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Reporting period: Aug '23Jul '24

Wing Fix - Burgers and Wings Overview

<10 Places
Restaurant

Brand Satisfaction

82%
5pp

Country Rank

Australia
1 039 of 1 594

Category Rank

Restaurant
566 of 846

Rating Score

3.9

Sales Power

Sales Index

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Wing Fix - Burgers and Wings Brand Profile

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings has a much lower satisfaction score for its Service compared to its other aspects. However, Wing Fix - Burgers and Wings has succeeded in its Staff aspect, with a 88% satisfaction score.

Staff
88%
1pp
Food and Drinks
83%
3pp
Place
80%
2pp
Service
77%
12pp
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Wing Fix - Burgers and Wings Satisfaction Trend

Feb '24Jul '24

Australia

Wing Fix - Burgers and Wings's brand satisfaction has increased compared to previous month and now stands at 89%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Wing Fix - Burgers and Wings Food and Drinks

Wing Fix - Burgers and Wings is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 86% last year to 83% this year.

Wing Fix - Burgers and Wings Portion Size

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

560 of 838
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Wing Fix - Burgers and Wings Food Quality

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings is struggling to meet customer expectations, with a 17% decrease in satisfaction in Food Quality aspect, falling from 65% last year to 48% this year.

Satisfaction Score

48%
17pp

Aspect Rank

679 of 846
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Wing Fix - Burgers and Wings Menu Selection

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

279 of 845
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Wing Fix - Burgers and Wings Dishes

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings has shown an increase in Dishes, with a jump from 85% last year to an impressive 86% this year.

Satisfaction Score

86%
1pp

Aspect Rank

290 of 846
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Wing Fix - Burgers and Wings Drinks

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings is still the go-to place for customers, as their Drinks score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

742 of 821
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Wing Fix - Burgers and Wings Cuisines

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

92 of 703
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Wing Fix - Burgers and Wings Place

Wing Fix - Burgers and Wings continues to evolve, with a 2% increase in customer satisfaction of Place, climbing from 78% last year to 80% this year.

Wing Fix - Burgers and Wings Atmosphere and Décor

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

189 of 845
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Wing Fix - Burgers and Wings Cleanliness and Hygiene

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings remains a consumer favourite, maintaining a consistent 42% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

42%

Aspect Rank

637 of 798
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Wing Fix - Burgers and Wings Child-Friendly Conditions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

317 of 694
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Wing Fix - Burgers and Wings Service

Wing Fix - Burgers and Wings is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 89% last year to 77% this year.

Wing Fix - Burgers and Wings Billing and Payment

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings is still the go-to place for customers, as their Billing and Payment score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

122 of 586
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Wing Fix - Burgers and Wings Dining Options

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings is facing challenges in evolving its Dining Options aspect, with a 24% decrease in customer satisfaction, dropping from 94% last year to 70% this year.

Satisfaction Score

70%
24pp

Aspect Rank

792 of 846
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Wing Fix - Burgers and Wings Online Facilities

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

154 of 250
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Wing Fix - Burgers and Wings Waiting Time

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings remains a consumer favourite, maintaining a consistent 69% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

69%

Aspect Rank

324 of 842
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Wing Fix - Burgers and Wings Order Processing

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings is still the go-to place for customers, as their Order Processing score remains high at 25%, consistent with last year's score.

Satisfaction Score

25%

Aspect Rank

759 of 843
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Wing Fix - Burgers and Wings Staff

Wing Fix - Burgers and Wings has successfully improved guest experience, as their "Staff" satisfaction score jumped from 87% last year to an 88% this year.

Wing Fix - Burgers and Wings Staff Competence

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

219 of 653
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Wing Fix - Burgers and Wings Staff Friendliness

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

171 of 846
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Wing Fix - Burgers and Wings Staff Attentiveness

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings remains a consumer favourite, maintaining a consistent 75% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

427 of 800
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Wing Fix - Burgers and Wings Staff Avaliability

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

259 of 280
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Wing Fix - Burgers and Wings Staff Members

Aug '23Jul '24

Australia

Wing Fix - Burgers and Wings is still the go-to place for customers, as their Staff Members score remains high at 76%, consistent with last year's score.

Satisfaction Score

76%

Aspect Rank

449 of 845
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