Jollibee Overview

Jollibee remains a consumer favourite, maintaining a consistent 38% satisfaction score in Portion Size aspect for both this year and last year.

Jollibee is struggling to meet customer expectations, with a 8% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 45% this year.

Jollibee is facing challenges in evolving its Dishes aspect, with a 4% decrease in customer satisfaction, dropping from 74% last year to 70% this year.

Jollibee has shown an increase in Drinks, with a jump from 40% last year to an impressive 59% this year.

Jollibee continues to evolve, with a 3% increase in customer satisfaction of Parking, climbing from 48% last year to 51% this year.

Jollibee is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Conveniently Situated aspect satisfaction score, dropping from 100% to 87% this year.

Jollibee is struggling to meet customer expectations, with a 6% decrease in satisfaction in Atmosphere and Décor aspect, falling from 94% last year to 88% this year.

Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 82% last year to 71% this year.

Jollibee is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Dining Area aspect satisfaction score, dropping from 54% to 44% this year.

Jollibee is losing some of its appeal, with a concerning 1% decrease in satisfaction for Price dropping from 69% last year to 68% this year.

Jollibee remains a consumer favourite, maintaining a consistent 38% satisfaction score in Billing and Payment aspect for both this year and last year.

Jollibee is still the go-to place for customers, as their Opening Hours score remains high at 57%, consistent with last year's score.

Jollibee remains a consumer favourite, maintaining a consistent 67% satisfaction score in Online Facilities aspect for both this year and last year.

Jollibee is facing challenges in evolving its Waiting Time aspect, with a 7% decrease in customer satisfaction, dropping from 43% last year to 36% this year.

Jollibee is still the go-to place for customers, as their Staff Competence score remains high at 28%, consistent with last year's score.

Jollibee is struggling to meet customer expectations, with a 10% decrease in satisfaction in Staff Friendliness aspect, falling from 85% last year to 75% this year.

Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 50% last year to 38% this year.