Woolworths Brand Profile
Aug '23 — Jul '24
Australia
Woolworths has a much lower satisfaction score for its Staff compared to its other aspects. However, Woolworths has succeeded in its Food and Drinks aspect, with a 60% satisfaction score.
Woolworths Satisfaction Trend
Feb '24 — Jul '24
Australia
Woolworths's brand satisfaction has decreased compared to previous month and now stands at 47%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Woolworths Food and Drinks
Woolworths is losing some of its appeal, with a concerning 14% decrease in satisfaction for Food and Drinks dropping from 74% last year to 60% this year.
Woolworths Food Quality
Aug '23 — Jul '24
Australia
Woolworths remains a consumer favourite, maintaining a consistent 54% satisfaction score in Food Quality aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Woolworths Menu Selection
Aug '23 — Jul '24
Australia
Woolworths is still the go-to place for customers, as their Menu Selection score remains high at 62%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Woolworths Dishes
Aug '23 — Jul '24
Australia
Woolworths is struggling to meet customer expectations, with a 24% decrease in satisfaction in Dishes aspect, falling from 82% last year to 58% this year.
Satisfaction Score
Aspect Rank
Woolworths Drinks
Aug '23 — Jul '24
Australia
Woolworths remains a consumer favourite, maintaining a consistent 69% satisfaction score in Drinks aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Woolworths Service
Woolworths is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 67% last year to 52% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Woolworths Dining Options
Aug '23 — Jul '24
Australia
Woolworths is still the go-to place for customers, as their Dining Options score remains high at 50%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Woolworths Waiting Time
Aug '23 — Jul '24
Australia
Woolworths remains a consumer favourite, maintaining a consistent 23% satisfaction score in Waiting Time aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Woolworths Order Processing
Aug '23 — Jul '24
Australia
Woolworths is still the go-to place for customers, as their Order Processing score remains high at 20%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Woolworths Staff
Woolworths is facing challenges in evolving its Staff aspect, with a 29% decrease in customer satisfaction, dropping from 81% last year to 52% this year.
Satisfaction Score
Aspect Rank
Woolworths Staff Friendliness
Aug '23 — Jul '24
Australia
Woolworths is facing challenges in maintaining its customer experience, with a noticeable 34% decrease in their Staff Friendliness aspect satisfaction score, dropping from 88% to 54% this year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
Woolworths Staff Avaliability
Aug '23 — Jul '24
Australia
Woolworths remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Avaliability aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Satisfaction Score
Aspect Rank
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