A&W Brand Profile
Jul '23 — Jun '24
Singapore
A&W has a much lower satisfaction score for its Staff compared to its other aspects. However, A&W has succeeded in its Food and Drinks aspect, with a 70% satisfaction score.
A&W Satisfaction Trend
Jan '24 — Jun '24
Singapore
A&W's brand satisfaction remains unchanged compared to the previous month and continues to stand at 60%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.
A&W Food and Drinks
A&W remains a consumer favourite, maintaining a consistent 70% satisfaction score in Food and Drinks aspect for both this year and last year.
A&W Food Quality
Jul '23 — Jun '24
Singapore
A&W is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 36% last year to 35% this year.
Satisfaction Score
Aspect Rank
A&W Dishes
Jul '23 — Jun '24
Singapore
A&W is struggling to meet customer expectations, with a 2% decrease in satisfaction in Dishes aspect, falling from 73% last year to 71% this year.
Satisfaction Score
Aspect Rank
A&W Drinks
Jul '23 — Jun '24
Singapore
A&W is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 80% last year to 74% this year.
Satisfaction Score
Aspect Rank
A&W Place
A&W has shown an increase in Place, with a jump from 58% last year to an impressive 61% this year.
A&W Service
A&W is facing challenges in evolving its Service aspect, with a 14% decrease in customer satisfaction, dropping from 72% last year to 58% this year.
A&W Waiting Time
Jul '23 — Jun '24
Singapore
A&W is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Waiting Time aspect satisfaction score, dropping from 71% to 63% this year.
Satisfaction Score
Aspect Rank
A&W Staff
A&W is losing some of its appeal, with a concerning 9% decrease in satisfaction for Staff dropping from 66% last year to 57% this year.
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