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Reporting period: Aug '23Jul '24

Castaway Coffee Bar Overview

<10 Places
Cafe

Brand Satisfaction

81%
10pp

Country Rank

Australia
1 088 of 1 594

Category Rank

Cafe
121 of 183

Rating Score

3.9

Sales Power

Sales Index

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Castaway Coffee Bar Brand Profile

Aug '23Jul '24

Australia

Castaway Coffee Bar has a much lower satisfaction score for its Service compared to its other aspects. However, Castaway Coffee Bar has succeeded in its Location aspect, with a 100% satisfaction score.

Location
100%
Food and Drinks
82%
11pp
Staff
80%
12pp
Place
77%
11pp
Service
74%
12pp
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Castaway Coffee Bar Satisfaction Trend

Feb '24Jul '24

Australia

Castaway Coffee Bar's brand satisfaction has decreased compared to previous month and now stands at 86%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Castaway Coffee Bar Food and Drinks

Castaway Coffee Bar is losing some of its appeal, with a concerning 11% decrease in satisfaction for Food and Drinks dropping from 93% last year to 82% this year.

Castaway Coffee Bar Portion Size

Aug '23Jul '24

Australia

Castaway Coffee Bar remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

75%

Aspect Rank

114 of 175
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Castaway Coffee Bar Food Quality

Aug '23Jul '24

Australia

Castaway Coffee Bar is struggling to meet customer expectations, with a 27% decrease in satisfaction in Food Quality aspect, falling from 76% last year to 49% this year.

Satisfaction Score

49%
27pp

Aspect Rank

129 of 183
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Castaway Coffee Bar Menu Selection

Aug '23Jul '24

Australia

Castaway Coffee Bar is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

68 of 182
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Castaway Coffee Bar Dishes

Aug '23Jul '24

Australia

Castaway Coffee Bar is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 81% last year to 65% this year.

Satisfaction Score

65%
16pp

Aspect Rank

158 of 183
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Castaway Coffee Bar Drinks

Aug '23Jul '24

Australia

Castaway Coffee Bar is facing challenges in evolving its Drinks aspect, with a 5% decrease in customer satisfaction, dropping from 95% last year to 90% this year.

Satisfaction Score

90%
5pp

Aspect Rank

91 of 182
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Castaway Coffee Bar Location

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Castaway Coffee Bar Conveniently Situated

Aug '23Jul '24

Australia

Use Realytics to know more about Castaway Coffee Barlink

Satisfaction Score

Aspect Rank

91 of 146
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Castaway Coffee Bar Views and Surroundings

Aug '23Jul '24

Australia

Use Realytics to know more about Castaway Coffee Barlink

Satisfaction Score

Aspect Rank

43 of 135
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Castaway Coffee Bar Place

Castaway Coffee Bar is facing challenges in maintaining its customer experience, with a noticeable 11% decrease in their Place aspect satisfaction score, dropping from 88% to 77% this year.

Castaway Coffee Bar Atmosphere and Décor

Aug '23Jul '24

Australia

Castaway Coffee Bar is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

78 of 183
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Castaway Coffee Bar Cleanliness and Hygiene

Aug '23Jul '24

Australia

Castaway Coffee Bar is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

143 of 171
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Castaway Coffee Bar Restrooms

Aug '23Jul '24

Australia

Use Realytics to know more about Castaway Coffee Barlink

Satisfaction Score

Aspect Rank

62 of 111
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Castaway Coffee Bar Options for different visitors

Aug '23Jul '24

Australia

Castaway Coffee Bar remains a consumer favourite, maintaining a consistent 50% satisfaction score in Options for different visitors aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

161 of 176
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Castaway Coffee Bar Child-Friendly Conditions

Aug '23Jul '24

Australia

Castaway Coffee Bar is still the go-to place for customers, as their Child-Friendly Conditions score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

114 of 149
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Castaway Coffee Bar Comfort

Aug '23Jul '24

Australia

Castaway Coffee Bar remains a consumer favourite, maintaining a consistent 20% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

20%

Aspect Rank

123 of 168
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Castaway Coffee Bar Venue Congestion

Aug '23Jul '24

Australia

Castaway Coffee Bar is still the go-to place for customers, as their Venue Congestion score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

25 of 162
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Castaway Coffee Bar Dining Area

Aug '23Jul '24

Australia

Castaway Coffee Bar remains a consumer favourite, maintaining a consistent 90% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

90%

Aspect Rank

47 of 180
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Castaway Coffee Bar Service

Castaway Coffee Bar is losing some of its appeal, with a concerning 12% decrease in satisfaction for Service dropping from 86% last year to 74% this year.

Castaway Coffee Bar Billing and Payment

Aug '23Jul '24

Australia

Castaway Coffee Bar is still the go-to place for customers, as their Billing and Payment score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

25 of 124
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Castaway Coffee Bar Opening Hours

Aug '23Jul '24

Australia

Use Realytics to know more about Castaway Coffee Barlink

Satisfaction Score

Aspect Rank

17 of 115
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Castaway Coffee Bar Dining Options

Aug '23Jul '24

Australia

Castaway Coffee Bar is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dining Options aspect, falling from 92% last year to 87% this year.

Satisfaction Score

87%
5pp

Aspect Rank

124 of 183
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Castaway Coffee Bar Waiting Time

Aug '23Jul '24

Australia

Castaway Coffee Bar remains a consumer favourite, maintaining a consistent 32% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

32%

Aspect Rank

159 of 182
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Castaway Coffee Bar Order Processing

Aug '23Jul '24

Australia

Castaway Coffee Bar is still the go-to place for customers, as their Order Processing score remains high at 20%, consistent with last year's score.

Satisfaction Score

20%

Aspect Rank

160 of 180
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Castaway Coffee Bar Staff

Castaway Coffee Bar is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 92% last year to 80% this year.

Castaway Coffee Bar Staff Friendliness

Aug '23Jul '24

Australia

Castaway Coffee Bar is facing challenges in evolving its Staff Friendliness aspect, with a 12% decrease in customer satisfaction, dropping from 96% last year to 84% this year.

Satisfaction Score

84%
12pp

Aspect Rank

136 of 183
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Castaway Coffee Bar Staff Attentiveness

Aug '23Jul '24

Australia

Castaway Coffee Bar remains a consumer favourite, maintaining a consistent 38% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

38%

Aspect Rank

122 of 168
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Castaway Coffee Bar Staff Members

Aug '23Jul '24

Australia

Castaway Coffee Bar is facing challenges in maintaining its customer experience, with a noticeable 13% decrease in their Staff Members aspect satisfaction score, dropping from 93% to 80% this year.

Satisfaction Score

80%
13pp

Aspect Rank

75 of 183
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