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Reporting period: Aug '23Jul '24

A&W Overview

<10 Places
Fast Food Restaurant

Brand Satisfaction

62%
7pp

Country Rank

Singapore
734 of 754

Category Rank

Fast Food Restaurant
10 of 10

Rating Score

3

Sales Power

Sales Index

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A&W Brand Profile

Aug '23Jul '24

Singapore

A&W has a much lower satisfaction score for its Service compared to its other aspects. However, A&W has succeeded in its Food and Drinks aspect, with a 67% satisfaction score.

Food and Drinks
67%
Place
61%
Staff
58%
Service
56%
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A&W Satisfaction Trend

Feb '24Jul '24

Singapore

A&W's brand satisfaction has increased compared to previous month and now stands at 66%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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A&W Food and Drinks

A&W remains a consumer favourite, maintaining a consistent 67% satisfaction score in Food and Drinks aspect for both this year and last year.

A&W Portion Size

Aug '23Jul '24

Singapore

A&W is still the go-to place for customers, as their Portion Size score remains high at 40%, consistent with last year's score.

Satisfaction Score

40%

Aspect Rank

9 of 10
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A&W Food Quality

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 32% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

32%

Aspect Rank

10 of 10
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A&W Menu Selection

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 10
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A&W Dishes

Aug '23Jul '24

Singapore

A&W is still the go-to place for customers, as their Dishes score remains high at 68%, consistent with last year's score.

Satisfaction Score

68%

Aspect Rank

6 of 10
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A&W Drinks

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 70% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

70%

Aspect Rank

7 of 10
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A&W Place

A&W is still the go-to place for customers, as their Place score remains high at 61%, consistent with last year's score.

A&W Atmosphere and Décor

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 86% satisfaction score in Atmosphere and Décor aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

9 of 10
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A&W Cleanliness and Hygiene

Aug '23Jul '24

Singapore

A&W is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 69%, consistent with last year's score.

Satisfaction Score

69%

Aspect Rank

8 of 10
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A&W Options for different visitors

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 33% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

7 of 8
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A&W Child-Friendly Conditions

Aug '23Jul '24

Singapore

A&W is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

6 of 7
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A&W Comfort

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 50% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

7 of 9
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A&W Venue Congestion

Aug '23Jul '24

Singapore

A&W is still the go-to place for customers, as their Venue Congestion score remains high at 53%, consistent with last year's score.

Satisfaction Score

53%

Aspect Rank

2 of 10
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A&W Dining Area

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 57% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

57%

Aspect Rank

3 of 10
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A&W Service

A&W is still the go-to place for customers, as their Service score remains high at 56%, consistent with last year's score.

A&W Dining Options

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 65% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

65%

Aspect Rank

9 of 10
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A&W Waiting Time

Aug '23Jul '24

Singapore

A&W is still the go-to place for customers, as their Waiting Time score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

6 of 10
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A&W Order Processing

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 36% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

36%

Aspect Rank

9 of 10
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A&W Staff

A&W is still the go-to place for customers, as their Staff score remains high at 58%, consistent with last year's score.

A&W Staff Competence

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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A&W Staff Friendliness

Aug '23Jul '24

Singapore

A&W remains a consumer favourite, maintaining a consistent 64% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

64%

Aspect Rank

6 of 10
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A&W Staff Attentiveness

Aug '23Jul '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 9
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A&W Staff Members

Aug '23Jul '24

Singapore

A&W is still the go-to place for customers, as their Staff Members score remains high at 74%, consistent with last year's score.

Satisfaction Score

74%

Aspect Rank

4 of 10
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