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Reporting period: Aug '23Jul '24

Ballaboosta Overview

<10 Places
Coffee Shop

Brand Satisfaction

81%
4pp

Country Rank

Australia
1 082 of 1 594

Category Rank

Coffee Shop
21 of 30

Rating Score

4.1

Sales Power

Sales Index

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Ballaboosta Brand Profile

Aug '23Jul '24

Australia

Ballaboosta has a much lower satisfaction score for its Service compared to its other aspects. However, Ballaboosta has succeeded in its Food and Drinks aspect, with a 87% satisfaction score.

Food and Drinks
87%
2pp
Place
79%
4pp
Staff
72%
21pp
Service
66%
6pp
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Ballaboosta Satisfaction Trend

Feb '24Jul '24

Australia

Ballaboosta's brand satisfaction has decreased compared to previous month and now stands at 70%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Ballaboosta Food and Drinks

Ballaboosta is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 89% last year to 87% this year.

Ballaboosta Portion Size

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

10 of 28
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Ballaboosta Food Quality

Aug '23Jul '24

Australia

Ballaboosta has shown an increase in Food Quality, with a jump from 70% last year to an impressive 75% this year.

Satisfaction Score

75%
5pp

Aspect Rank

9 of 30
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Ballaboosta Menu Selection

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

15 of 30
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Ballaboosta Dishes

Aug '23Jul '24

Australia

Ballaboosta is struggling to meet customer expectations, with a 7% decrease in satisfaction in Dishes aspect, falling from 88% last year to 81% this year.

Satisfaction Score

81%
7pp

Aspect Rank

22 of 30
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Satisfaction Score

Aspect Rank

11 of 30
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Ballaboosta Cuisines

Aug '23Jul '24

Australia

Ballaboosta remains a consumer favourite, maintaining a consistent 67% satisfaction score in Cuisines aspect for both this year and last year.

Satisfaction Score

67%

Aspect Rank

11 of 15
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Ballaboosta Place

Ballaboosta is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 83% last year to 79% this year.

Ballaboosta Atmosphere and Décor

Aug '23Jul '24

Australia

Ballaboosta is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

16 of 30
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Ballaboosta Cleanliness and Hygiene

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

8 of 29
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Ballaboosta Options for different visitors

Aug '23Jul '24

Australia

Ballaboosta is still the go-to place for customers, as their Options for different visitors score remains high at 67%, consistent with last year's score.

Satisfaction Score

67%

Aspect Rank

21 of 27
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Ballaboosta Child-Friendly Conditions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

12 of 27
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Ballaboosta Comfort

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

15 of 24
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Ballaboosta Venue Congestion

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

22 of 24
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Ballaboosta Dining Area

Aug '23Jul '24

Australia

Ballaboosta remains a consumer favourite, maintaining a consistent 25% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

25%

Aspect Rank

23 of 29
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Ballaboosta Service

Ballaboosta is facing challenges in evolving its Service aspect, with a 6% decrease in customer satisfaction, dropping from 72% last year to 66% this year.

Ballaboosta Billing and Payment

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

10 of 21
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Ballaboosta Opening Hours

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

16 of 25
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Ballaboosta Dining Options

Aug '23Jul '24

Australia

Ballaboosta is still the go-to place for customers, as their Dining Options score remains high at 84%, consistent with last year's score.

Satisfaction Score

84%

Aspect Rank

22 of 30
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Ballaboosta Waiting Time

Aug '23Jul '24

Australia

Ballaboosta remains a consumer favourite, maintaining a consistent 31% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

31%

Aspect Rank

29 of 30
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Ballaboosta Order Processing

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

29 of 30
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Ballaboosta Staff

Ballaboosta is facing challenges in maintaining its customer experience, with a noticeable 21% decrease in their Staff aspect satisfaction score, dropping from 93% to 72% this year.

Ballaboosta Staff Competence

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

17 of 20
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Ballaboosta Staff Friendliness

Aug '23Jul '24

Australia

Ballaboosta is losing some of its appeal, with a concerning 11% decrease in satisfaction for Staff Friendliness dropping from 100% last year to 89% this year.

Satisfaction Score

89%
11pp

Aspect Rank

17 of 30
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Ballaboosta Staff Attentiveness

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

19 of 24
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Ballaboosta Staff Members

Aug '23Jul '24

Australia

Ballaboosta is still the go-to place for customers, as their Staff Members score remains high at 55%, consistent with last year's score.

Satisfaction Score

55%

Aspect Rank

21 of 30
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