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Reporting period: Jun '23May '24

Gloria Jean's Coffees Overview

10-100 Places
Coffee Shop

Brand Satisfaction

70%
3pp

Country Rank

Pakistan
10 of 14

Category Rank

Coffee Shop
3 of 3

Rating Score

3.5

Sales Power

Sales Index

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Gloria Jean's Coffees Brand Profile

Jun '23May '24

Pakistan

Gloria Jean's Coffees has a much lower satisfaction score for its Pricing compared to its other aspects. However, Gloria Jean's Coffees has succeeded in its Location aspect, with a 98% satisfaction score.

Location
98%
Staff
80%
17pp
Place
74%
5pp
Food and Drinks
72%
1pp
Service
63%
1pp
Pricing
17%
3pp
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Gloria Jean's Coffees Satisfaction Trend

Dec '23May '24

Pakistan

Gloria Jean's Coffees's brand satisfaction has decreased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Gloria Jean's Coffees Food and Drinks

Gloria Jean's Coffees has shown an increase in Food and Drinks, with a jump from 71% last year to an impressive 72% this year.

Gloria Jean's Coffees Food Quality

Jun '23May '24

Pakistan

Gloria Jean's Coffees continues to evolve, with a 14% increase in customer satisfaction of Food Quality, climbing from 25% last year to 39% this year.

Satisfaction Score

39%
14pp

Aspect Rank

2 of 3
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Gloria Jean's Coffees Dishes

Jun '23May '24

Pakistan

Gloria Jean's Coffees has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 60% last year to an 64% this year.

Satisfaction Score

64%
4pp

Aspect Rank

3 of 3
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Gloria Jean's Coffees Drinks

Jun '23May '24

Pakistan

Gloria Jean's Coffees remains a consumer favourite, maintaining a consistent 81% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

81%

Aspect Rank

3 of 3
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Gloria Jean's Coffees Location

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Gloria Jean's Coffees Parking

Jun '23May '24

Pakistan

Gloria Jean's Coffees is losing some of its appeal, with a concerning 12% decrease in satisfaction for Parking dropping from 100% last year to 88% this year.

Satisfaction Score

88%
13pp

Aspect Rank

2 of 3
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Gloria Jean's Coffees Conveniently Situated

Jun '23May '24

Pakistan

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Satisfaction Score

Aspect Rank

1 of 2
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Gloria Jean's Coffees Views and Surroundings

Jun '23May '24

Pakistan

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Satisfaction Score

Aspect Rank

1 of 3
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Gloria Jean's Coffees Place

Gloria Jean's Coffees is struggling to meet customer expectations, with a 5% decrease in satisfaction in Place aspect, falling from 79% last year to 74% this year.

Gloria Jean's Coffees Atmosphere and Décor

Jun '23May '24

Pakistan

Gloria Jean's Coffees is losing its edge, with a noticeable decrease in guest satisfaction in Atmosphere and Décor aspect, down from 93% last year to 89% this year.

Satisfaction Score

89%
4pp

Aspect Rank

3 of 3
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Gloria Jean's Coffees Pricing

Gloria Jean's Coffees is struggling to meet customer expectations. Use Realytics to know why

Gloria Jean's Coffees Price

Jun '23May '24

Pakistan

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Satisfaction Score

Aspect Rank

2 of 3
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Gloria Jean's Coffees Service

Gloria Jean's Coffees continues to improve, with a notable increase in customer satisfaction for their Service aspect, rising from 62% to 63% this year.

Gloria Jean's Coffees Dining Options

Jun '23May '24

Pakistan

Gloria Jean's Coffees is facing challenges in evolving its Dining Options aspect, with a 15% decrease in customer satisfaction, dropping from 95% last year to 80% this year.

Satisfaction Score

80%
15pp

Aspect Rank

2 of 3
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Gloria Jean's Coffees Staff

Gloria Jean's Coffees has demonstrated resilience in the industry, with a 17% increase in customer satisfaction for Staff rising from 63% to 80% this year.