KFC Brand Profile
Jul '23 — Jun '24
Czechia
KFC has a much lower satisfaction score for its Pricing compared to its other aspects. However, KFC has succeeded in its Location aspect, with a 81% satisfaction score.
KFC Satisfaction Trend
Jan '24 — Jun '24
Czechia
KFC's brand satisfaction has increased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
KFC Food and Drinks
KFC has shown an increase in Food and Drinks, with a jump from 49% last year to an impressive 58% this year.
KFC Portion Size
Jul '23 — Jun '24
Czechia
KFC continues to evolve, with a 8% increase in customer satisfaction of Portion Size, climbing from 31% last year to 39% this year.
Satisfaction Score
Aspect Rank
KFC Food Quality
Jul '23 — Jun '24
Czechia
KFC has successfully improved guest experience, as their "Food Quality" satisfaction score jumped from 20% last year to an 29% this year.
Satisfaction Score
Aspect Rank
KFC Menu Selection
Jul '23 — Jun '24
Czechia
KFC continues to improve, with a notable increase in customer satisfaction for their Menu Selection aspect, rising from 60% to 73% this year.
Satisfaction Score
Aspect Rank
KFC Dishes
Jul '23 — Jun '24
Czechia
KFC has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Dishes rising from 48% to 52% this year.
Satisfaction Score
Aspect Rank
KFC Drinks
Jul '23 — Jun '24
Czechia
KFC has shown an increase in Drinks, with a jump from 47% last year to an impressive 53% this year.
Satisfaction Score
Aspect Rank
KFC Location
KFC continues to evolve, with a 11% increase in customer satisfaction of Location, climbing from 70% last year to 81% this year.
KFC Parking
Jul '23 — Jun '24
Czechia
KFC has successfully improved guest experience, as their "Parking" satisfaction score jumped from 66% last year to an 72% this year.
Satisfaction Score
Aspect Rank
KFC Conveniently Situated
Jul '23 — Jun '24
Czechia
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
KFC Place
KFC continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 55% to 64% this year.
KFC Atmosphere and Décor
Jul '23 — Jun '24
Czechia
Satisfaction Score
Aspect Rank
KFC Cleanliness and Hygiene
Jul '23 — Jun '24
Czechia
KFC has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Cleanliness and Hygiene rising from 61% to 65% this year.
Satisfaction Score
Aspect Rank
KFC Restrooms
Jul '23 — Jun '24
Czechia
KFC has shown an increase in Restrooms, with a jump from 38% last year to an impressive 44% this year.
Satisfaction Score
Aspect Rank
KFC Child-Friendly Conditions
Jul '23 — Jun '24
Czechia
KFC remains a consumer favourite, maintaining a consistent 71% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.
Satisfaction Score
Aspect Rank
KFC Comfort
Jul '23 — Jun '24
Czechia
KFC continues to evolve, with a 4% increase in customer satisfaction of Comfort, climbing from 46% last year to 50% this year.
Satisfaction Score
Aspect Rank
KFC Venue Congestion
Jul '23 — Jun '24
Czechia
Satisfaction Score
Aspect Rank
KFC Dining Area
Jul '23 — Jun '24
Czechia
KFC is losing some of its appeal, with a concerning 3% decrease in satisfaction for Dining Area dropping from 50% last year to 47% this year.
Satisfaction Score
Aspect Rank
KFC Pricing
KFC has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 39% last year to an 48% this year.
KFC Price
Jul '23 — Jun '24
Czechia
KFC continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 37% to 49% this year.
Satisfaction Score
Aspect Rank
KFC Promotions
Jul '23 — Jun '24
Czechia
KFC is still the go-to place for customers, as their Promotions score remains high at 44%, consistent with last year's score.
Satisfaction Score
Aspect Rank
KFC Service
KFC has demonstrated resilience in the industry, with a 21% increase in customer satisfaction for Service rising from 44% to 65% this year.
KFC Billing and Payment
Jul '23 — Jun '24
Czechia
KFC has shown an increase in Billing and Payment, with a jump from 29% last year to an impressive 31% this year.
Satisfaction Score
Aspect Rank
KFC Opening Hours
Jul '23 — Jun '24
Czechia
KFC is struggling to meet customer expectations, with a 12% decrease in satisfaction in Opening Hours aspect, falling from 35% last year to 23% this year.
Satisfaction Score
Aspect Rank
KFC Dining Options
Jul '23 — Jun '24
Czechia
KFC continues to evolve, with a 13% increase in customer satisfaction of Dining Options, climbing from 50% last year to 63% this year.
Satisfaction Score
Aspect Rank
KFC Waiting Time
Jul '23 — Jun '24
Czechia
KFC has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 35% last year to an 50% this year.
Satisfaction Score
Aspect Rank
KFC Order Processing
Jul '23 — Jun '24
Czechia
KFC continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 18% to 24% this year.
Satisfaction Score
Aspect Rank
KFC Staff
KFC has demonstrated resilience in the industry, with a 14% increase in customer satisfaction for Staff rising from 51% to 65% this year.
KFC Staff Competence
Jul '23 — Jun '24
Czechia
KFC has shown an increase in Staff Competence, with a jump from 34% last year to an impressive 52% this year.
Satisfaction Score
Aspect Rank
KFC Staff Friendliness
Jul '23 — Jun '24
Czechia
KFC continues to evolve, with a 13% increase in customer satisfaction of Staff Friendliness, climbing from 64% last year to 77% this year.
Satisfaction Score
Aspect Rank
KFC Staff Attentiveness
Jul '23 — Jun '24
Czechia
KFC has successfully improved guest experience, as their "Staff Attentiveness" satisfaction score jumped from 32% last year to an 38% this year.
Satisfaction Score
Aspect Rank
KFC Staff Members
Jul '23 — Jun '24
Czechia
KFC continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 39% to 57% this year.
Satisfaction Score
Aspect Rank
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