Alchemist Brand Profile
Jul '23 — Jun '24
Singapore
Alchemist has a much lower satisfaction score for its Service compared to its other aspects. However, Alchemist has succeeded in its Food and Drinks aspect, with a 87% satisfaction score.
Alchemist Satisfaction Trend
Jan '24 — Jun '24
Singapore
Alchemist's brand satisfaction has increased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Alchemist Food and Drinks
Alchemist has shown an increase in Food and Drinks, with a jump from 85% last year to an impressive 87% this year.
Alchemist Food Quality
Jul '23 — Jun '24
Singapore
Alchemist remains a consumer favourite, maintaining a consistent 45% satisfaction score in Food Quality aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Alchemist Dishes
Jul '23 — Jun '24
Singapore
Alchemist is losing some of its appeal, with a concerning 2% decrease in satisfaction for Dishes dropping from 81% last year to 79% this year.
Satisfaction Score
Aspect Rank
Alchemist Drinks
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Alchemist Place
Alchemist is struggling to meet customer expectations, with a 12% decrease in satisfaction in Place aspect, falling from 87% last year to 75% this year.
Alchemist Atmosphere and Décor
Jul '23 — Jun '24
Singapore
Satisfaction Score
Aspect Rank
Alchemist Venue Congestion
Jul '23 — Jun '24
Singapore
Alchemist is still the go-to place for customers, as their Venue Congestion score remains high at 26%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Alchemist Service
Alchemist is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 77% last year to 67% this year.
Alchemist Dining Options
Jul '23 — Jun '24
Singapore
Alchemist remains a consumer favourite, maintaining a consistent 73% satisfaction score in Dining Options aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Alchemist Staff
Alchemist is facing challenges in evolving its Staff aspect, with a 18% decrease in customer satisfaction, dropping from 94% last year to 76% this year.
Alchemist Staff Friendliness
Jul '23 — Jun '24
Singapore
Alchemist is facing challenges in maintaining its customer experience, with a noticeable 18% decrease in their Staff Friendliness aspect satisfaction score, dropping from 96% to 78% this year.
Satisfaction Score
Aspect Rank
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