The Rocks Brand Profile
Aug '23 — Jul '24
Australia
The Rocks has a much lower satisfaction score for its Pricing compared to its other aspects. However, The Rocks has succeeded in its Food and Drinks aspect, with a 85% satisfaction score.
The Rocks Satisfaction Trend
Feb '24 — Jul '24
Australia
The Rocks's brand satisfaction has increased compared to previous month and now stands at 86%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
The Rocks Food and Drinks
The Rocks has shown an increase in Food and Drinks, with a jump from 79% last year to an impressive 85% this year.
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Aspect Rank
The Rocks Food Quality
Aug '23 — Jul '24
Australia
The Rocks continues to evolve, with a 11% increase in customer satisfaction of Food Quality, climbing from 58% last year to 69% this year.
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Aspect Rank
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The Rocks Dishes
Aug '23 — Jul '24
Australia
The Rocks has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 77% last year to an 84% this year.
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Aspect Rank
The Rocks Drinks
Aug '23 — Jul '24
Australia
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Aspect Rank
The Rocks Place
The Rocks continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 82% to 84% this year.
The Rocks Atmosphere and Décor
Aug '23 — Jul '24
Australia
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Aspect Rank
The Rocks Cleanliness and Hygiene
Aug '23 — Jul '24
Australia
The Rocks remains a consumer favourite, maintaining a consistent 83% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.
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Aspect Rank
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The Rocks Options for different visitors
Aug '23 — Jul '24
Australia
The Rocks is still the go-to place for customers, as their Options for different visitors score remains high at 80%, consistent with last year's score.
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Aspect Rank
The Rocks Child-Friendly Conditions
Aug '23 — Jul '24
Australia
The Rocks remains a consumer favourite, maintaining a consistent 75% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.
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Aspect Rank
The Rocks Comfort
Aug '23 — Jul '24
Australia
The Rocks is still the go-to place for customers, as their Comfort score remains high at 50%, consistent with last year's score.
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The Rocks Venue Congestion
Aug '23 — Jul '24
Australia
The Rocks remains a consumer favourite, maintaining a consistent 38% satisfaction score in Venue Congestion aspect for both this year and last year.
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Aspect Rank
The Rocks Dining Area
Aug '23 — Jul '24
Australia
The Rocks is still the go-to place for customers, as their Dining Area score remains high at 71%, consistent with last year's score.
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Aspect Rank
The Rocks Pricing
The Rocks has demonstrated resilience in the industry, with a 13% increase in customer satisfaction for Pricing rising from 49% to 62% this year.
The Rocks Price
Aug '23 — Jul '24
Australia
The Rocks has shown an increase in Price, with a jump from 47% last year to an impressive 65% this year.
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Aspect Rank
The Rocks Promotions
Aug '23 — Jul '24
Australia
The Rocks remains a consumer favourite, maintaining a consistent 33% satisfaction score in Promotions aspect for both this year and last year.
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Aspect Rank
The Rocks Service
The Rocks is losing some of its appeal, with a concerning 4% decrease in satisfaction for Service dropping from 82% last year to 78% this year.
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Aspect Rank
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The Rocks Dining Options
Aug '23 — Jul '24
Australia
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Aspect Rank
The Rocks Waiting Time
Aug '23 — Jul '24
Australia
The Rocks is still the go-to place for customers, as their Waiting Time score remains high at 50%, consistent with last year's score.
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Aspect Rank
The Rocks Order Processing
Aug '23 — Jul '24
Australia
The Rocks remains a consumer favourite, maintaining a consistent 50% satisfaction score in Order Processing aspect for both this year and last year.
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Aspect Rank
The Rocks Staff
The Rocks is struggling to meet customer expectations, with a 7% decrease in satisfaction in Staff aspect, falling from 76% last year to 69% this year.
The Rocks Staff Competence
Aug '23 — Jul '24
Australia
The Rocks is still the go-to place for customers, as their Staff Competence score remains high at 80%, consistent with last year's score.
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Aspect Rank
The Rocks Staff Friendliness
Aug '23 — Jul '24
Australia
The Rocks is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 76% last year to 71% this year.
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Aspect Rank
The Rocks Staff Attentiveness
Aug '23 — Jul '24
Australia
The Rocks remains a consumer favourite, maintaining a consistent 57% satisfaction score in Staff Attentiveness aspect for both this year and last year.
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Aspect Rank
The Rocks Staff Members
Aug '23 — Jul '24
Australia
The Rocks is still the go-to place for customers, as their Staff Members score remains high at 59%, consistent with last year's score.
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Aspect Rank
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