Awfully Chocolate Bakery & Cafe Dishes

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 86% last year to 72% this year.

Satisfaction Score

72%
14pp

Aspect Rank

77 of 85
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Awfully Chocolate Bakery & Cafe Drinks

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is facing challenges in evolving its Drinks aspect, with a 29% decrease in customer satisfaction, dropping from 94% last year to 65% this year.

Satisfaction Score

65%
29pp

Aspect Rank

78 of 85
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Awfully Chocolate Bakery & Cafe Place

Awfully Chocolate Bakery & Cafe is facing challenges in maintaining its customer experience, with a noticeable 15% decrease in their Place aspect satisfaction score, dropping from 83% to 68% this year.

Awfully Chocolate Bakery & Cafe Atmosphere and Décor

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

56 of 85
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Awfully Chocolate Bakery & Cafe Cleanliness and Hygiene

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 40% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

68 of 81
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Awfully Chocolate Bakery & Cafe Restrooms

Aug '23Jul '24

Singapore

Use Realytics to know more about Awfully Chocolate Bakery & Cafelink

Satisfaction Score

Aspect Rank

9 of 39
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Awfully Chocolate Bakery & Cafe Options for different visitors

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is losing some of its appeal, with a concerning 6% decrease in satisfaction for Options for different visitors dropping from 86% last year to 80% this year.

Satisfaction Score

80%
6pp

Aspect Rank

74 of 84
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Awfully Chocolate Bakery & Cafe Child-Friendly Conditions

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

52 of 61
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Awfully Chocolate Bakery & Cafe Comfort

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 40% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

63 of 84
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Awfully Chocolate Bakery & Cafe Venue Congestion

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is still the go-to place for customers, as their Venue Congestion score remains high at 24%, consistent with last year's score.

Satisfaction Score

24%

Aspect Rank

50 of 82
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Awfully Chocolate Bakery & Cafe Dining Area

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 50% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

50 of 83
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Awfully Chocolate Bakery & Cafe Service

Awfully Chocolate Bakery & Cafe is struggling to meet customer expectations, with a 4% decrease in satisfaction in Service aspect, falling from 59% last year to 55% this year.

Awfully Chocolate Bakery & Cafe Billing and Payment

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

40 of 52
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Awfully Chocolate Bakery & Cafe Opening Hours

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is still the go-to place for customers, as their Opening Hours score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

18 of 60
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Awfully Chocolate Bakery & Cafe Dining Options

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 83% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

60 of 85
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Awfully Chocolate Bakery & Cafe Online Facilities

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 21
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Awfully Chocolate Bakery & Cafe Waiting Time

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is still the go-to place for customers, as their Waiting Time score remains high at 21%, consistent with last year's score.

Satisfaction Score

21%

Aspect Rank

77 of 83
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Awfully Chocolate Bakery & Cafe Order Processing

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 37% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

37%

Aspect Rank

77 of 85
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Awfully Chocolate Bakery & Cafe Staff

Awfully Chocolate Bakery & Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 68% last year to 60% this year.

Awfully Chocolate Bakery & Cafe Staff Competence

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is still the go-to place for customers, as their Staff Competence score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

38 of 52
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Awfully Chocolate Bakery & Cafe Staff Friendliness

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 71% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

71 of 85
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Awfully Chocolate Bakery & Cafe Staff Attentiveness

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe is still the go-to place for customers, as their Staff Attentiveness score remains high at 40%, consistent with last year's score.

Satisfaction Score

40%

Aspect Rank

60 of 77
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Awfully Chocolate Bakery & Cafe Staff Avaliability

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 28
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Awfully Chocolate Bakery & Cafe Staff Members

Aug '23Jul '24

Singapore

Awfully Chocolate Bakery & Cafe remains a consumer favourite, maintaining a consistent 67% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

45 of 85
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