Higher Ground Overview

Higher Ground is struggling to meet customer expectations, with a 2% decrease in satisfaction in Portion Size aspect, falling from 72% last year to 70% this year.

Higher Ground is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 54% last year to 53% this year.

Higher Ground continues to evolve, with a 4% increase in customer satisfaction of Dishes, climbing from 70% last year to 74% this year.

Higher Ground is facing challenges in evolving its Drinks aspect, with a 8% decrease in customer satisfaction, dropping from 92% last year to 84% this year.

Higher Ground remains a consumer favourite, maintaining a consistent 50% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Higher Ground is losing some of its appeal, with a concerning 2% decrease in satisfaction for Venue Congestion dropping from 24% last year to 22% this year.

Higher Ground remains a consumer favourite, maintaining a consistent 77% satisfaction score in Dining Area aspect for both this year and last year.

Higher Ground continues to improve, with a notable increase in customer satisfaction for their Price aspect, rising from 19% to 25% this year.

Higher Ground is still the go-to place for customers, as their Billing and Payment score remains high at 33%, consistent with last year's score.

Higher Ground has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Waiting Time rising from 31% to 34% this year.

Higher Ground has shown an increase in Order Processing, with a jump from 46% last year to an impressive 63% this year.

Higher Ground remains a consumer favourite, maintaining a consistent 75% satisfaction score in Staff Competence aspect for both this year and last year.

Higher Ground is still the go-to place for customers, as their Staff Attentiveness score remains high at 56%, consistent with last year's score.