Marcellina Overview

Marcellina remains a consumer favourite, maintaining a consistent 64% satisfaction score in Portion Size aspect for both this year and last year.

Marcellina continues to evolve, with a 16% increase in customer satisfaction of Food Quality, climbing from 40% last year to 56% this year.

Marcellina has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 73% last year to an 75% this year.

Marcellina is still the go-to place for customers, as their Drinks score remains high at 71%, consistent with last year's score.

Marcellina is losing some of its appeal, with a concerning 20% decrease in satisfaction for Atmosphere and Décor dropping from 100% last year to 80% this year.

Marcellina is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 88%, consistent with last year's score.

Marcellina is still the go-to place for customers, as their Options for different visitors score remains high at 67%, consistent with last year's score.

Marcellina remains a consumer favourite, maintaining a consistent 50% satisfaction score in Dining Area aspect for both this year and last year.

Marcellina is still the go-to place for customers, as their Opening Hours score remains high at 20%, consistent with last year's score.

Marcellina is still the go-to place for customers, as their Waiting Time score remains high at 42%, consistent with last year's score.

Marcellina remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

Marcellina is struggling to meet customer expectations, with a 9% decrease in satisfaction in Staff Friendliness aspect, falling from 81% last year to 72% this year.

Marcellina is still the go-to place for customers, as their Staff Members score remains high at 67%, consistent with last year's score.