Jollibee Brand Profile
Aug '23 — Jul '24
Philippines
Jollibee has a much lower satisfaction score for its Service compared to its other aspects. However, Jollibee has succeeded in its Food and Drinks aspect, with a 74% satisfaction score.
Jollibee Satisfaction Trend
Feb '24 — Jul '24
Philippines
Jollibee's brand satisfaction has increased compared to previous month and now stands at 64%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Jollibee Food and Drinks
Jollibee is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 78% last year to 74% this year.
Jollibee Portion Size
Aug '23 — Jul '24
Philippines
Jollibee remains a consumer favourite, maintaining a consistent 38% satisfaction score in Portion Size aspect for both this year and last year.
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Aspect Rank
Jollibee Food Quality
Aug '23 — Jul '24
Philippines
Jollibee is struggling to meet customer expectations, with a 8% decrease in satisfaction in Food Quality aspect, falling from 53% last year to 45% this year.
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Aspect Rank
Jollibee Menu Selection
Aug '23 — Jul '24
Philippines
Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 52% last year to 48% this year.
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Jollibee Dishes
Aug '23 — Jul '24
Philippines
Jollibee is facing challenges in evolving its Dishes aspect, with a 4% decrease in customer satisfaction, dropping from 74% last year to 70% this year.
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Aspect Rank
Jollibee Drinks
Aug '23 — Jul '24
Philippines
Jollibee has shown an increase in Drinks, with a jump from 40% last year to an impressive 59% this year.
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Jollibee Cuisines
Aug '23 — Jul '24
Philippines
Jollibee is still the go-to place for customers, as their Cuisines score remains high at 88%, consistent with last year's score.
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Jollibee Location
Jollibee remains a consumer favourite, maintaining a consistent 57% satisfaction score in Location aspect for both this year and last year.
Jollibee Parking
Aug '23 — Jul '24
Philippines
Jollibee continues to evolve, with a 3% increase in customer satisfaction of Parking, climbing from 48% last year to 51% this year.
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Jollibee Conveniently Situated
Aug '23 — Jul '24
Philippines
Jollibee is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Conveniently Situated aspect satisfaction score, dropping from 100% to 87% this year.
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Jollibee Views and Surroundings
Aug '23 — Jul '24
Philippines
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Jollibee Place
Jollibee is losing some of its appeal, with a concerning 7% decrease in satisfaction for Place dropping from 68% last year to 61% this year.
Jollibee Atmosphere and Décor
Aug '23 — Jul '24
Philippines
Jollibee is struggling to meet customer expectations, with a 6% decrease in satisfaction in Atmosphere and Décor aspect, falling from 94% last year to 88% this year.
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Jollibee Cleanliness and Hygiene
Aug '23 — Jul '24
Philippines
Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Cleanliness and Hygiene aspect, down from 82% last year to 71% this year.
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Jollibee Restrooms
Aug '23 — Jul '24
Philippines
Jollibee has successfully improved guest experience, as their "Restrooms" satisfaction score jumped from 71% last year to an 79% this year.
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Jollibee Options for different visitors
Aug '23 — Jul '24
Philippines
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Jollibee Child-Friendly Conditions
Aug '23 — Jul '24
Philippines
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Jollibee Comfort
Aug '23 — Jul '24
Philippines
Jollibee is facing challenges in evolving its Comfort aspect, with a 3% decrease in customer satisfaction, dropping from 68% last year to 65% this year.
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Jollibee Venue Congestion
Aug '23 — Jul '24
Philippines
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Jollibee Dining Area
Aug '23 — Jul '24
Philippines
Jollibee is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Dining Area aspect satisfaction score, dropping from 54% to 44% this year.
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Jollibee Work and study friendly
Aug '23 — Jul '24
Philippines
Jollibee is still the go-to place for customers, as their Work and study friendly score remains high at 25%, consistent with last year's score.
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Jollibee Pricing
Jollibee remains a consumer favourite, maintaining a consistent 68% satisfaction score in Pricing aspect for both this year and last year.
Jollibee Price
Aug '23 — Jul '24
Philippines
Jollibee is losing some of its appeal, with a concerning 1% decrease in satisfaction for Price dropping from 69% last year to 68% this year.
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Aspect Rank
Jollibee Promotions
Aug '23 — Jul '24
Philippines
Jollibee is still the go-to place for customers, as their Promotions score remains high at 57%, consistent with last year's score.
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Aspect Rank
Jollibee Service
Jollibee is struggling to meet customer expectations, with a 8% decrease in satisfaction in Service aspect, falling from 54% last year to 46% this year.
Jollibee Billing and Payment
Aug '23 — Jul '24
Philippines
Jollibee remains a consumer favourite, maintaining a consistent 38% satisfaction score in Billing and Payment aspect for both this year and last year.
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Aspect Rank
Jollibee Opening Hours
Aug '23 — Jul '24
Philippines
Jollibee is still the go-to place for customers, as their Opening Hours score remains high at 57%, consistent with last year's score.
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Aspect Rank
Jollibee Dining Options
Aug '23 — Jul '24
Philippines
Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 61% last year to 60% this year.
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Jollibee Online Facilities
Aug '23 — Jul '24
Philippines
Jollibee remains a consumer favourite, maintaining a consistent 67% satisfaction score in Online Facilities aspect for both this year and last year.
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Aspect Rank
Jollibee Waiting Time
Aug '23 — Jul '24
Philippines
Jollibee is facing challenges in evolving its Waiting Time aspect, with a 7% decrease in customer satisfaction, dropping from 43% last year to 36% this year.
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Aspect Rank
Jollibee Order Processing
Aug '23 — Jul '24
Philippines
Jollibee is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Order Processing aspect satisfaction score, dropping from 37% to 33% this year.
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Aspect Rank
Jollibee Staff
Jollibee is losing some of its appeal, with a concerning 15% decrease in satisfaction for Staff dropping from 74% last year to 59% this year.
Jollibee Staff Competence
Aug '23 — Jul '24
Philippines
Jollibee is still the go-to place for customers, as their Staff Competence score remains high at 28%, consistent with last year's score.
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Aspect Rank
Jollibee Staff Friendliness
Aug '23 — Jul '24
Philippines
Jollibee is struggling to meet customer expectations, with a 10% decrease in satisfaction in Staff Friendliness aspect, falling from 85% last year to 75% this year.
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Jollibee Staff Attentiveness
Aug '23 — Jul '24
Philippines
Jollibee remains a consumer favourite, maintaining a consistent 63% satisfaction score in Staff Attentiveness aspect for both this year and last year.
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Jollibee Staff Members
Aug '23 — Jul '24
Philippines
Jollibee is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 50% last year to 38% this year.
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