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Reporting period: Aug '23Jul '24

Coffee Planet Overview

10-100 Places
Coffee Shop

Brand Satisfaction

76%
4pp

Country Rank

Pakistan
7 of 15

Category Rank

Coffee Shop
2 of 3

Rating Score

3.7

Sales Power

Sales Index

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Coffee Planet Brand Profile

Aug '23Jul '24

Pakistan

Coffee Planet has a much lower satisfaction score for its Service compared to its other aspects. However, Coffee Planet has succeeded in its Place aspect, with a 86% satisfaction score.

Place
86%
2pp
Food and Drinks
79%
4pp
Staff
65%
16pp
Service
62%
11pp
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Coffee Planet Satisfaction Trend

Feb '24Jul '24

Pakistan

Coffee Planet's brand satisfaction has decreased compared to previous month and now stands at 48%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Coffee Planet Food and Drinks

Coffee Planet is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 83% last year to 79% this year.

Coffee Planet Portion Size

Aug '23Jul '24

Pakistan

Coffee Planet remains a consumer favourite, maintaining a consistent 60% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

2 of 2
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Coffee Planet Food Quality

Aug '23Jul '24

Pakistan

Coffee Planet is still the go-to place for customers, as their Food Quality score remains high at 56%, consistent with last year's score.

Satisfaction Score

56%

Aspect Rank

1 of 3
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Coffee Planet Menu Selection

Aug '23Jul '24

Pakistan

Coffee Planet remains a consumer favourite, maintaining a consistent 86% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

2 of 3
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Coffee Planet Dishes

Aug '23Jul '24

Pakistan

Coffee Planet is struggling to meet customer expectations, with a 21% decrease in satisfaction in Dishes aspect, falling from 89% last year to 68% this year.

Satisfaction Score

68%
21pp

Aspect Rank

2 of 3
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Coffee Planet Drinks

Aug '23Jul '24

Pakistan

Coffee Planet is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 86% last year to 82% this year.

Satisfaction Score

82%
4pp

Aspect Rank

3 of 3
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Coffee Planet Place

Coffee Planet has shown an increase in Place, with a jump from 84% last year to an impressive 86% this year.

Coffee Planet Atmosphere and Décor

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

1 of 3
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Coffee Planet Cleanliness and Hygiene

Aug '23Jul '24

Pakistan

Coffee Planet is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

1 of 3
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Coffee Planet Restrooms

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

3 of 3
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Coffee Planet Options for different visitors

Aug '23Jul '24

Pakistan

Coffee Planet remains a consumer favourite, maintaining a consistent 75% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

3 of 3
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Coffee Planet Child-Friendly Conditions

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

1 of 3
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Coffee Planet Comfort

Aug '23Jul '24

Pakistan

Coffee Planet is still the go-to place for customers, as their Comfort score remains high at 40%, consistent with last year's score.

Satisfaction Score

40%

Aspect Rank

3 of 3
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Coffee Planet Venue Congestion

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

1 of 3
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Coffee Planet Dining Area

Aug '23Jul '24

Pakistan

Coffee Planet remains a consumer favourite, maintaining a consistent 67% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

1 of 3
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Coffee Planet Service

Coffee Planet is facing challenges in evolving its Service aspect, with a 11% decrease in customer satisfaction, dropping from 73% last year to 62% this year.

Coffee Planet Billing and Payment

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

3 of 3
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Coffee Planet Dining Options

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

1 of 3
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Coffee Planet Waiting Time

Aug '23Jul '24

Pakistan

Coffee Planet is still the go-to place for customers, as their Waiting Time score remains high at 20%, consistent with last year's score.

Satisfaction Score

20%

Aspect Rank

2 of 3
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Coffee Planet Order Processing

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

3 of 3
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Coffee Planet Staff

Coffee Planet is facing challenges in maintaining its customer experience, with a noticeable 16% decrease in their Staff aspect satisfaction score, dropping from 81% to 65% this year.

Coffee Planet Staff Competence

Aug '23Jul '24

Pakistan

Coffee Planet remains a consumer favourite, maintaining a consistent 25% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

3 of 3
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Coffee Planet Staff Friendliness

Aug '23Jul '24

Pakistan

Coffee Planet is still the go-to place for customers, as their Staff Friendliness score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

2 of 3
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Coffee Planet Staff Attentiveness

Aug '23Jul '24

Pakistan

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Satisfaction Score

Aspect Rank

1 of 3
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Coffee Planet Staff Members

Aug '23Jul '24

Pakistan

Coffee Planet remains a consumer favourite, maintaining a consistent 40% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

3 of 3
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