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Reporting period: Apr '23Mar '24

Starbucks Overview

10-100 Places
Coffee Shop

Brand Satisfaction

77%

Country Rank

Czechia
13 of 36

Category Rank

Coffee Shop
1 of 3

Rating Score

3.8

Sales Power

Sales Index

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Starbucks Brand Profile

Apr '23Mar '24

Czechia

Starbucks has a much lower satisfaction score for its Pricing compared to its other aspects. However, Starbucks has succeeded in its Location aspect, with a 97% satisfaction score.

Location
97%
1pp
Staff
80%
1pp
Service
79%
3pp
Food and Drinks
78%
3pp
Place
70%
2pp
Pricing
29%
1pp
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Starbucks Food and Drinks

Starbucks is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 81% last year to 78% this year.

Starbucks Portion Size

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

3 of 3
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Starbucks Food Quality

Apr '23Mar '24

Czechia

Starbucks remains a consumer favourite, maintaining a consistent 35% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

35%

Aspect Rank

1 of 3
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Starbucks Menu Selection

Apr '23Mar '24

Czechia

Starbucks is struggling to meet customer expectations, with a 5% decrease in satisfaction in Menu Selection aspect, falling from 89% last year to 84% this year.

Satisfaction Score

84%
5pp

Aspect Rank

2 of 3
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Starbucks Dishes

Apr '23Mar '24

Czechia

Starbucks has shown an increase in Dishes, with a jump from 81% last year to an impressive 85% this year.

Satisfaction Score

85%
4pp

Aspect Rank

2 of 3
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Starbucks Drinks

Apr '23Mar '24

Czechia

Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 85% last year to 82% this year.

Satisfaction Score

82%
3pp

Aspect Rank

2 of 3
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Starbucks Cuisines

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 1
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Starbucks Location

Starbucks is one of the most promising brand to delight customers. Use Realytics to know more

Starbucks Parking

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 3
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Starbucks Conveniently Situated

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 2
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Satisfaction Score

Aspect Rank

2 of 3
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Starbucks Ease to Find

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

2 of 2
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Starbucks Transport Accessibility

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 2
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Starbucks Place

Starbucks is facing challenges in evolving its Place aspect, with a 2% decrease in customer satisfaction, dropping from 72% last year to 70% this year.

Starbucks Atmosphere and Décor

Apr '23Mar '24

Czechia

Starbucks is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

1 of 3
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Starbucks Cleanliness and Hygiene

Apr '23Mar '24

Czechia

Starbucks is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Cleanliness and Hygiene aspect satisfaction score, dropping from 61% to 60% this year.

Satisfaction Score

60%
1pp

Aspect Rank

2 of 3
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Starbucks Restrooms

Apr '23Mar '24

Czechia

Starbucks continues to evolve, with a 10% increase in customer satisfaction of Restrooms, climbing from 41% last year to 51% this year.

Satisfaction Score

51%
10pp

Aspect Rank

1 of 3
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Starbucks Options for different visitors

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 3
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Starbucks Child-Friendly Conditions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

2 of 3
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Starbucks Comfort

Apr '23Mar '24

Czechia

Starbucks is losing some of its appeal, with a concerning 15% decrease in satisfaction for Comfort dropping from 77% last year to 62% this year.

Satisfaction Score

62%
15pp

Aspect Rank

1 of 3
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Starbucks Venue Congestion

Apr '23Mar '24

Czechia

Starbucks is struggling to meet customer expectations, with a 3% decrease in satisfaction in Venue Congestion aspect, falling from 23% last year to 20% this year.

Satisfaction Score

20%
3pp

Aspect Rank

1 of 3
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Starbucks Dining Area

Apr '23Mar '24

Czechia

Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Dining Area aspect, down from 73% last year to 63% this year.

Satisfaction Score

63%
10pp

Aspect Rank

2 of 3
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Starbucks Work and study friendly

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 2
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Starbucks Pricing

Starbucks has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 28% last year to an 29% this year.

Starbucks Price

Apr '23Mar '24

Czechia

Starbucks continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 27% to 29% this year.

Satisfaction Score

29%
2pp

Aspect Rank

3 of 3
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Starbucks Promotions

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 3
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Starbucks Service

Starbucks has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Service rising from 76% to 79% this year.

Starbucks Billing and Payment

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 2
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Starbucks Opening Hours

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

1 of 3
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Starbucks Dining Options

Apr '23Mar '24

Czechia

Starbucks has shown an increase in Dining Options, with a jump from 76% last year to an impressive 84% this year.

Satisfaction Score

84%
8pp

Aspect Rank

2 of 3
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Starbucks Online Facilities

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

2 of 3
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Starbucks Waiting Time

Apr '23Mar '24

Czechia

Starbucks continues to evolve, with a 6% increase in customer satisfaction of Waiting Time, climbing from 59% last year to 65% this year.

Satisfaction Score

65%
6pp

Aspect Rank

1 of 3
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Starbucks Order Processing

Apr '23Mar '24

Czechia

Starbucks has successfully improved guest experience, as their "Order Processing" satisfaction score jumped from 34% last year to an 42% this year.

Satisfaction Score

42%
8pp

Aspect Rank

1 of 3
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Starbucks Staff

Starbucks is facing challenges in evolving its Staff aspect, with a 1% decrease in customer satisfaction, dropping from 81% last year to 80% this year.

Satisfaction Score

Aspect Rank

1 of 3
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Starbucks Staff Friendliness

Apr '23Mar '24

Czechia

Starbucks is facing challenges in maintaining its customer experience, with a noticeable 1% decrease in their Staff Friendliness aspect satisfaction score, dropping from 82% to 81% this year.

Satisfaction Score

81%
1pp

Aspect Rank

1 of 3
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Starbucks Staff Attentiveness

Apr '23Mar '24

Czechia

Starbucks is still the go-to place for customers, as their Staff Attentiveness score remains high at 64%, consistent with last year's score.

Satisfaction Score

64%

Aspect Rank

1 of 3
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Starbucks Staff Avaliability

Apr '23Mar '24

Czechia

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Satisfaction Score

Aspect Rank

2 of 3
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Starbucks Staff Members

Apr '23Mar '24

Czechia

Starbucks continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 63% to 72% this year.

Satisfaction Score

72%
9pp

Aspect Rank

1 of 3
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