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Reporting period: Feb '23Jan '24

Awfully Chocolate Bakery & Cafe Overview

<10 Places
Cafe

Brand Satisfaction

71%

Country Rank

Singapore
617 of 711

Category Rank

Cafe
58 of 72

Rating Score

3.7

Sales Power

Sales Index

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Awfully Chocolate Bakery & Cafe Brand Profile

Feb '23Jan '24

Singapore

Awfully Chocolate Bakery & Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Awfully Chocolate Bakery & Cafe has succeeded in its Food and Drinks aspect, with a 78% satisfaction score.

Food and Drinks
78%
1pp
Place
68%
11pp
Service
60%
7pp
Staff
59%
3pp
Location
0%
Pricing
0%
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Awfully Chocolate Bakery & Cafe Food and Drinks

Awfully Chocolate Bakery & Cafe is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 79% last year to 78% this year.

Awfully Chocolate Bakery & Cafe Portion Size

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

45 of 70
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Awfully Chocolate Bakery & Cafe Food Quality

Feb '23Jan '24

Singapore

Awfully Chocolate Bakery & Cafe is struggling to meet customer expectations, with a 8% decrease in satisfaction in Food Quality aspect, falling from 63% last year to 55% this year.

Satisfaction Score

55%
8pp

Aspect Rank

40 of 72
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Awfully Chocolate Bakery & Cafe Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

66 of 72
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Awfully Chocolate Bakery & Cafe Dishes

Feb '23Jan '24

Singapore

Awfully Chocolate Bakery & Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 80% last year to 79% this year.

Satisfaction Score

79%
1pp

Aspect Rank

45 of 72
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Awfully Chocolate Bakery & Cafe Drinks

Feb '23Jan '24

Singapore

Awfully Chocolate Bakery & Cafe has shown an increase in Drinks, with a jump from 74% last year to an impressive 86% this year.

Satisfaction Score

86%
12pp

Aspect Rank

36 of 72
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Awfully Chocolate Bakery & Cafe Location

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Awfully Chocolate Bakery & Cafe Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

31 of 40
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Awfully Chocolate Bakery & Cafe Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

60 of 60
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Awfully Chocolate Bakery & Cafe Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

46 of 51
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Awfully Chocolate Bakery & Cafe Place

Awfully Chocolate Bakery & Cafe is facing challenges in evolving its Place aspect, with a 11% decrease in customer satisfaction, dropping from 79% last year to 68% this year.

Awfully Chocolate Bakery & Cafe Atmosphere and Décor

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

67 of 72
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Awfully Chocolate Bakery & Cafe Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

65 of 69
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Awfully Chocolate Bakery & Cafe Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

30 of 34
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Awfully Chocolate Bakery & Cafe Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

43 of 71
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Awfully Chocolate Bakery & Cafe Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

53 of 54
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Awfully Chocolate Bakery & Cafe Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

63 of 70
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Awfully Chocolate Bakery & Cafe Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

64 of 70
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Awfully Chocolate Bakery & Cafe Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

46 of 69
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Awfully Chocolate Bakery & Cafe Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 40
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Awfully Chocolate Bakery & Cafe Pricing

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Awfully Chocolate Bakery & Cafe Price

Feb '23Jan '24

Singapore

Awfully Chocolate Bakery & Cafe is facing challenges in maintaining its customer experience, with a noticeable 15% decrease in their Price aspect satisfaction score, dropping from 73% to 58% this year.

Satisfaction Score

58%
15pp

Aspect Rank

26 of 72
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Awfully Chocolate Bakery & Cafe Promotions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

23 of 53
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Awfully Chocolate Bakery & Cafe Service

Awfully Chocolate Bakery & Cafe continues to evolve, with a 7% increase in customer satisfaction of Service, climbing from 53% last year to 60% this year.

Awfully Chocolate Bakery & Cafe Billing and Payment

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

48 of 57
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Awfully Chocolate Bakery & Cafe Opening Hours

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

42 of 49
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Awfully Chocolate Bakery & Cafe Dining Options

Feb '23Jan '24

Singapore

Awfully Chocolate Bakery & Cafe has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 69% last year to an 72% this year.

Satisfaction Score

72%
3pp

Aspect Rank

49 of 72
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Awfully Chocolate Bakery & Cafe Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

66 of 72
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Awfully Chocolate Bakery & Cafe Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

38 of 72
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Awfully Chocolate Bakery & Cafe Staff

Awfully Chocolate Bakery & Cafe is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff dropping from 62% last year to 59% this year.

Awfully Chocolate Bakery & Cafe Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

65 of 72
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Awfully Chocolate Bakery & Cafe Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

58 of 66
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Awfully Chocolate Bakery & Cafe Staff Avaliability

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 29
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Awfully Chocolate Bakery & Cafe Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

51 of 71
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