Castello's Brand Profile
Aug '23 — Jul '24
Australia
Castello's has a much lower satisfaction score for its Pricing compared to its other aspects. However, Castello's has succeeded in its Place aspect, with a 86% satisfaction score.
Castello's Satisfaction Trend
Feb '24 — Jul '24
Australia
Castello's's brand satisfaction has decreased compared to previous month and now stands at 69%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Castello's Food and Drinks
Castello's has shown an increase in Food and Drinks, with a jump from 67% last year to an impressive 68% this year.
Castello's Portion Size
Aug '23 — Jul '24
Australia
Castello's remains a consumer favourite, maintaining a consistent 88% satisfaction score in Portion Size aspect for both this year and last year.
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Aspect Rank
Castello's Food Quality
Aug '23 — Jul '24
Australia
Castello's is still the go-to place for customers, as their Food Quality score remains high at 40%, consistent with last year's score.
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Aspect Rank
Castello's Menu Selection
Aug '23 — Jul '24
Australia
Castello's remains a consumer favourite, maintaining a consistent 85% satisfaction score in Menu Selection aspect for both this year and last year.
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Aspect Rank
Castello's Dishes
Aug '23 — Jul '24
Australia
Castello's continues to evolve, with a 7% increase in customer satisfaction of Dishes, climbing from 53% last year to 60% this year.
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Aspect Rank
Castello's Drinks
Aug '23 — Jul '24
Australia
Castello's is still the go-to place for customers, as their Drinks score remains high at 64%, consistent with last year's score.
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Aspect Rank
Castello's Place
Castello's is losing some of its appeal, with a concerning 3% decrease in satisfaction for Place dropping from 89% last year to 86% this year.
Castello's Atmosphere and Décor
Aug '23 — Jul '24
Australia
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Aspect Rank
Castello's Cleanliness and Hygiene
Aug '23 — Jul '24
Australia
Castello's is struggling to meet customer expectations, with a 3% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 78% last year to 75% this year.
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Aspect Rank
Castello's Restrooms
Aug '23 — Jul '24
Australia
Castello's remains a consumer favourite, maintaining a consistent 33% satisfaction score in Restrooms aspect for both this year and last year.
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Castello's Options for different visitors
Aug '23 — Jul '24
Australia
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Castello's Child-Friendly Conditions
Aug '23 — Jul '24
Australia
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Castello's Comfort
Aug '23 — Jul '24
Australia
Castello's is losing its edge, with a noticeable decrease in guest satisfaction in Comfort aspect, down from 84% last year to 59% this year.
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Castello's Dining Area
Aug '23 — Jul '24
Australia
Castello's is still the go-to place for customers, as their Dining Area score remains high at 80%, consistent with last year's score.
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Aspect Rank
Castello's Pricing
Castello's is facing challenges in evolving its Pricing aspect, with a 2% decrease in customer satisfaction, dropping from 66% last year to 64% this year.
Castello's Price
Aug '23 — Jul '24
Australia
Castello's is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Price aspect satisfaction score, dropping from 66% to 63% this year.
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Aspect Rank
Castello's Promotions
Aug '23 — Jul '24
Australia
Castello's remains a consumer favourite, maintaining a consistent 71% satisfaction score in Promotions aspect for both this year and last year.
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Aspect Rank
Castello's Service
Castello's has successfully improved guest experience, as their "Service" satisfaction score jumped from 77% last year to an 79% this year.
Castello's Billing and Payment
Aug '23 — Jul '24
Australia
Castello's is still the go-to place for customers, as their Billing and Payment score remains high at 40%, consistent with last year's score.
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Aspect Rank
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Castello's Dining Options
Aug '23 — Jul '24
Australia
Castello's remains a consumer favourite, maintaining a consistent 89% satisfaction score in Dining Options aspect for both this year and last year.
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Aspect Rank
Castello's Waiting Time
Aug '23 — Jul '24
Australia
Castello's is still the go-to place for customers, as their Waiting Time score remains high at 74%, consistent with last year's score.
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Aspect Rank
Castello's Order Processing
Aug '23 — Jul '24
Australia
Castello's remains a consumer favourite, maintaining a consistent 42% satisfaction score in Order Processing aspect for both this year and last year.
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Aspect Rank
Castello's Staff
Castello's is losing some of its appeal, with a concerning 9% decrease in satisfaction for Staff dropping from 89% last year to 80% this year.
Castello's Staff Competence
Aug '23 — Jul '24
Australia
Castello's is still the go-to place for customers, as their Staff Competence score remains high at 67%, consistent with last year's score.
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Aspect Rank
Castello's Staff Friendliness
Aug '23 — Jul '24
Australia
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Castello's Staff Members
Aug '23 — Jul '24
Australia
Castello's is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff Members aspect, falling from 61% last year to 50% this year.
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Aspect Rank
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