Starbucks Overview

Starbucks is struggling to meet customer expectations, with a 14% decrease in satisfaction in Food Quality aspect, falling from 42% last year to 28% this year.

Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 89% last year to 85% this year.

Starbucks is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Drinks aspect satisfaction score, dropping from 84% to 78% this year.

Starbucks is struggling to meet customer expectations, with a 7% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 64% last year to 57% this year.

Starbucks is facing challenges in evolving its Comfort aspect, with a 5% decrease in customer satisfaction, dropping from 67% last year to 62% this year.

Starbucks continues to improve, with a notable increase in customer satisfaction for their Dining Options aspect, rising from 75% to 85% this year.

Starbucks has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Waiting Time rising from 59% to 61% this year.

Starbucks continues to evolve, with a 10% increase in customer satisfaction of Staff Competence, climbing from 78% last year to 88% this year.

Starbucks is struggling to meet customer expectations, with a 7% decrease in satisfaction in Staff Friendliness aspect, falling from 85% last year to 78% this year.

Starbucks has successfully improved guest experience, as their "Staff Members" satisfaction score jumped from 68% last year to an 69% this year.