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Reporting period: Jun '23May '24

Klopa Overview

<10 Places
Restaurant

Brand Satisfaction

87%
2pp

Country Rank

Bosnia And Herzegovina
12 of 56

Category Rank

Restaurant
9 of 43

Rating Score

4.5

Sales Power

Sales Index

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Klopa Brand Profile

Jun '23May '24

Bosnia And Herzegovina

Klopa has a much lower satisfaction score for its Pricing compared to its other aspects. However, Klopa has succeeded in its Staff aspect, with a 88% satisfaction score.

Staff
88%
3pp
Food and Drinks
87%
4pp
Service
86%
5pp
Place
85%
4pp
Pricing
75%
13pp
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Klopa Satisfaction Trend

Dec '23May '24

Bosnia And Herzegovina

Klopa's brand satisfaction has increased compared to previous month and now stands at 88%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Klopa Food and Drinks

Klopa is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 91% last year to 87% this year.

Klopa Food Quality

Jun '23May '24

Bosnia And Herzegovina

Klopa is struggling to meet customer expectations, with a 5% decrease in satisfaction in Food Quality aspect, falling from 81% last year to 76% this year.

Satisfaction Score

76%
5pp

Aspect Rank

6 of 43
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Klopa Menu Selection

Jun '23May '24

Bosnia And Herzegovina

Klopa is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

5 of 43
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Klopa Dishes

Jun '23May '24

Bosnia And Herzegovina

Klopa is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 87% last year to 78% this year.

Satisfaction Score

78%
9pp

Aspect Rank

19 of 43
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Klopa Place

Klopa is facing challenges in evolving its Place aspect, with a 4% decrease in customer satisfaction, dropping from 89% last year to 85% this year.

Klopa Atmosphere and Décor

Jun '23May '24

Bosnia And Herzegovina

Klopa is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

21 of 43
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Klopa Pricing

Klopa has shown an increase in Pricing, with a jump from 62% last year to an impressive 75% this year.

Klopa Price

Jun '23May '24

Bosnia And Herzegovina

Klopa continues to evolve, with a 14% increase in customer satisfaction of Price, climbing from 61% last year to 75% this year.

Satisfaction Score

75%
14pp

Aspect Rank

22 of 43
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Klopa Service

Klopa is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Service aspect satisfaction score, dropping from 91% to 86% this year.

Klopa Dining Options

Jun '23May '24

Bosnia And Herzegovina

Klopa is losing some of its appeal, with a concerning 8% decrease in satisfaction for Dining Options dropping from 88% last year to 80% this year.

Satisfaction Score

80%
8pp

Aspect Rank

5 of 43
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Klopa Waiting Time

Jun '23May '24

Bosnia And Herzegovina

Klopa remains a consumer favourite, maintaining a consistent 52% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

52%

Aspect Rank

11 of 43
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Klopa Staff

Klopa is struggling to meet customer expectations, with a 3% decrease in satisfaction in Staff aspect, falling from 91% last year to 88% this year.

Klopa Staff Friendliness

Jun '23May '24

Bosnia And Herzegovina

Klopa is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

5 of 43
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Klopa Staff Members

Jun '23May '24

Bosnia And Herzegovina

Klopa is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 83% last year to 73% this year.

Satisfaction Score

73%
10pp

Aspect Rank

11 of 43
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