Jollibee Brand Profile
Jul '23 — Jun '24
Philippines
Jollibee has a much lower satisfaction score for its Service compared to its other aspects. However, Jollibee has succeeded in its Food and Drinks aspect, with a 76% satisfaction score.
Jollibee Satisfaction Trend
Jan '24 — Jun '24
Philippines
Jollibee's brand satisfaction has decreased compared to previous month and now stands at 53%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Jollibee Food and Drinks
Jollibee is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 77% last year to 76% this year.
Jollibee Food Quality
Jul '23 — Jun '24
Philippines
Jollibee is struggling to meet customer expectations, with a 8% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 45% this year.
Satisfaction Score
Aspect Rank
Jollibee Menu Selection
Jul '23 — Jun '24
Philippines
Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 53% last year to 49% this year.
Satisfaction Score
Aspect Rank
Jollibee Dishes
Jul '23 — Jun '24
Philippines
Jollibee has shown an increase in Dishes, with a jump from 72% last year to an impressive 73% this year.
Satisfaction Score
Aspect Rank
Jollibee Drinks
Jul '23 — Jun '24
Philippines
Jollibee continues to evolve, with a 13% increase in customer satisfaction of Drinks, climbing from 42% last year to 55% this year.
Satisfaction Score
Aspect Rank
Jollibee Location
Jollibee has successfully improved guest experience, as their "Location" satisfaction score jumped from 56% last year to an 60% this year.
Jollibee Parking
Jul '23 — Jun '24
Philippines
Jollibee continues to improve, with a notable increase in customer satisfaction for their Parking aspect, rising from 47% to 53% this year.
Satisfaction Score
Aspect Rank
Jollibee Place
Jollibee is facing challenges in evolving its Place aspect, with a 7% decrease in customer satisfaction, dropping from 68% last year to 61% this year.
Jollibee Atmosphere and Décor
Jul '23 — Jun '24
Philippines
Jollibee is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Atmosphere and Décor aspect satisfaction score, dropping from 92% to 89% this year.
Satisfaction Score
Aspect Rank
Jollibee Cleanliness and Hygiene
Jul '23 — Jun '24
Philippines
Jollibee is losing some of its appeal, with a concerning 10% decrease in satisfaction for Cleanliness and Hygiene dropping from 84% last year to 74% this year.
Satisfaction Score
Aspect Rank
Jollibee Options for different visitors
Jul '23 — Jun '24
Philippines
Jollibee has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Options for different visitors rising from 84% to 89% this year.
Satisfaction Score
Aspect Rank
Jollibee Child-Friendly Conditions
Jul '23 — Jun '24
Philippines
Satisfaction Score
Aspect Rank
Jollibee Comfort
Jul '23 — Jun '24
Philippines
Jollibee is struggling to meet customer expectations, with a 4% decrease in satisfaction in Comfort aspect, falling from 69% last year to 65% this year.
Satisfaction Score
Aspect Rank
Jollibee Venue Congestion
Jul '23 — Jun '24
Philippines
Satisfaction Score
Aspect Rank
Jollibee Dining Area
Jul '23 — Jun '24
Philippines
Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Dining Area aspect, down from 55% last year to 45% this year.
Satisfaction Score
Aspect Rank
Jollibee Pricing
Jollibee has shown an increase in Pricing, with a jump from 63% last year to an impressive 69% this year.
Jollibee Price
Jul '23 — Jun '24
Philippines
Jollibee continues to evolve, with a 5% increase in customer satisfaction of Price, climbing from 64% last year to 69% this year.
Satisfaction Score
Aspect Rank
Jollibee Service
Jollibee is facing challenges in evolving its Service aspect, with a 8% decrease in customer satisfaction, dropping from 54% last year to 46% this year.
Jollibee Dining Options
Jul '23 — Jun '24
Philippines
Jollibee is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Dining Options aspect satisfaction score, dropping from 64% to 59% this year.
Satisfaction Score
Aspect Rank
Jollibee Waiting Time
Jul '23 — Jun '24
Philippines
Jollibee is losing some of its appeal, with a concerning 8% decrease in satisfaction for Waiting Time dropping from 43% last year to 35% this year.
Satisfaction Score
Aspect Rank
Jollibee Order Processing
Jul '23 — Jun '24
Philippines
Jollibee has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 35% last year to an 36% this year.
Satisfaction Score
Aspect Rank
Jollibee Staff
Jollibee is struggling to meet customer expectations, with a 15% decrease in satisfaction in Staff aspect, falling from 74% last year to 59% this year.
Jollibee Staff Friendliness
Jul '23 — Jun '24
Philippines
Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 84% last year to 72% this year.
Satisfaction Score
Aspect Rank
Jollibee Staff Members
Jul '23 — Jun '24
Philippines
Jollibee is facing challenges in evolving its Staff Members aspect, with a 14% decrease in customer satisfaction, dropping from 51% last year to 37% this year.
Satisfaction Score
Aspect Rank
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