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Reporting period: Aug '23Jul '24

Light Years Overview

<10 Places
Restaurant

Brand Satisfaction

92%

Country Rank

Australia
338 of 1 594

Category Rank

Restaurant
216 of 846

Rating Score

4.7

Sales Power

Sales Index

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Light Years Brand Profile

Aug '23Jul '24

Australia

Light Years has a much lower satisfaction score for its Location compared to its other aspects. However, Light Years has succeeded in its Staff aspect, with a 93% satisfaction score.

Staff
93%
1pp
Food and Drinks
93%
Service
92%
1pp
Place
89%
1pp
Pricing
57%
15pp
Location
54%
15pp
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Light Years Satisfaction Trend

Feb '24Jul '24

Australia

Light Years's brand satisfaction has increased compared to previous month and now stands at 94%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Light Years Food and Drinks

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Light Years Portion Size

Aug '23Jul '24

Australia

Light Years is losing some of its appeal, with a concerning 7% decrease in satisfaction for Portion Size dropping from 83% last year to 76% this year.

Satisfaction Score

76%
7pp

Aspect Rank

519 of 838
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Light Years Food Quality

Aug '23Jul '24

Australia

Light Years is struggling to meet customer expectations, with a 1% decrease in satisfaction in Food Quality aspect, falling from 82% last year to 81% this year.

Satisfaction Score

81%
1pp

Aspect Rank

167 of 846
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Satisfaction Score

Aspect Rank

348 of 845
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Light Years Dishes

Aug '23Jul '24

Australia

Light Years has shown an increase in Dishes, with a jump from 81% last year to an impressive 85% this year.

Satisfaction Score

85%
4pp

Aspect Rank

316 of 846
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Satisfaction Score

Aspect Rank

244 of 821
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Satisfaction Score

Aspect Rank

448 of 703
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Light Years Location

Light Years is losing its edge, with a noticeable decrease in guest satisfaction in Location aspect, down from 69% last year to 54% this year.

Light Years Parking

Aug '23Jul '24

Australia

Light Years remains a consumer favourite, maintaining a consistent 50% satisfaction score in Parking aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

360 of 580
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Light Years Conveniently Situated

Aug '23Jul '24

Australia

Light Years is still the go-to place for customers, as their Conveniently Situated score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

572 of 617
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Light Years Views and Surroundings

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

248 of 482
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Light Years Ease to Find

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

114 of 295
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Light Years Place

Light Years is facing challenges in evolving its Place aspect, with a 1% decrease in customer satisfaction, dropping from 90% last year to 89% this year.

Light Years Atmosphere and Décor

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

420 of 845
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Light Years Cleanliness and Hygiene

Aug '23Jul '24

Australia

Light Years remains a consumer favourite, maintaining a consistent 78% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

78%

Aspect Rank

370 of 798
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Light Years Restrooms

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

60 of 476
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Light Years Options for different visitors

Aug '23Jul '24

Australia

Light Years is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Options for different visitors aspect satisfaction score, dropping from 100% to 90% this year.

Satisfaction Score

90%
10pp

Aspect Rank

581 of 838
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Light Years Child-Friendly Conditions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

430 of 694
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Light Years Comfort

Aug '23Jul '24

Australia

Light Years continues to evolve, with a 3% increase in customer satisfaction of Comfort, climbing from 30% last year to 33% this year.

Satisfaction Score

33%
3pp

Aspect Rank

423 of 740
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Light Years Venue Congestion

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

313 of 686
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Light Years Dining Area

Aug '23Jul '24

Australia

Light Years is still the go-to place for customers, as their Dining Area score remains high at 57%, consistent with last year's score.

Satisfaction Score

57%

Aspect Rank

437 of 771
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Light Years Pricing

Light Years has successfully improved guest experience, as their "Pricing" satisfaction score jumped from 42% last year to an 57% this year.

Light Years Price

Aug '23Jul '24

Australia

Light Years continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 36% to 50% this year.

Satisfaction Score

50%
14pp

Aspect Rank

535 of 846
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Light Years Promotions

Aug '23Jul '24

Australia

Light Years remains a consumer favourite, maintaining a consistent 85% satisfaction score in Promotions aspect for both this year and last year.

Satisfaction Score

85%

Aspect Rank

410 of 626
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Light Years Service

Light Years is one of the most promising brand to delight customers. Use Realytics to know more

Light Years Billing and Payment

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

13 of 586
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Light Years Opening Hours

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

294 of 474
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Satisfaction Score

Aspect Rank

218 of 846
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Light Years Waiting Time

Aug '23Jul '24

Australia

Light Years has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Waiting Time rising from 64% to 72% this year.

Satisfaction Score

72%
8pp

Aspect Rank

287 of 842
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Light Years Order Processing

Aug '23Jul '24

Australia

Light Years has shown an increase in Order Processing, with a jump from 65% last year to an impressive 76% this year.

Satisfaction Score

76%
11pp

Aspect Rank

145 of 843
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Light Years Staff

Light Years is one of the most promising brand to delight customers. Use Realytics to know more

Light Years Staff Competence

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

323 of 653
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Light Years Staff Friendliness

Aug '23Jul '24

Australia

Light Years is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

335 of 846
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Light Years Staff Attentiveness

Aug '23Jul '24

Australia

Light Years is losing some of its appeal, with a concerning 5% decrease in satisfaction for Staff Attentiveness dropping from 80% last year to 75% this year.

Satisfaction Score

75%
5pp

Aspect Rank

409 of 800
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Light Years Staff Avaliability

Aug '23Jul '24

Australia

Light Years is still the go-to place for customers, as their Staff Avaliability score remains high at 25%, consistent with last year's score.

Satisfaction Score

25%

Aspect Rank

30 of 280
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Satisfaction Score

Aspect Rank

200 of 845
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