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Reporting period: Aug '23Jul '24

CJ's Crab Shack & Grill Overview

<10 Places
Bar and Pub

Brand Satisfaction

77%
2pp

Country Rank

Australia
1 278 of 1 594

Category Rank

Bar and Pub
363 of 456

Rating Score

3.7

Sales Power

Sales Index

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CJ's Crab Shack & Grill Brand Profile

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill has a much lower satisfaction score for its Pricing compared to its other aspects. However, CJ's Crab Shack & Grill has succeeded in its Place aspect, with a 86% satisfaction score.

Place
86%
Staff
86%
4pp
Service
76%
9pp
Food and Drinks
73%
3pp
Pricing
51%
17pp
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CJ's Crab Shack & Grill Satisfaction Trend

Feb '24Jul '24

Australia

CJ's Crab Shack & Grill's brand satisfaction has increased compared to previous month and now stands at 90%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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CJ's Crab Shack & Grill Food and Drinks

CJ's Crab Shack & Grill is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 76% last year to 73% this year.

CJ's Crab Shack & Grill Portion Size

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill remains a consumer favourite, maintaining a consistent 60% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

60%

Aspect Rank

349 of 443
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CJ's Crab Shack & Grill Food Quality

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is struggling to meet customer expectations, with a 13% decrease in satisfaction in Food Quality aspect, falling from 60% last year to 47% this year.

Satisfaction Score

47%
13pp

Aspect Rank

331 of 456
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CJ's Crab Shack & Grill Menu Selection

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is still the go-to place for customers, as their Menu Selection score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

354 of 455
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CJ's Crab Shack & Grill Dishes

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 73% last year to 67% this year.

Satisfaction Score

67%
6pp

Aspect Rank

318 of 456
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CJ's Crab Shack & Grill Drinks

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill remains a consumer favourite, maintaining a consistent 89% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

230 of 456
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CJ's Crab Shack & Grill Place

CJ's Crab Shack & Grill is still the go-to place for customers, as their Place score remains high at 86%, consistent with last year's score.

CJ's Crab Shack & Grill Atmosphere and Décor

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

404 of 456
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CJ's Crab Shack & Grill Cleanliness and Hygiene

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill remains a consumer favourite, maintaining a consistent 67% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

219 of 418
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CJ's Crab Shack & Grill Options for different visitors

Aug '23Jul '24

Australia

Use Realytics to know more about CJ's Crab Shack & Grilllink

Satisfaction Score

Aspect Rank

273 of 456
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CJ's Crab Shack & Grill Child-Friendly Conditions

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

268 of 387
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CJ's Crab Shack & Grill Comfort

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill remains a consumer favourite, maintaining a consistent 50% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

234 of 445
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CJ's Crab Shack & Grill Venue Congestion

Aug '23Jul '24

Australia

Use Realytics to know more about CJ's Crab Shack & Grilllink

Satisfaction Score

Aspect Rank

4 of 395
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CJ's Crab Shack & Grill Dining Area

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is still the go-to place for customers, as their Dining Area score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

324 of 437
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CJ's Crab Shack & Grill Pricing

CJ's Crab Shack & Grill has shown an increase in Pricing, with a jump from 34% last year to an impressive 51% this year.

CJ's Crab Shack & Grill Price

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill continues to evolve, with a 14% increase in customer satisfaction of Price, climbing from 35% last year to 49% this year.

Satisfaction Score

49%
14pp

Aspect Rank

290 of 456
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CJ's Crab Shack & Grill Promotions

Aug '23Jul '24

Australia

Use Realytics to know more about CJ's Crab Shack & Grilllink

Satisfaction Score

Aspect Rank

217 of 374
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CJ's Crab Shack & Grill Service

CJ's Crab Shack & Grill has successfully improved guest experience, as their "Service" satisfaction score jumped from 67% last year to an 76% this year.

CJ's Crab Shack & Grill Billing and Payment

Aug '23Jul '24

Australia

Use Realytics to know more about CJ's Crab Shack & Grilllink

Satisfaction Score

Aspect Rank

26 of 289
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CJ's Crab Shack & Grill Dining Options

Aug '23Jul '24

Australia

Use Realytics to know more about CJ's Crab Shack & Grilllink

Satisfaction Score

Aspect Rank

247 of 456
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CJ's Crab Shack & Grill Waiting Time

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill remains a consumer favourite, maintaining a consistent 30% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

30%

Aspect Rank

359 of 456
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CJ's Crab Shack & Grill Order Processing

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is still the go-to place for customers, as their Order Processing score remains high at 28%, consistent with last year's score.

Satisfaction Score

28%

Aspect Rank

402 of 456
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CJ's Crab Shack & Grill Staff

CJ's Crab Shack & Grill continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 82% to 86% this year.

CJ's Crab Shack & Grill Staff Competence

Aug '23Jul '24

Australia

Use Realytics to know more about CJ's Crab Shack & Grilllink

Satisfaction Score

Aspect Rank

25 of 366
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CJ's Crab Shack & Grill Staff Friendliness

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill remains a consumer favourite, maintaining a consistent 86% satisfaction score in Staff Friendliness aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

299 of 456
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CJ's Crab Shack & Grill Staff Attentiveness

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill is still the go-to place for customers, as their Staff Attentiveness score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

348 of 446
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CJ's Crab Shack & Grill Staff Members

Aug '23Jul '24

Australia

CJ's Crab Shack & Grill remains a consumer favourite, maintaining a consistent 89% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

89%

Aspect Rank

109 of 456
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