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Reporting period: Jul '23Jun '24

Peppersack Overview

<10 Places
Cafe

Brand Satisfaction

85%
4pp

Country Rank

Estonia
18 of 44

Category Rank

Cafe
3 of 5

Rating Score

4.3

Sales Power

Sales Index

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Peppersack Brand Profile

Jul '23Jun '24

Estonia

Peppersack has a much lower satisfaction score for its Pricing compared to its other aspects. However, Peppersack has succeeded in its Place aspect, with a 94% satisfaction score.

Place
94%
1pp
Staff
91%
11pp
Service
85%
7pp
Food and Drinks
83%
Pricing
65%
14pp
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Peppersack Satisfaction Trend

Jan '24Jun '24

Estonia

Peppersack's brand satisfaction has decreased compared to previous month and now stands at 79%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Peppersack Food and Drinks

Peppersack remains a consumer favourite, maintaining a consistent 83% satisfaction score in Food and Drinks aspect for both this year and last year.

Peppersack Portion Size

Jul '23Jun '24

Estonia

Peppersack is still the go-to place for customers, as their Portion Size score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

1 of 5
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Peppersack Food Quality

Jul '23Jun '24

Estonia

Peppersack has shown an increase in Food Quality, with a jump from 52% last year to an impressive 69% this year.

Satisfaction Score

69%
17pp

Aspect Rank

3 of 5
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Peppersack Dishes

Jul '23Jun '24

Estonia

Peppersack continues to evolve, with a 3% increase in customer satisfaction of Dishes, climbing from 77% last year to 80% this year.

Satisfaction Score

80%
3pp

Aspect Rank

5 of 5
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Peppersack Drinks

Jul '23Jun '24

Estonia

Peppersack is losing some of its appeal, with a concerning 1% decrease in satisfaction for Drinks dropping from 85% last year to 84% this year.

Satisfaction Score

84%
1pp

Aspect Rank

3 of 5
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Peppersack Place

Peppersack is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

2 of 5
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Peppersack Pricing

Peppersack has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 51% last year to an 65% this year.

Peppersack Price

Jul '23Jun '24

Estonia

Peppersack continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 51% to 65% this year.

Satisfaction Score

65%
14pp

Aspect Rank

1 of 5
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Peppersack Service

Peppersack has demonstrated resilience in the industry, with a 7% increase in customer satisfaction for Service rising from 78% to 85% this year.

Peppersack Waiting Time

Jul '23Jun '24

Estonia

Peppersack remains a consumer favourite, maintaining a consistent 65% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

65%

Aspect Rank

1 of 5
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Peppersack Staff

Peppersack is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

2 of 5
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Peppersack Staff Members

Jul '23Jun '24

Estonia

Peppersack is still the go-to place for customers, as their Staff Members score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

2 of 5
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