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Reporting period: Aug '23Jul '24

Eighty Twenty Cafe Overview

<10 Places
Cafe

Brand Satisfaction

87%
8pp

Country Rank

Australia
635 of 1 594

Category Rank

Cafe
60 of 183

Rating Score

4.3

Sales Power

Sales Index

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Eighty Twenty Cafe Brand Profile

Aug '23Jul '24

Australia

Eighty Twenty Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Eighty Twenty Cafe has succeeded in its Food and Drinks aspect, with a 91% satisfaction score.

Food and Drinks
91%
6pp
Service
87%
15pp
Staff
83%
4pp
Place
76%
2pp
Pricing
45%
7pp
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Eighty Twenty Cafe Satisfaction Trend

Feb '24Jul '24

Australia

Eighty Twenty Cafe's brand satisfaction has increased compared to previous month and now stands at 98%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Eighty Twenty Cafe Food and Drinks

Eighty Twenty Cafe is one of the most promising brand to delight customers. Use Realytics to know more

Eighty Twenty Cafe Portion Size

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

55 of 175
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Eighty Twenty Cafe Food Quality

Aug '23Jul '24

Australia

Eighty Twenty Cafe has shown an increase in Food Quality, with a jump from 71% last year to an impressive 79% this year.

Satisfaction Score

79%
8pp

Aspect Rank

31 of 183
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Satisfaction Score

Aspect Rank

27 of 182
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Eighty Twenty Cafe Dishes

Aug '23Jul '24

Australia

Eighty Twenty Cafe continues to evolve, with a 12% increase in customer satisfaction of Dishes, climbing from 73% last year to 85% this year.

Satisfaction Score

85%
12pp

Aspect Rank

67 of 183
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Satisfaction Score

Aspect Rank

41 of 182
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Eighty Twenty Cafe Place

Eighty Twenty Cafe has successfully improved guest experience, as their "Place" satisfaction score jumped from 74% last year to an 76% this year.

Eighty Twenty Cafe Atmosphere and Décor

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

168 of 183
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Eighty Twenty Cafe Cleanliness and Hygiene

Aug '23Jul '24

Australia

Eighty Twenty Cafe remains a consumer favourite, maintaining a consistent 43% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

43%

Aspect Rank

121 of 171
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Eighty Twenty Cafe Options for different visitors

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

48 of 176
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Eighty Twenty Cafe Comfort

Aug '23Jul '24

Australia

Eighty Twenty Cafe is still the go-to place for customers, as their Comfort score remains high at 40%, consistent with last year's score.

Satisfaction Score

40%

Aspect Rank

91 of 168
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Eighty Twenty Cafe Venue Congestion

Aug '23Jul '24

Australia

Eighty Twenty Cafe remains a consumer favourite, maintaining a consistent 33% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

49 of 162
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Eighty Twenty Cafe Dining Area

Aug '23Jul '24

Australia

Eighty Twenty Cafe is still the go-to place for customers, as their Dining Area score remains high at 86%, consistent with last year's score.

Satisfaction Score

86%

Aspect Rank

59 of 180
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Eighty Twenty Cafe Work and study friendly

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

5 of 41
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Eighty Twenty Cafe Pricing

Eighty Twenty Cafe continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 38% to 45% this year.

Eighty Twenty Cafe Price

Aug '23Jul '24

Australia

Eighty Twenty Cafe has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Price rising from 40% to 45% this year.

Satisfaction Score

45%
5pp

Aspect Rank

104 of 183
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Eighty Twenty Cafe Service

Eighty Twenty Cafe has shown an increase in Service, with a jump from 72% last year to an impressive 87% this year.

Eighty Twenty Cafe Billing and Payment

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

87 of 124
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Eighty Twenty Cafe Opening Hours

Aug '23Jul '24

Australia

Eighty Twenty Cafe remains a consumer favourite, maintaining a consistent 67% satisfaction score in Opening Hours aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

23 of 115
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Satisfaction Score

Aspect Rank

88 of 183
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Eighty Twenty Cafe Waiting Time

Aug '23Jul '24

Australia

Eighty Twenty Cafe continues to evolve, with a 2% increase in customer satisfaction of Waiting Time, climbing from 58% last year to 60% this year.

Satisfaction Score

60%
2pp

Aspect Rank

67 of 182
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Eighty Twenty Cafe Order Processing

Aug '23Jul '24

Australia

Eighty Twenty Cafe is still the go-to place for customers, as their Order Processing score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

51 of 180
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Eighty Twenty Cafe Staff

Eighty Twenty Cafe is losing some of its appeal, with a concerning 4% decrease in satisfaction for Staff dropping from 87% last year to 83% this year.

Eighty Twenty Cafe Staff Competence

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

65 of 126
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Eighty Twenty Cafe Staff Friendliness

Aug '23Jul '24

Australia

Eighty Twenty Cafe is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff Friendliness aspect, falling from 100% last year to 89% this year.

Satisfaction Score

89%
11pp

Aspect Rank

100 of 183
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Eighty Twenty Cafe Staff Attentiveness

Aug '23Jul '24

Australia

Eighty Twenty Cafe remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

105 of 168
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Eighty Twenty Cafe Staff Avaliability

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

24 of 64
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Eighty Twenty Cafe Staff Members

Aug '23Jul '24

Australia

Eighty Twenty Cafe is still the go-to place for customers, as their Staff Members score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

67 of 183
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