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Reporting period: Mar '23Feb '24

A&W Overview

<10 Places
Fast Food Restaurant

Brand Satisfaction

64%
7pp

Country Rank

Singapore
800 of 837

Category Rank

Fast Food Restaurant
11 of 12

Rating Score

3.4

Sales Power

Sales Index

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A&W Brand Profile

Mar '23Feb '24

Singapore

A&W has a much lower satisfaction score for its Pricing compared to its other aspects. However, A&W has succeeded in its Service aspect, with a 67% satisfaction score.

Service
67%
4pp
Food and Drinks
66%
9pp
Staff
62%
6pp
Place
58%
3pp
Location
0%
Pricing
0%
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A&W Food and Drinks

A&W is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 75% last year to 66% this year.

A&W Portion Size

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 12
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A&W Food Quality

Mar '23Feb '24

Singapore

A&W is struggling to meet customer expectations, with a 6% decrease in satisfaction in Food Quality aspect, falling from 37% last year to 31% this year.

Satisfaction Score

31%
6pp

Aspect Rank

12 of 12
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A&W Menu Selection

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

10 of 12
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A&W Dishes

Mar '23Feb '24

Singapore

A&W is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 74% last year to 67% this year.

Satisfaction Score

67%
7pp

Aspect Rank

10 of 12
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A&W Drinks

Mar '23Feb '24

Singapore

A&W is facing challenges in evolving its Drinks aspect, with a 7% decrease in customer satisfaction, dropping from 84% last year to 77% this year.

Satisfaction Score

77%
7pp

Aspect Rank

2 of 12
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A&W Cuisines

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 8
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A&W Location

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A&W Parking

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 9
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A&W Conveniently Situated

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 8
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A&W Views and Surroundings

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 6
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A&W Place

A&W is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Place aspect satisfaction score, dropping from 61% to 58% this year.

A&W Atmosphere and Décor

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

12 of 12
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A&W Cleanliness and Hygiene

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 12
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A&W Restrooms

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 9
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A&W Options for different visitors

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 11
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A&W Child-Friendly Conditions

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 8
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A&W Comfort

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 9
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A&W Venue Congestion

Mar '23Feb '24

Singapore

A&W has shown an increase in Venue Congestion, with a jump from 33% last year to an impressive 39% this year.

Satisfaction Score

39%
6pp

Aspect Rank

1 of 12
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A&W Dining Area

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 12
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A&W Work and study friendly

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 3
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A&W Pricing

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A&W Price

Mar '23Feb '24

Singapore

A&W is losing some of its appeal, with a concerning 2% decrease in satisfaction for Price dropping from 34% last year to 32% this year.

Satisfaction Score

32%
2pp

Aspect Rank

11 of 12
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A&W Promotions

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 9
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A&W Service

A&W is struggling to meet customer expectations, with a 4% decrease in satisfaction in Service aspect, falling from 71% last year to 67% this year.

A&W Billing and Payment

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 7
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A&W Opening Hours

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 9
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A&W Dining Options

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 12
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A&W Waiting Time

Mar '23Feb '24

Singapore

A&W continues to evolve, with a 10% increase in customer satisfaction of Waiting Time, climbing from 61% last year to 71% this year.

Satisfaction Score

71%
10pp

Aspect Rank

2 of 12
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A&W Order Processing

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 12
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A&W Staff

A&W is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 68% last year to 62% this year.

A&W Staff Competence

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 8
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A&W Staff Friendliness

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

9 of 12
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A&W Staff Attentiveness

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 10
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A&W Staff Avaliability

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 3
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A&W Staff Members

Mar '23Feb '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 12
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