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Reporting period: Aug '23Jul '24

Holy Basil Overview

<10 Places
Restaurant

Brand Satisfaction

73%
2pp

Country Rank

Australia
1 405 of 1 594

Category Rank

Restaurant
741 of 846

Rating Score

3.6

Sales Power

Sales Index

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Holy Basil Brand Profile

Aug '23Jul '24

Australia

Holy Basil has a much lower satisfaction score for its Pricing compared to its other aspects. However, Holy Basil has succeeded in its Place aspect, with a 82% satisfaction score.

Place
82%
3pp
Food and Drinks
77%
5pp
Service
70%
5pp
Staff
61%
7pp
Pricing
23%
23pp
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Holy Basil Satisfaction Trend

Feb '24Jul '24

Australia

Holy Basil's brand satisfaction has increased compared to previous month and now stands at 79%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Holy Basil Food and Drinks

Holy Basil is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 82% last year to 77% this year.

Holy Basil Portion Size

Aug '23Jul '24

Australia

Holy Basil remains a consumer favourite, maintaining a consistent 52% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

52%

Aspect Rank

704 of 838
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Holy Basil Food Quality

Aug '23Jul '24

Australia

Holy Basil is struggling to meet customer expectations, with a 10% decrease in satisfaction in Food Quality aspect, falling from 59% last year to 49% this year.

Satisfaction Score

49%
10pp

Aspect Rank

669 of 846
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Holy Basil Menu Selection

Aug '23Jul '24

Australia

Holy Basil is still the go-to place for customers, as their Menu Selection score remains high at 62%, consistent with last year's score.

Satisfaction Score

62%

Aspect Rank

809 of 845
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Holy Basil Dishes

Aug '23Jul '24

Australia

Holy Basil has shown an increase in Dishes, with a jump from 78% last year to an impressive 80% this year.

Satisfaction Score

80%
2pp

Aspect Rank

462 of 846
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Holy Basil Drinks

Aug '23Jul '24

Australia

Holy Basil remains a consumer favourite, maintaining a consistent 80% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

575 of 821
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Satisfaction Score

Aspect Rank

474 of 703
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Holy Basil Place

Holy Basil continues to evolve, with a 3% increase in customer satisfaction of Place, climbing from 79% last year to 82% this year.

Holy Basil Atmosphere and Décor

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

430 of 845
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Holy Basil Cleanliness and Hygiene

Aug '23Jul '24

Australia

Holy Basil is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

507 of 798
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Holy Basil Restrooms

Aug '23Jul '24

Australia

Holy Basil remains a consumer favourite, maintaining a consistent 50% satisfaction score in Restrooms aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

150 of 476
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Holy Basil Options for different visitors

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

390 of 838
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Holy Basil Child-Friendly Conditions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

233 of 694
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Holy Basil Comfort

Aug '23Jul '24

Australia

Holy Basil is still the go-to place for customers, as their Comfort score remains high at 38%, consistent with last year's score.

Satisfaction Score

38%

Aspect Rank

405 of 740
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Holy Basil Venue Congestion

Aug '23Jul '24

Australia

Holy Basil remains a consumer favourite, maintaining a consistent 29% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

29%

Aspect Rank

234 of 686
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Holy Basil Dining Area

Aug '23Jul '24

Australia

Holy Basil is still the go-to place for customers, as their Dining Area score remains high at 75%, consistent with last year's score.

Satisfaction Score

75%

Aspect Rank

312 of 771
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Holy Basil Pricing

Holy Basil is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 46% last year to 23% this year.

Holy Basil Price

Aug '23Jul '24

Australia

Holy Basil is facing challenges in evolving its Price aspect, with a 22% decrease in customer satisfaction, dropping from 46% last year to 24% this year.

Satisfaction Score

24%
22pp

Aspect Rank

796 of 846
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Holy Basil Promotions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

538 of 626
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Holy Basil Service

Holy Basil has successfully improved guest experience, as their "Service" satisfaction score jumped from 65% last year to an 70% this year.

Holy Basil Billing and Payment

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

416 of 586
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Holy Basil Opening Hours

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

267 of 474
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Holy Basil Dining Options

Aug '23Jul '24

Australia

Holy Basil remains a consumer favourite, maintaining a consistent 86% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

601 of 846
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Holy Basil Waiting Time

Aug '23Jul '24

Australia

Holy Basil continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 51% to 54% this year.

Satisfaction Score

54%
3pp

Aspect Rank

499 of 842
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Holy Basil Order Processing

Aug '23Jul '24

Australia

Holy Basil is still the go-to place for customers, as their Order Processing score remains high at 43%, consistent with last year's score.

Satisfaction Score

43%

Aspect Rank

587 of 843
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Holy Basil Staff

Holy Basil is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Staff aspect satisfaction score, dropping from 68% to 61% this year.

Holy Basil Staff Competence

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

617 of 653
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Holy Basil Staff Friendliness

Aug '23Jul '24

Australia

Holy Basil has demonstrated resilience in the industry, with a 18% increase in customer satisfaction for Staff Friendliness rising from 71% to 89% this year.

Satisfaction Score

89%
18pp

Aspect Rank

529 of 846
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Holy Basil Staff Attentiveness

Aug '23Jul '24

Australia

Holy Basil remains a consumer favourite, maintaining a consistent 38% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

38%

Aspect Rank

679 of 800
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Holy Basil Staff Members

Aug '23Jul '24

Australia

Holy Basil is still the go-to place for customers, as their Staff Members score remains high at 57%, consistent with last year's score.

Satisfaction Score

57%

Aspect Rank

681 of 845
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