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Reporting period: Jun '23May '24

Peppersack Overview

<10 Places
Cafe

Brand Satisfaction

86%
5pp

Country Rank

Estonia
17 of 45

Category Rank

Cafe
2 of 6

Rating Score

4.3

Sales Power

Sales Index

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Peppersack Brand Profile

Jun '23May '24

Estonia

Peppersack has a much lower satisfaction score for its Pricing compared to its other aspects. However, Peppersack has succeeded in its Place aspect, with a 95% satisfaction score.

Place
95%
2pp
Staff
92%
12pp
Service
86%
9pp
Food and Drinks
85%
2pp
Pricing
67%
18pp
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Peppersack Satisfaction Trend

Dec '23May '24

Estonia

Peppersack's brand satisfaction remains unchanged compared to the previous month and continues to stand at 88%. Use Realytics to closely monitor satisfaction score changes and assess how well the brand continues to meet customer expectations.

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Peppersack Food and Drinks

Peppersack has shown an increase in Food and Drinks, with a jump from 83% last year to an impressive 85% this year.

Peppersack Portion Size

Jun '23May '24

Estonia

Peppersack remains a consumer favourite, maintaining a consistent 59% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

59%

Aspect Rank

1 of 6
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Peppersack Food Quality

Jun '23May '24

Estonia

Peppersack continues to evolve, with a 17% increase in customer satisfaction of Food Quality, climbing from 52% last year to 69% this year.

Satisfaction Score

69%
17pp

Aspect Rank

3 of 6
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Peppersack Dishes

Jun '23May '24

Estonia

Peppersack has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 77% last year to an 81% this year.

Satisfaction Score

81%
4pp

Aspect Rank

6 of 6
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Peppersack Drinks

Jun '23May '24

Estonia

Peppersack is still the go-to place for customers, as their Drinks score remains high at 85%, consistent with last year's score.

Satisfaction Score

85%

Aspect Rank

4 of 6
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Peppersack Place

Peppersack is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

1 of 6
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Peppersack Pricing

Peppersack continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 49% to 67% this year.

Peppersack Price

Jun '23May '24

Estonia

Peppersack has demonstrated resilience in the industry, with a 18% increase in customer satisfaction for Price rising from 48% to 66% this year.

Satisfaction Score

66%
18pp

Aspect Rank

1 of 6
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Peppersack Service

Peppersack has shown an increase in Service, with a jump from 77% last year to an impressive 86% this year.

Peppersack Waiting Time

Jun '23May '24

Estonia

Peppersack remains a consumer favourite, maintaining a consistent 65% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

65%

Aspect Rank

1 of 6
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Peppersack Staff

Peppersack is one of the most promising brand to delight customers. Use Realytics to know more

Satisfaction Score

Aspect Rank

2 of 6
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Peppersack Staff Members

Jun '23May '24

Estonia

Peppersack continues to evolve, with a 23% increase in customer satisfaction of Staff Members, climbing from 62% last year to 85% this year.

Satisfaction Score

85%
23pp

Aspect Rank

2 of 6
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