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Reporting period: Aug '23Jul '24

Burgertory Overview

10-100 Places
Restaurant

Brand Satisfaction

87%
4pp

Country Rank

Australia
12 of 123

Category Rank

Restaurant
12 of 74

Rating Score

4.3

Sales Power

Sales Index

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Burgertory Brand Profile

Aug '23Jul '24

Australia

Burgertory has a much lower satisfaction score for its Pricing compared to its other aspects. However, Burgertory has succeeded in its Location aspect, with a 90% satisfaction score.

Location
90%
Food and Drinks
87%
5pp
Staff
87%
2pp
Place
85%
13pp
Service
85%
1pp
Pricing
61%
21pp
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Burgertory Satisfaction Trend

Feb '24Jul '24

Australia

Burgertory's brand satisfaction has increased compared to previous month and now stands at 92%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Burgertory Food and Drinks

Burgertory has shown an increase in Food and Drinks, with a jump from 82% last year to an impressive 87% this year.

Burgertory Portion Size

Aug '23Jul '24

Australia

Burgertory is losing some of its appeal, with a concerning 16% decrease in satisfaction for Portion Size dropping from 84% last year to 68% this year.

Satisfaction Score

68%
16pp

Aspect Rank

41 of 74
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Burgertory Food Quality

Aug '23Jul '24

Australia

Burgertory continues to evolve, with a 12% increase in customer satisfaction of Food Quality, climbing from 56% last year to 68% this year.

Satisfaction Score

68%
12pp

Aspect Rank

11 of 74
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Satisfaction Score

Aspect Rank

18 of 74
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Burgertory Dishes

Aug '23Jul '24

Australia

Burgertory has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 80% last year to an 87% this year.

Satisfaction Score

87%
7pp

Aspect Rank

11 of 74
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Satisfaction Score

Aspect Rank

24 of 70
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Burgertory Location

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Burgertory Parking

Aug '23Jul '24

Australia

Burgertory is struggling to meet customer expectations, with a 1% decrease in satisfaction in Parking aspect, falling from 90% last year to 89% this year.

Satisfaction Score

89%
1pp

Aspect Rank

35 of 66
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Burgertory Conveniently Situated

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

12 of 63
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Burgertory Views and Surroundings

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

1 of 50
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Burgertory Ease to Find

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

6 of 46
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Burgertory Transport Accessibility

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

11 of 23
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Burgertory Place

Burgertory continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 72% to 85% this year.

Satisfaction Score

Aspect Rank

26 of 74
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Burgertory Cleanliness and Hygiene

Aug '23Jul '24

Australia

Burgertory has demonstrated resilience in the industry, with a 19% increase in customer satisfaction for Cleanliness and Hygiene rising from 58% to 77% this year.

Satisfaction Score

77%
19pp

Aspect Rank

23 of 74
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Burgertory Options for different visitors

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

13 of 73
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Burgertory Child-Friendly Conditions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

3 of 69
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Burgertory Comfort

Aug '23Jul '24

Australia

Burgertory remains a consumer favourite, maintaining a consistent 35% satisfaction score in Comfort aspect for both this year and last year.

Satisfaction Score

35%

Aspect Rank

43 of 69
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Burgertory Venue Congestion

Aug '23Jul '24

Australia

Burgertory is still the go-to place for customers, as their Venue Congestion score remains high at 33%, consistent with last year's score.

Satisfaction Score

33%

Aspect Rank

22 of 64
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Burgertory Dining Area

Aug '23Jul '24

Australia

Burgertory remains a consumer favourite, maintaining a consistent 71% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

71%

Aspect Rank

20 of 66
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Burgertory Pricing

Burgertory has shown an increase in Pricing, with a jump from 40% last year to an impressive 61% this year.

Burgertory Price

Aug '23Jul '24

Australia

Burgertory continues to evolve, with a 22% increase in customer satisfaction of Price, climbing from 38% last year to 60% this year.

Satisfaction Score

60%
22pp

Aspect Rank

37 of 74
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Burgertory Promotions

Aug '23Jul '24

Australia

Burgertory is still the go-to place for customers, as their Promotions score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

31 of 65
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Burgertory Service

Burgertory is losing its edge, with a noticeable decrease in guest satisfaction in Service aspect, down from 86% last year to 85% this year.

Burgertory Billing and Payment

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

45 of 68
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Burgertory Opening Hours

Aug '23Jul '24

Australia

Burgertory remains a consumer favourite, maintaining a consistent 40% satisfaction score in Opening Hours aspect for both this year and last year.

Satisfaction Score

40%

Aspect Rank

13 of 68
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Burgertory Dining Options

Aug '23Jul '24

Australia

Burgertory has successfully improved guest experience, as their "Dining Options" satisfaction score jumped from 76% last year to an 87% this year.

Satisfaction Score

87%
11pp

Aspect Rank

21 of 74
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Burgertory Online Facilities

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

43 of 56
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Burgertory Waiting Time

Aug '23Jul '24

Australia

Burgertory continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 52% to 69% this year.

Satisfaction Score

69%
17pp

Aspect Rank

25 of 74
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Burgertory Order Processing

Aug '23Jul '24

Australia

Burgertory is facing challenges in evolving its Order Processing aspect, with a 25% decrease in customer satisfaction, dropping from 49% last year to 24% this year.

Satisfaction Score

24%
25pp

Aspect Rank

60 of 74
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Burgertory Staff

Burgertory is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Staff aspect satisfaction score, dropping from 89% to 87% this year.

Burgertory Staff Competence

Aug '23Jul '24

Australia

Burgertory is still the go-to place for customers, as their Staff Competence score remains high at 80%, consistent with last year's score.

Satisfaction Score

80%

Aspect Rank

18 of 67
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Burgertory Staff Friendliness

Aug '23Jul '24

Australia

Burgertory is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

21 of 74
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Burgertory Staff Attentiveness

Aug '23Jul '24

Australia

Burgertory remains a consumer favourite, maintaining a consistent 67% satisfaction score in Staff Attentiveness aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

16 of 72
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Burgertory Staff Avaliability

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

36 of 51
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Burgertory Staff Members

Aug '23Jul '24

Australia

Burgertory is losing some of its appeal, with a concerning 13% decrease in satisfaction for Staff Members dropping from 91% last year to 78% this year.

Satisfaction Score

78%
13pp

Aspect Rank

24 of 74
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