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Reporting period: Aug '23Jul '24

Laurent Bakery Overview

10-100 Places
Cafe

Brand Satisfaction

60%
4pp

Country Rank

Australia
110 of 123

Category Rank

Cafe
25 of 27

Rating Score

2.8

Sales Power

Sales Index

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Laurent Bakery Brand Profile

Aug '23Jul '24

Australia

Laurent Bakery has a much lower satisfaction score for its Pricing compared to its other aspects. However, Laurent Bakery has succeeded in its Food and Drinks aspect, with a 74% satisfaction score.

Food and Drinks
74%
3pp
Place
59%
4pp
Service
40%
8pp
Staff
39%
17pp
Pricing
29%
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Laurent Bakery Satisfaction Trend

Feb '24Jul '24

Australia

Laurent Bakery's brand satisfaction has decreased compared to previous month and now stands at 50%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Laurent Bakery Food and Drinks

Laurent Bakery has shown an increase in Food and Drinks, with a jump from 71% last year to an impressive 74% this year.

Laurent Bakery Portion Size

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

23 of 26
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Laurent Bakery Food Quality

Aug '23Jul '24

Australia

Laurent Bakery continues to evolve, with a 11% increase in customer satisfaction of Food Quality, climbing from 47% last year to 58% this year.

Satisfaction Score

58%
11pp

Aspect Rank

5 of 27
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Laurent Bakery Menu Selection

Aug '23Jul '24

Australia

Laurent Bakery remains a consumer favourite, maintaining a consistent 71% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

23 of 27
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Laurent Bakery Dishes

Aug '23Jul '24

Australia

Laurent Bakery has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 75% last year to an 76% this year.

Satisfaction Score

76%
1pp

Aspect Rank

7 of 27
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Laurent Bakery Drinks

Aug '23Jul '24

Australia

Laurent Bakery continues to improve, with a notable increase in customer satisfaction for their Drinks aspect, rising from 71% to 77% this year.

Satisfaction Score

77%
6pp

Aspect Rank

20 of 27
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Laurent Bakery Cuisines

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

1 of 8
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Laurent Bakery Place

Laurent Bakery is losing some of its appeal, with a concerning 4% decrease in satisfaction for Place dropping from 63% last year to 59% this year.

Laurent Bakery Atmosphere and Décor

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

13 of 27
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Laurent Bakery Cleanliness and Hygiene

Aug '23Jul '24

Australia

Laurent Bakery is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 47%, consistent with last year's score.

Satisfaction Score

47%

Aspect Rank

19 of 27
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Laurent Bakery Options for different visitors

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

25 of 25
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Laurent Bakery Comfort

Aug '23Jul '24

Australia

Laurent Bakery remains a consumer favourite, maintaining a consistent 60% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

12 of 26
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Laurent Bakery Venue Congestion

Aug '23Jul '24

Australia

Laurent Bakery is still the go-to place for customers, as their Venue Congestion score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

12 of 27
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Laurent Bakery Dining Area

Aug '23Jul '24

Australia

Laurent Bakery remains a consumer favourite, maintaining a consistent 20% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

20%

Aspect Rank

26 of 26
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Laurent Bakery Pricing

Laurent Bakery is still the go-to place for customers, as their Pricing score remains high at 29%, consistent with last year's score.

Laurent Bakery Price

Aug '23Jul '24

Australia

Laurent Bakery is struggling to meet customer expectations, with a 14% decrease in satisfaction in Price aspect, falling from 43% last year to 29% this year.

Satisfaction Score

29%
14pp

Aspect Rank

20 of 27
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Laurent Bakery Service

Laurent Bakery is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 48% last year to 40% this year.

Laurent Bakery Billing and Payment

Aug '23Jul '24

Australia

Laurent Bakery remains a consumer favourite, maintaining a consistent 35% satisfaction score in Billing and Payment aspect for both this year and last year.

Satisfaction Score

35%

Aspect Rank

5 of 25
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Laurent Bakery Opening Hours

Aug '23Jul '24

Australia

Laurent Bakery is still the go-to place for customers, as their Opening Hours score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

5 of 25
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Laurent Bakery Dining Options

Aug '23Jul '24

Australia

Laurent Bakery remains a consumer favourite, maintaining a consistent 73% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

73%

Aspect Rank

24 of 27
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Laurent Bakery Waiting Time

Aug '23Jul '24

Australia

Laurent Bakery is still the go-to place for customers, as their Waiting Time score remains high at 26%, consistent with last year's score.

Satisfaction Score

26%

Aspect Rank

25 of 27
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Laurent Bakery Order Processing

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

25 of 27
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Laurent Bakery Staff

Laurent Bakery is facing challenges in evolving its Staff aspect, with a 17% decrease in customer satisfaction, dropping from 56% last year to 39% this year.

Laurent Bakery Staff Competence

Aug '23Jul '24

Australia

Laurent Bakery remains a consumer favourite, maintaining a consistent 60% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

5 of 25
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Laurent Bakery Staff Friendliness

Aug '23Jul '24

Australia

Laurent Bakery is facing challenges in maintaining its customer experience, with a noticeable 27% decrease in their Staff Friendliness aspect satisfaction score, dropping from 69% to 42% this year.

Satisfaction Score

42%
27pp

Aspect Rank

26 of 27
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Laurent Bakery Staff Attentiveness

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

21 of 26
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Laurent Bakery Staff Avaliability

Aug '23Jul '24

Australia

Laurent Bakery is still the go-to place for customers, as their Staff Avaliability score remains high at 25%, consistent with last year's score.

Satisfaction Score

25%

Aspect Rank

2 of 19
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Laurent Bakery Staff Members

Aug '23Jul '24

Australia

Laurent Bakery remains a consumer favourite, maintaining a consistent 28% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

28%

Aspect Rank

25 of 27
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