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Reporting period: Jun '23May '24

Chi & MySushi Viru Overview

10-100 Places
Restaurant

Brand Satisfaction

51%
6pp

Country Rank

Estonia
4 of 7

Category Rank

Restaurant
2 of 3

Rating Score

2.5

Sales Power

Sales Index

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Chi & MySushi Viru Brand Profile

Jun '23May '24

Estonia

Chi & MySushi Viru has a much lower satisfaction score for its Service compared to its other aspects. However, Chi & MySushi Viru has succeeded in its Food and Drinks aspect, with a 56% satisfaction score.

Food and Drinks
56%
10pp
Place
51%
7pp
Staff
46%
3pp
Service
41%
1pp
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Chi & MySushi Viru Satisfaction Trend

Dec '23May '24

Estonia

Chi & MySushi Viru's brand satisfaction has decreased compared to previous month and now stands at 58%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Chi & MySushi Viru Food and Drinks

Chi & MySushi Viru is losing some of its appeal, with a concerning 10% decrease in satisfaction for Food and Drinks dropping from 66% last year to 56% this year.

Chi & MySushi Viru Food Quality

Jun '23May '24

Estonia

Chi & MySushi Viru is struggling to meet customer expectations, with a 20% decrease in satisfaction in Food Quality aspect, falling from 44% last year to 24% this year.

Satisfaction Score

24%
20pp

Aspect Rank

2 of 3
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Chi & MySushi Viru Dishes

Jun '23May '24

Estonia

Chi & MySushi Viru is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 62% last year to 52% this year.

Satisfaction Score

52%
10pp

Aspect Rank

2 of 3
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Chi & MySushi Viru Place

Chi & MySushi Viru is facing challenges in evolving its Place aspect, with a 7% decrease in customer satisfaction, dropping from 58% last year to 51% this year.

Chi & MySushi Viru Service

Chi & MySushi Viru has shown an increase in Service, with a jump from 40% last year to an impressive 41% this year.

Chi & MySushi Viru Waiting Time

Jun '23May '24

Estonia

Chi & MySushi Viru continues to evolve, with a 9% increase in customer satisfaction of Waiting Time, climbing from 19% last year to 28% this year.

Satisfaction Score

28%
9pp

Aspect Rank

1 of 3
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Chi & MySushi Viru Staff

Chi & MySushi Viru is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Staff aspect satisfaction score, dropping from 49% to 46% this year.

Chi & MySushi Viru Staff Members

Jun '23May '24

Estonia

Chi & MySushi Viru remains a consumer favourite, maintaining a consistent 30% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

30%

Aspect Rank

1 of 3
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