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Reporting period: Aug '23Jul '24

Local Hero Singapore Overview

<10 Places
Restaurant

Brand Satisfaction

58%
9pp

Country Rank

Australia
1 575 of 1 594

Category Rank

Restaurant
834 of 846

Rating Score

3.3

Sales Power

Sales Index

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Local Hero Singapore Satisfaction Trend

Feb '24Jul '24

Australia

Local Hero Singapore's brand satisfaction has increased compared to previous month and now stands at 79%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Local Hero Singapore Food and Drinks

Local Hero Singapore is losing some of its appeal, with a concerning 9% decrease in satisfaction for Food and Drinks dropping from 63% last year to 54% this year.

Local Hero Singapore Portion Size

Aug '23Jul '24

Australia

Local Hero Singapore remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

550 of 838
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Local Hero Singapore Food Quality

Aug '23Jul '24

Australia

Local Hero Singapore is struggling to meet customer expectations, with a 1% decrease in satisfaction in Food Quality aspect, falling from 30% last year to 29% this year.

Satisfaction Score

29%
1pp

Aspect Rank

823 of 846
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Local Hero Singapore Menu Selection

Aug '23Jul '24

Australia

Local Hero Singapore is still the go-to place for customers, as their Menu Selection score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

838 of 845
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Local Hero Singapore Dishes

Aug '23Jul '24

Australia

Local Hero Singapore is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 60% last year to 43% this year.

Satisfaction Score

43%
17pp

Aspect Rank

842 of 846
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Local Hero Singapore Drinks

Aug '23Jul '24

Australia

Use Realytics to know more about Local Hero Singaporelink

Satisfaction Score

Aspect Rank

212 of 821
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Local Hero Singapore Cuisines

Aug '23Jul '24

Australia

Use Realytics to know more about Local Hero Singaporelink

Satisfaction Score

Aspect Rank

252 of 703
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Local Hero Singapore Service

Local Hero Singapore is facing challenges in evolving its Service aspect, with a 14% decrease in customer satisfaction, dropping from 87% last year to 73% this year.

Local Hero Singapore Billing and Payment

Aug '23Jul '24

Australia

Use Realytics to know more about Local Hero Singaporelink

Satisfaction Score

Aspect Rank

425 of 586
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Local Hero Singapore Opening Hours

Aug '23Jul '24

Australia

Use Realytics to know more about Local Hero Singaporelink

Satisfaction Score

Aspect Rank

19 of 474
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Local Hero Singapore Dining Options

Aug '23Jul '24

Australia

Local Hero Singapore remains a consumer favourite, maintaining a consistent 83% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

656 of 846
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Local Hero Singapore Waiting Time

Aug '23Jul '24

Australia

Local Hero Singapore has shown an increase in Waiting Time, with a jump from 73% last year to an impressive 75% this year.

Satisfaction Score

75%
2pp

Aspect Rank

247 of 842
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Local Hero Singapore Order Processing

Aug '23Jul '24

Australia

Local Hero Singapore is still the go-to place for customers, as their Order Processing score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

532 of 843
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