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Reporting period: Aug '23Jul '24

Wood and Stone Café Overview

<10 Places
Bar and Pub

Brand Satisfaction

85%
3pp

Country Rank

Australia
762 of 1 594

Category Rank

Bar and Pub
205 of 456

Rating Score

4.2

Sales Power

Sales Index

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Wood and Stone Café Brand Profile

Aug '23Jul '24

Australia

Wood and Stone Café has a much lower satisfaction score for its Food and Drinks compared to its other aspects. However, Wood and Stone Café has succeeded in its Staff aspect, with a 91% satisfaction score.

Staff
91%
1pp
Service
87%
5pp
Place
86%
3pp
Food and Drinks
83%
3pp
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Wood and Stone Café Satisfaction Trend

Feb '24Jul '24

Australia

Wood and Stone Café's brand satisfaction has decreased compared to previous month and now stands at 74%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Wood and Stone Café Food and Drinks

Wood and Stone Café is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 86% last year to 83% this year.

Wood and Stone Café Portion Size

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

151 of 443
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Wood and Stone Café Food Quality

Aug '23Jul '24

Australia

Wood and Stone Café has shown an increase in Food Quality, with a jump from 54% last year to an impressive 61% this year.

Satisfaction Score

61%
7pp

Aspect Rank

232 of 456
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Satisfaction Score

Aspect Rank

154 of 455
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Wood and Stone Café Dishes

Aug '23Jul '24

Australia

Wood and Stone Café is struggling to meet customer expectations, with a 9% decrease in satisfaction in Dishes aspect, falling from 70% last year to 61% this year.

Satisfaction Score

61%
9pp

Aspect Rank

374 of 456
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Wood and Stone Café Drinks

Aug '23Jul '24

Australia

Wood and Stone Café is losing its edge, with a noticeable decrease in guest satisfaction in Drinks aspect, down from 100% last year to 86% this year.

Satisfaction Score

86%
14pp

Aspect Rank

276 of 456
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Wood and Stone Café Place

Wood and Stone Café continues to evolve, with a 3% increase in customer satisfaction of Place, climbing from 83% last year to 86% this year.

Wood and Stone Café Atmosphere and Décor

Aug '23Jul '24

Australia

Wood and Stone Café is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

290 of 456
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Wood and Stone Café Cleanliness and Hygiene

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

412 of 418
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Wood and Stone Café Options for different visitors

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

160 of 456
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Wood and Stone Café Child-Friendly Conditions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

52 of 387
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Wood and Stone Café Comfort

Aug '23Jul '24

Australia

Wood and Stone Café remains a consumer favourite, maintaining a consistent 67% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

122 of 445
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Wood and Stone Café Venue Congestion

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

259 of 395
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Wood and Stone Café Dining Area

Aug '23Jul '24

Australia

Wood and Stone Café is still the go-to place for customers, as their Dining Area score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

285 of 437
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Wood and Stone Café Service

Wood and Stone Café is facing challenges in evolving its Service aspect, with a 5% decrease in customer satisfaction, dropping from 92% last year to 87% this year.

Wood and Stone Café Billing and Payment

Aug '23Jul '24

Australia

Wood and Stone Café remains a consumer favourite, maintaining a consistent 50% satisfaction score in Billing and Payment aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

49 of 289
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Wood and Stone Café Dining Options

Aug '23Jul '24

Australia

Wood and Stone Café is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Dining Options aspect satisfaction score, dropping from 96% to 88% this year.

Satisfaction Score

88%
8pp

Aspect Rank

339 of 456
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Wood and Stone Café Waiting Time

Aug '23Jul '24

Australia

Wood and Stone Café is still the go-to place for customers, as their Waiting Time score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

117 of 456
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Wood and Stone Café Order Processing

Aug '23Jul '24

Australia

Wood and Stone Café remains a consumer favourite, maintaining a consistent 78% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

57 of 456
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Wood and Stone Café Staff

Wood and Stone Café is struggling to meet customer expectations. Use Realytics to know why

Wood and Stone Café Staff Competence

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

175 of 366
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Wood and Stone Café Staff Friendliness

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

13 of 456
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Wood and Stone Café Staff Attentiveness

Aug '23Jul '24

Australia

Wood and Stone Café is still the go-to place for customers, as their Staff Attentiveness score remains high at 88%, consistent with last year's score.

Satisfaction Score

88%

Aspect Rank

158 of 446
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Wood and Stone Café Staff Members

Aug '23Jul '24

Australia

Wood and Stone Café is losing some of its appeal, with a concerning 4% decrease in satisfaction for Staff Members dropping from 82% last year to 78% this year.

Satisfaction Score

78%
4pp

Aspect Rank

220 of 456
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