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Reporting period: Aug '23Jul '24

Eatons Hill Hotel Overview

<10 Places
Bar and Pub

Brand Satisfaction

74%
5pp

Country Rank

Australia
1 371 of 1 594

Category Rank

Bar and Pub
398 of 456

Rating Score

3.3

Sales Power

Sales Index

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Eatons Hill Hotel Brand Profile

Aug '23Jul '24

Australia

Eatons Hill Hotel has a much lower satisfaction score for its Staff compared to its other aspects. However, Eatons Hill Hotel has succeeded in its Place aspect, with a 81% satisfaction score.

Place
81%
3pp
Food and Drinks
75%
5pp
Service
70%
11pp
Staff
70%
4pp
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Eatons Hill Hotel Satisfaction Trend

Feb '24Jul '24

Australia

Eatons Hill Hotel's brand satisfaction has increased compared to previous month and now stands at 75%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Eatons Hill Hotel Food and Drinks

Eatons Hill Hotel is losing some of its appeal, with a concerning 5% decrease in satisfaction for Food and Drinks dropping from 80% last year to 75% this year.

Eatons Hill Hotel Portion Size

Aug '23Jul '24

Australia

Eatons Hill Hotel remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

255 of 443
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Eatons Hill Hotel Food Quality

Aug '23Jul '24

Australia

Eatons Hill Hotel is struggling to meet customer expectations, with a 24% decrease in satisfaction in Food Quality aspect, falling from 57% last year to 33% this year.

Satisfaction Score

33%
24pp

Aspect Rank

421 of 456
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Eatons Hill Hotel Menu Selection

Aug '23Jul '24

Australia

Eatons Hill Hotel is still the go-to place for customers, as their Menu Selection score remains high at 88%, consistent with last year's score.

Satisfaction Score

88%

Aspect Rank

258 of 455
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Eatons Hill Hotel Dishes

Aug '23Jul '24

Australia

Eatons Hill Hotel is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 75% last year to 59% this year.

Satisfaction Score

59%
16pp

Aspect Rank

397 of 456
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Eatons Hill Hotel Drinks

Aug '23Jul '24

Australia

Eatons Hill Hotel remains a consumer favourite, maintaining a consistent 89% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

231 of 456
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Eatons Hill Hotel Place

Eatons Hill Hotel is facing challenges in evolving its Place aspect, with a 3% decrease in customer satisfaction, dropping from 84% last year to 81% this year.

Eatons Hill Hotel Atmosphere and Décor

Aug '23Jul '24

Australia

Eatons Hill Hotel is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

415 of 456
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Eatons Hill Hotel Cleanliness and Hygiene

Aug '23Jul '24

Australia

Eatons Hill Hotel is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

108 of 418
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Eatons Hill Hotel Restrooms

Aug '23Jul '24

Australia

Eatons Hill Hotel is still the go-to place for customers, as their Restrooms score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

88 of 291
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Eatons Hill Hotel Options for different visitors

Aug '23Jul '24

Australia

Use Realytics to know more about Eatons Hill Hotellink

Satisfaction Score

Aspect Rank

175 of 456
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Eatons Hill Hotel Child-Friendly Conditions

Aug '23Jul '24

Australia

Eatons Hill Hotel remains a consumer favourite, maintaining a consistent 80% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

267 of 387
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Eatons Hill Hotel Comfort

Aug '23Jul '24

Australia

Eatons Hill Hotel is still the go-to place for customers, as their Comfort score remains high at 56%, consistent with last year's score.

Satisfaction Score

56%

Aspect Rank

181 of 445
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Eatons Hill Hotel Venue Congestion

Aug '23Jul '24

Australia

Eatons Hill Hotel remains a consumer favourite, maintaining a consistent 50% satisfaction score in Venue Congestion aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

88 of 395
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Eatons Hill Hotel Dining Area

Aug '23Jul '24

Australia

Eatons Hill Hotel is still the go-to place for customers, as their Dining Area score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

218 of 437
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Eatons Hill Hotel Service

Eatons Hill Hotel is facing challenges in maintaining its customer experience, with a noticeable 11% decrease in their Service aspect satisfaction score, dropping from 81% to 70% this year.

Eatons Hill Hotel Billing and Payment

Aug '23Jul '24

Australia

Use Realytics to know more about Eatons Hill Hotellink

Satisfaction Score

Aspect Rank

202 of 289
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Eatons Hill Hotel Opening Hours

Aug '23Jul '24

Australia

Use Realytics to know more about Eatons Hill Hotellink

Satisfaction Score

Aspect Rank

125 of 223
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Eatons Hill Hotel Dining Options

Aug '23Jul '24

Australia

Eatons Hill Hotel is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

281 of 456
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Eatons Hill Hotel Waiting Time

Aug '23Jul '24

Australia

Eatons Hill Hotel remains a consumer favourite, maintaining a consistent 33% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

33%

Aspect Rank

353 of 456
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Eatons Hill Hotel Order Processing

Aug '23Jul '24

Australia

Eatons Hill Hotel is still the go-to place for customers, as their Order Processing score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

247 of 456
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Eatons Hill Hotel Staff

Eatons Hill Hotel is losing some of its appeal, with a concerning 4% decrease in satisfaction for Staff dropping from 74% last year to 70% this year.

Eatons Hill Hotel Staff Competence

Aug '23Jul '24

Australia

Eatons Hill Hotel remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

283 of 366
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Eatons Hill Hotel Staff Friendliness

Aug '23Jul '24

Australia

Eatons Hill Hotel is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff Friendliness aspect, falling from 80% last year to 69% this year.

Satisfaction Score

69%
11pp

Aspect Rank

414 of 456
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Eatons Hill Hotel Staff Avaliability

Aug '23Jul '24

Australia

Eatons Hill Hotel is still the go-to place for customers, as their Staff Avaliability score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

12 of 178
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Eatons Hill Hotel Staff Members

Aug '23Jul '24

Australia

Eatons Hill Hotel remains a consumer favourite, maintaining a consistent 84% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

84%

Aspect Rank

170 of 456
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