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Reporting period: Feb '23Jan '24

Alchemist Overview

<10 Places
Coffee Shop

Brand Satisfaction

78%

Country Rank

Singapore
322 of 433

Category Rank

Coffee Shop
4 of 8

Rating Score

4.1

Sales Power

Sales Index

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Alchemist Brand Profile

Feb '23Jan '24

Singapore

Alchemist has a much lower satisfaction score for its Pricing compared to its other aspects. However, Alchemist has succeeded in its Staff aspect, with a 83% satisfaction score.

Staff
83%
11pp
Place
83%
3pp
Food and Drinks
77%
13pp
Service
73%
8pp
Location
0%
Pricing
0%
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Alchemist Food and Drinks

Alchemist is losing some of its appeal, with a concerning 13% decrease in satisfaction for Food and Drinks dropping from 90% last year to 77% this year.

Alchemist Food Quality

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

8 of 8
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Alchemist Menu Selection

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 8
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Alchemist Dishes

Feb '23Jan '24

Singapore

Alchemist is struggling to meet customer expectations, with a 10% decrease in satisfaction in Dishes aspect, falling from 86% last year to 76% this year.

Satisfaction Score

76%
10pp

Aspect Rank

7 of 8
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Alchemist Drinks

Feb '23Jan '24

Singapore

Alchemist is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 93% last year to 82% this year.

Satisfaction Score

82%
11pp

Aspect Rank

4 of 8
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Alchemist Location

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Alchemist Parking

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 5
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Alchemist Conveniently Situated

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

5 of 7
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Alchemist Views and Surroundings

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 6
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Alchemist Ease to Find

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 4
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Alchemist Transport Accessibility

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 4
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Alchemist Place

Alchemist has shown an increase in Place, with a jump from 80% last year to an impressive 83% this year.

Satisfaction Score

Aspect Rank

4 of 8
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Alchemist Cleanliness and Hygiene

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

6 of 8
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Alchemist Restrooms

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 3
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Alchemist Options for different visitors

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 7
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Alchemist Child-Friendly Conditions

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 5
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Alchemist Comfort

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 8
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Alchemist Venue Congestion

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 7
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Alchemist Dining Area

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 7
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Alchemist Work and study friendly

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 3
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Alchemist Pricing

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Alchemist Price

Feb '23Jan '24

Singapore

Alchemist continues to evolve, with a 2% increase in customer satisfaction of Price, climbing from 73% last year to 75% this year.

Satisfaction Score

75%
2pp

Aspect Rank

3 of 8
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Alchemist Service

Alchemist has successfully improved guest experience, as their "Service" satisfaction score jumped from 65% last year to an 73% this year.

Alchemist Dining Options

Feb '23Jan '24

Singapore

Alchemist remains a consumer favourite, maintaining a consistent 83% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

4 of 8
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Alchemist Online Facilities

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 6
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Alchemist Waiting Time

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

4 of 8
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Alchemist Order Processing

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

2 of 7
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Alchemist Staff

Alchemist is facing challenges in evolving its Staff aspect, with a 11% decrease in customer satisfaction, dropping from 94% last year to 83% this year.

Alchemist Staff Friendliness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

7 of 8
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Alchemist Staff Attentiveness

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

1 of 8
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Alchemist Staff Members

Feb '23Jan '24

Singapore

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Satisfaction Score

Aspect Rank

3 of 8
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