Xpress Gourmet Pizza & Pasta Overview

Xpress Gourmet Pizza & Pasta is struggling to meet customer expectations, with a 6% decrease in satisfaction in Food Quality aspect, falling from 67% last year to 61% this year.

Xpress Gourmet Pizza & Pasta is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 92% last year to 83% this year.

Xpress Gourmet Pizza & Pasta remains a consumer favourite, maintaining a consistent 67% satisfaction score in Drinks aspect for both this year and last year.

Xpress Gourmet Pizza & Pasta is facing challenges in maintaining its customer experience, with a noticeable 40% decrease in their Dining Options aspect satisfaction score, dropping from 90% to 50% this year.

Xpress Gourmet Pizza & Pasta is losing some of its appeal, with a concerning 18% decrease in satisfaction for Waiting Time dropping from 72% last year to 54% this year.

Xpress Gourmet Pizza & Pasta is still the go-to place for customers, as their Order Processing score remains high at 20%, consistent with last year's score.

Xpress Gourmet Pizza & Pasta remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

Xpress Gourmet Pizza & Pasta is still the go-to place for customers, as their Staff Members score remains high at 83%, consistent with last year's score.