海底捞 Overview

海底捞 remains a consumer favourite, maintaining a consistent 67% satisfaction score in Portion Size aspect for both this year and last year.

海底捞 is losing some of its appeal, with a concerning 7% decrease in satisfaction for Food Quality dropping from 92% last year to 85% this year.

海底捞 is struggling to meet customer expectations, with a 8% decrease in satisfaction in Dishes aspect, falling from 93% last year to 85% this year.

海底捞 has shown an increase in Cleanliness and Hygiene, with a jump from 81% last year to an impressive 90% this year.

海底捞 is still the go-to place for customers, as their Venue Congestion score remains high at 22%, consistent with last year's score.

海底捞 is facing challenges in evolving its Price aspect, with a 2% decrease in customer satisfaction, dropping from 45% last year to 43% this year.

海底捞 continues to evolve, with a 22% increase in customer satisfaction of Waiting Time, climbing from 59% last year to 81% this year.

海底捞 is facing challenges in maintaining its customer experience, with a noticeable 14% decrease in their Staff Competence aspect satisfaction score, dropping from 100% to 86% this year.