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Reporting period: Aug '23Jul '24

Shingle Inn Overview

10-100 Places
Cafe

Brand Satisfaction

73%
5pp

Country Rank

Australia
71 of 123

Category Rank

Cafe
17 of 27

Rating Score

3.3

Sales Power

Sales Index

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Shingle Inn Brand Profile

Aug '23Jul '24

Australia

Shingle Inn has a much lower satisfaction score for its Pricing compared to its other aspects. However, Shingle Inn has succeeded in its Place aspect, with a 79% satisfaction score.

Place
79%
1pp
Staff
76%
14pp
Service
72%
5pp
Food and Drinks
70%
Pricing
53%
27pp
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Shingle Inn Satisfaction Trend

Feb '24Jul '24

Australia

Shingle Inn's brand satisfaction has increased compared to previous month and now stands at 82%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Shingle Inn Food and Drinks

Shingle Inn remains a consumer favourite, maintaining a consistent 70% satisfaction score in Food and Drinks aspect for both this year and last year.

Shingle Inn Portion Size

Aug '23Jul '24

Australia

Shingle Inn is still the go-to place for customers, as their Portion Size score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

20 of 26
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Shingle Inn Food Quality

Aug '23Jul '24

Australia

Shingle Inn remains a consumer favourite, maintaining a consistent 41% satisfaction score in Food Quality aspect for both this year and last year.

Satisfaction Score

41%

Aspect Rank

17 of 27
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Shingle Inn Menu Selection

Aug '23Jul '24

Australia

Use Realytics to know more about Shingle Innlink

Satisfaction Score

Aspect Rank

5 of 27
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Shingle Inn Dishes

Aug '23Jul '24

Australia

Shingle Inn is losing some of its appeal, with a concerning 3% decrease in satisfaction for Dishes dropping from 58% last year to 55% this year.

Satisfaction Score

55%
3pp

Aspect Rank

22 of 27
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Shingle Inn Drinks

Aug '23Jul '24

Australia

Shingle Inn has shown an increase in Drinks, with a jump from 79% last year to an impressive 86% this year.

Satisfaction Score

86%
7pp

Aspect Rank

9 of 27
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Shingle Inn Place

Shingle Inn continues to evolve, with a 1% increase in customer satisfaction of Place, climbing from 78% last year to 79% this year.

Satisfaction Score

Aspect Rank

8 of 27
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Shingle Inn Cleanliness and Hygiene

Aug '23Jul '24

Australia

Shingle Inn is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

12 of 27
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Shingle Inn Options for different visitors

Aug '23Jul '24

Australia

Shingle Inn remains a consumer favourite, maintaining a consistent 75% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

23 of 25
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Shingle Inn Child-Friendly Conditions

Aug '23Jul '24

Australia

Use Realytics to know more about Shingle Innlink

Satisfaction Score

Aspect Rank

19 of 24
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Shingle Inn Comfort

Aug '23Jul '24

Australia

Shingle Inn is still the go-to place for customers, as their Comfort score remains high at 43%, consistent with last year's score.

Satisfaction Score

43%

Aspect Rank

19 of 26
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Shingle Inn Venue Congestion

Aug '23Jul '24

Australia

Shingle Inn remains a consumer favourite, maintaining a consistent 67% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

3 of 27
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Shingle Inn Dining Area

Aug '23Jul '24

Australia

Shingle Inn is still the go-to place for customers, as their Dining Area score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

13 of 26
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Shingle Inn Pricing

Shingle Inn has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 26% last year to an 53% this year.

Shingle Inn Price

Aug '23Jul '24

Australia

Shingle Inn continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 24% to 50% this year.

Satisfaction Score

50%
26pp

Aspect Rank

11 of 27
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Shingle Inn Promotions

Aug '23Jul '24

Australia

Shingle Inn remains a consumer favourite, maintaining a consistent 75% satisfaction score in Promotions aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

8 of 23
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Shingle Inn Service

Shingle Inn has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Service rising from 67% to 72% this year.

Shingle Inn Billing and Payment

Aug '23Jul '24

Australia

Shingle Inn is still the go-to place for customers, as their Billing and Payment score remains high at 25%, consistent with last year's score.

Satisfaction Score

25%

Aspect Rank

10 of 25
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Shingle Inn Opening Hours

Aug '23Jul '24

Australia

Use Realytics to know more about Shingle Innlink

Satisfaction Score

Aspect Rank

21 of 25
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Shingle Inn Dining Options

Aug '23Jul '24

Australia

Shingle Inn has shown an increase in Dining Options, with a jump from 83% last year to an impressive 89% this year.

Satisfaction Score

89%
6pp

Aspect Rank

9 of 27
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Shingle Inn Waiting Time

Aug '23Jul '24

Australia

Shingle Inn is struggling to meet customer expectations, with a 29% decrease in satisfaction in Waiting Time aspect, falling from 50% last year to 21% this year.

Satisfaction Score

21%
29pp

Aspect Rank

26 of 27
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Shingle Inn Order Processing

Aug '23Jul '24

Australia

Shingle Inn remains a consumer favourite, maintaining a consistent 56% satisfaction score in Order Processing aspect for both this year and last year.

Satisfaction Score

56%

Aspect Rank

3 of 27
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Shingle Inn Staff

Shingle Inn continues to evolve, with a 14% increase in customer satisfaction of Staff, climbing from 62% last year to 76% this year.

Shingle Inn Staff Competence

Aug '23Jul '24

Australia

Use Realytics to know more about Shingle Innlink

Satisfaction Score

Aspect Rank

24 of 25
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Shingle Inn Staff Friendliness

Aug '23Jul '24

Australia

Shingle Inn has successfully improved guest experience, as their "Staff Friendliness" satisfaction score jumped from 57% last year to an 79% this year.

Satisfaction Score

79%
22pp

Aspect Rank

13 of 27
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Shingle Inn Staff Attentiveness

Aug '23Jul '24

Australia

Shingle Inn is still the go-to place for customers, as their Staff Attentiveness score remains high at 38%, consistent with last year's score.

Satisfaction Score

38%

Aspect Rank

12 of 26
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Shingle Inn Staff Members

Aug '23Jul '24

Australia

Shingle Inn continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 54% to 65% this year.

Satisfaction Score

65%
11pp

Aspect Rank

7 of 27
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