Mamak Brand Profile
Aug '23 — Jul '24
Australia
Mamak has a much lower satisfaction score for its Place compared to its other aspects. However, Mamak has succeeded in its Food and Drinks aspect, with a 84% satisfaction score.
Mamak Satisfaction Trend
Feb '24 — Jul '24
Australia
Mamak's brand satisfaction has decreased compared to previous month and now stands at 72%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Mamak Food and Drinks
Mamak remains a consumer favourite, maintaining a consistent 84% satisfaction score in Food and Drinks aspect for both this year and last year.
Mamak Portion Size
Aug '23 — Jul '24
Australia
Mamak has shown an increase in Portion Size, with a jump from 69% last year to an impressive 85% this year.
Satisfaction Score
Aspect Rank
Mamak Food Quality
Aug '23 — Jul '24
Australia
Mamak is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 55% last year to 54% this year.
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Aspect Rank
Mamak Menu Selection
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Menu Selection score remains high at 68%, consistent with last year's score.
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Aspect Rank
Mamak Dishes
Aug '23 — Jul '24
Australia
Mamak is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 81% last year to 80% this year.
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Aspect Rank
Mamak Drinks
Aug '23 — Jul '24
Australia
Mamak remains a consumer favourite, maintaining a consistent 45% satisfaction score in Drinks aspect for both this year and last year.
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Aspect Rank
Mamak Cuisines
Aug '23 — Jul '24
Australia
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Mamak Place
Mamak is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 61% last year to 54% this year.
Mamak Atmosphere and Décor
Aug '23 — Jul '24
Australia
Mamak is facing challenges in evolving its Atmosphere and Décor aspect, with a 15% decrease in customer satisfaction, dropping from 97% last year to 82% this year.
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Aspect Rank
Mamak Cleanliness and Hygiene
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 56%, consistent with last year's score.
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Aspect Rank
Mamak Restrooms
Aug '23 — Jul '24
Australia
Mamak remains a consumer favourite, maintaining a consistent 25% satisfaction score in Restrooms aspect for both this year and last year.
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Aspect Rank
Mamak Options for different visitors
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Options for different visitors score remains high at 67%, consistent with last year's score.
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Mamak Comfort
Aug '23 — Jul '24
Australia
Mamak remains a consumer favourite, maintaining a consistent 35% satisfaction score in Comfort aspect for both this year and last year.
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Mamak Dining Area
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.
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Aspect Rank
Mamak Pricing
Mamak continues to evolve, with a 13% increase in customer satisfaction of Pricing, climbing from 63% last year to 76% this year.
Mamak Price
Aug '23 — Jul '24
Australia
Mamak has successfully improved guest experience, as their "Price" satisfaction score jumped from 66% last year to an 79% this year.
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Aspect Rank
Mamak Promotions
Aug '23 — Jul '24
Australia
Mamak remains a consumer favourite, maintaining a consistent 33% satisfaction score in Promotions aspect for both this year and last year.
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Aspect Rank
Mamak Service
Mamak is facing challenges in maintaining its customer experience, with a noticeable 4% decrease in their Service aspect satisfaction score, dropping from 68% to 64% this year.
Mamak Billing and Payment
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Billing and Payment score remains high at 50%, consistent with last year's score.
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Aspect Rank
Mamak Opening Hours
Aug '23 — Jul '24
Australia
Mamak remains a consumer favourite, maintaining a consistent 67% satisfaction score in Opening Hours aspect for both this year and last year.
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Aspect Rank
Mamak Dining Options
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Dining Options score remains high at 90%, consistent with last year's score.
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Aspect Rank
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Mamak Waiting Time
Aug '23 — Jul '24
Australia
Mamak is losing some of its appeal, with a concerning 16% decrease in satisfaction for Waiting Time dropping from 66% last year to 50% this year.
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Aspect Rank
Mamak Order Processing
Aug '23 — Jul '24
Australia
Mamak remains a consumer favourite, maintaining a consistent 63% satisfaction score in Order Processing aspect for both this year and last year.
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Aspect Rank
Mamak Staff
Mamak continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 74% to 75% this year.
Mamak Staff Competence
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Staff Competence score remains high at 50%, consistent with last year's score.
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Aspect Rank
Mamak Staff Friendliness
Aug '23 — Jul '24
Australia
Mamak has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Staff Friendliness rising from 85% to 89% this year.
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Aspect Rank
Mamak Staff Attentiveness
Aug '23 — Jul '24
Australia
Mamak remains a consumer favourite, maintaining a consistent 64% satisfaction score in Staff Attentiveness aspect for both this year and last year.
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Aspect Rank
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Mamak Staff Members
Aug '23 — Jul '24
Australia
Mamak is still the go-to place for customers, as their Staff Members score remains high at 29%, consistent with last year's score.
Satisfaction Score
Aspect Rank
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