Alchemist Overview

Sales Index

Alchemist Brand Profile

Aug '23 — Jul '24

Singapore

Alchemist has a much lower satisfaction score for its Service compared to its other aspects. However, Alchemist has succeeded in its Food and Drinks aspect, with a 88% satisfaction score.

Food and Drinks

88%

▲

4pp

Staff

79%

▼

9pp

Place

72%

▼

14pp

Service

66%

▼

6pp

Alchemist Satisfaction Trend

Feb '24 — Jul '24

Singapore

Alchemist's brand satisfaction has increased compared to previous month and now stands at 90%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

Alchemist Food and Drinks

Alchemist has shown an increase in Food and Drinks, with a jump from 84% last year to an impressive 88% this year.

Alchemist Portion Size

Aug '23 — Jul '24

Singapore

Satisfaction Score

Aspect Rank

5 of 11

Alchemist Food Quality

Aug '23 — Jul '24

Singapore

Alchemist continues to evolve, with a 11% increase in customer satisfaction of Food Quality, climbing from 36% last year to 47% this year.

Satisfaction Score

47%

▲

11pp

Aspect Rank

▲

5 of 11

Alchemist Menu Selection

Aug '23 — Jul '24

Singapore

Alchemist remains a consumer favourite, maintaining a consistent 54% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

54%

Aspect Rank

▼

10 of 11

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Alchemist is one of the most promising brand to delight customers. Use Realytics to know more

Alchemist Dishes

Aug '23 — Jul '24

Singapore

Alchemist has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 74% last year to an 82% this year.

Satisfaction Score

82%

▲

8pp

Aspect Rank

▲

4 of 11

Alchemist Drinks

Aug '23 — Jul '24

Singapore

Satisfaction Score

Analyze 148 Food and Drinks Aspects

Aspect Rank

▼

3 of 11

Alchemist Place

Alchemist is losing some of its appeal, with a concerning 14% decrease in satisfaction for Place dropping from 86% last year to 72% this year.

Alchemist Atmosphere and Décor

Aug '23 — Jul '24

Singapore

Satisfaction Score

Aspect Rank

▼

6 of 11

Alchemist Cleanliness and Hygiene

Aug '23 — Jul '24

Singapore

Alchemist is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 63%, consistent with last year's score.

Satisfaction Score

63%

Aspect Rank

▼

8 of 11

Alchemist Options for different visitors

Aug '23 — Jul '24

Singapore

Satisfaction Score

Aspect Rank

▲

2 of 9

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Alchemist Child-Friendly Conditions

Aug '23 — Jul '24

Singapore

Satisfaction Score

Aspect Rank

▼

8 of 8

Alchemist Comfort

Aug '23 — Jul '24

Singapore

Alchemist remains a consumer favourite, maintaining a consistent 64% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

64%

Aspect Rank

▼

6 of 11

Alchemist Venue Congestion

Aug '23 — Jul '24

Singapore

Alchemist is still the go-to place for customers, as their Venue Congestion score remains high at 26%, consistent with last year's score.

Satisfaction Score

26%

Aspect Rank

7 of 11

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Alchemist Dining Area

Aug '23 — Jul '24

Singapore

Alchemist remains a consumer favourite, maintaining a consistent 53% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

53%

Aspect Rank

▲

4 of 8

Alchemist Work and study friendly

Aug '23 — Jul '24

Singapore

Alchemist is still the go-to place for customers, as their Work and study friendly score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

▲

1 of 4

Analyze 55 Place Aspects

Alchemist Service

Alchemist is struggling to meet customer expectations, with a 6% decrease in satisfaction in Service aspect, falling from 72% last year to 66% this year.

Alchemist Billing and Payment

Aug '23 — Jul '24

Singapore

Satisfaction Score

Aspect Rank

5 of 10

Alchemist Dining Options

Aug '23 — Jul '24

Singapore

Alchemist is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 82% last year to 71% this year.

Satisfaction Score

71%

▼

11pp

Aspect Rank

▼

9 of 11

Alchemist Waiting Time

Aug '23 — Jul '24

Singapore

Alchemist remains a consumer favourite, maintaining a consistent 44% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

44%

Aspect Rank

7 of 11

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Analyze 40 Service Aspects

Alchemist Order Processing

Aug '23 — Jul '24

Singapore

Alchemist is still the go-to place for customers, as their Order Processing score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

▲

2 of 10

Alchemist Staff

Alchemist is facing challenges in evolving its Staff aspect, with a 9% decrease in customer satisfaction, dropping from 88% last year to 79% this year.

Alchemist Staff Competence

Aug '23 — Jul '24

Singapore

Satisfaction Score

Aspect Rank

1 of 5

Alchemist Staff Friendliness

Aug '23 — Jul '24

Singapore

Alchemist is facing challenges in maintaining its customer experience, with a noticeable 18% decrease in their Staff Friendliness aspect satisfaction score, dropping from 96% to 78% this year.

Satisfaction Score

78%

▼

18pp

Aspect Rank

4 of 11

Alchemist Staff Attentiveness

Aug '23 — Jul '24

Singapore

Alchemist remains a consumer favourite, maintaining a consistent 75% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

▼

3 of 7

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