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Reporting period: Feb '23Jan '24

Shaka Overview

<10 Places
Restaurant

Brand Satisfaction

87%
5pp

Country Rank

Philippines
103 of 152

Category Rank

Restaurant
69 of 104

Rating Score

4.6

Sales Power

Sales Index

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Shaka Brand Profile

Feb '23Jan '24

Philippines

Shaka has a much lower satisfaction score for its Pricing compared to its other aspects. However, Shaka has succeeded in its Location aspect, with a 96% satisfaction score.

Location
96%
Staff
94%
5pp
Food and Drinks
89%
4pp
Place
89%
19pp
Service
78%
3pp
Pricing
41%
4pp
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Shaka Food and Drinks

Shaka has shown an increase in Food and Drinks, with a jump from 85% last year to an impressive 89% this year.

Shaka Portion Size

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

69 of 99
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Shaka Food Quality

Feb '23Jan '24

Philippines

Shaka continues to evolve, with a 8% increase in customer satisfaction of Food Quality, climbing from 75% last year to 83% this year.

Satisfaction Score

83%
8pp

Aspect Rank

34 of 104
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Satisfaction Score

Aspect Rank

22 of 101
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Shaka Dishes

Feb '23Jan '24

Philippines

Shaka has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 75% last year to an 76% this year.

Satisfaction Score

76%
1pp

Aspect Rank

89 of 104
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Satisfaction Score

Aspect Rank

23 of 102
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Shaka Location

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Shaka Conveniently Situated

Feb '23Jan '24

Philippines

Shaka remains a consumer favourite, maintaining a consistent 90% satisfaction score in Conveniently Situated aspect for both this year and last year.

Satisfaction Score

90%

Aspect Rank

37 of 81
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Shaka Views and Surroundings

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

16 of 71
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Shaka Place

Shaka continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 70% to 89% this year.

Shaka Atmosphere and Décor

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

53 of 104
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Shaka Cleanliness and Hygiene

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

65 of 101
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Shaka Options for different visitors

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

76 of 101
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Shaka Comfort

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

41 of 102
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Shaka Venue Congestion

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

52 of 92
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Shaka Dining Area

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

41 of 91
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Shaka Work and study friendly

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

32 of 43
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Shaka Pricing

Shaka has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Pricing rising from 37% to 41% this year.

Shaka Price

Feb '23Jan '24

Philippines

Shaka has shown an increase in Price, with a jump from 37% last year to an impressive 40% this year.

Satisfaction Score

40%
3pp

Aspect Rank

89 of 104
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Shaka Promotions

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

19 of 58
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Shaka Service

Shaka is losing some of its appeal, with a concerning 3% decrease in satisfaction for Service dropping from 81% last year to 78% this year.

Shaka Billing and Payment

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

13 of 69
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Shaka Dining Options

Feb '23Jan '24

Philippines

Shaka continues to evolve, with a 2% increase in customer satisfaction of Dining Options, climbing from 88% last year to 90% this year.

Satisfaction Score

90%
2pp

Aspect Rank

55 of 104
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Shaka Online Facilities

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

16 of 32
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Shaka Waiting Time

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

82 of 102
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Shaka Order Processing

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

86 of 100
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Shaka Staff

Shaka is one of the most promising brand to delight customers. Use Realytics to know more

Shaka Staff Competence

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

44 of 74
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Shaka Staff Friendliness

Feb '23Jan '24

Philippines

Shaka is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

53 of 104
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Shaka Staff Attentiveness

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

69 of 100
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Shaka Staff Members

Feb '23Jan '24

Philippines

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Satisfaction Score

Aspect Rank

71 of 103
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