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Reporting period: Aug '23Jul '24

Baia The Italian Overview

<10 Places
Bar and Pub

Brand Satisfaction

84%
3pp

Country Rank

Australia
904 of 1 594

Category Rank

Bar and Pub
242 of 456

Rating Score

4.1

Sales Power

Sales Index

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Baia The Italian Brand Profile

Aug '23Jul '24

Australia

Baia The Italian has a much lower satisfaction score for its Pricing compared to its other aspects. However, Baia The Italian has succeeded in its Staff aspect, with a 87% satisfaction score.

Staff
87%
8pp
Place
85%
1pp
Food and Drinks
84%
2pp
Service
81%
7pp
Pricing
52%
17pp
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Baia The Italian Satisfaction Trend

Feb '24Jul '24

Australia

Baia The Italian's brand satisfaction has increased compared to previous month and now stands at 86%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Baia The Italian Food and Drinks

Baia The Italian has shown an increase in Food and Drinks, with a jump from 82% last year to an impressive 84% this year.

Baia The Italian Portion Size

Aug '23Jul '24

Australia

Baia The Italian remains a consumer favourite, maintaining a consistent 50% satisfaction score in Portion Size aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

372 of 443
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Baia The Italian Food Quality

Aug '23Jul '24

Australia

Baia The Italian is still the go-to place for customers, as their Food Quality score remains high at 56%, consistent with last year's score.

Satisfaction Score

56%

Aspect Rank

280 of 456
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Baia The Italian Menu Selection

Aug '23Jul '24

Australia

Baia The Italian remains a consumer favourite, maintaining a consistent 82% satisfaction score in Menu Selection aspect for both this year and last year.

Satisfaction Score

82%

Aspect Rank

332 of 455
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Baia The Italian Dishes

Aug '23Jul '24

Australia

Baia The Italian is still the go-to place for customers, as their Dishes score remains high at 81%, consistent with last year's score.

Satisfaction Score

81%

Aspect Rank

150 of 456
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Baia The Italian Drinks

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

205 of 456
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Baia The Italian Cuisines

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

2 of 182
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Baia The Italian Place

Baia The Italian continues to evolve, with a 1% increase in customer satisfaction of Place, climbing from 84% last year to 85% this year.

Satisfaction Score

Aspect Rank

90 of 456
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Baia The Italian Cleanliness and Hygiene

Aug '23Jul '24

Australia

Baia The Italian remains a consumer favourite, maintaining a consistent 43% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

Satisfaction Score

43%

Aspect Rank

305 of 418
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Baia The Italian Restrooms

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

146 of 291
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Baia The Italian Options for different visitors

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

91 of 456
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Baia The Italian Child-Friendly Conditions

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

327 of 387
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Baia The Italian Comfort

Aug '23Jul '24

Australia

Baia The Italian is still the go-to place for customers, as their Comfort score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

186 of 445
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Baia The Italian Venue Congestion

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

291 of 395
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Baia The Italian Pricing

Baia The Italian is losing some of its appeal, with a concerning 17% decrease in satisfaction for Pricing dropping from 69% last year to 52% this year.

Baia The Italian Price

Aug '23Jul '24

Australia

Baia The Italian is struggling to meet customer expectations, with a 15% decrease in satisfaction in Price aspect, falling from 55% last year to 40% this year.

Satisfaction Score

40%
15pp

Aspect Rank

344 of 456
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Baia The Italian Promotions

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

166 of 374
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Baia The Italian Service

Baia The Italian has successfully improved guest experience, as their "Service" satisfaction score jumped from 74% last year to an 81% this year.

Baia The Italian Billing and Payment

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

177 of 289
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Baia The Italian Dining Options

Aug '23Jul '24

Australia

Use Realytics to know more about Baia The Italianlink

Satisfaction Score

Aspect Rank

110 of 456
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Baia The Italian Waiting Time

Aug '23Jul '24

Australia

Baia The Italian remains a consumer favourite, maintaining a consistent 44% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

44%

Aspect Rank

282 of 456
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Baia The Italian Order Processing

Aug '23Jul '24

Australia

Baia The Italian is still the go-to place for customers, as their Order Processing score remains high at 22%, consistent with last year's score.

Satisfaction Score

22%

Aspect Rank

413 of 456
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Baia The Italian Staff

Baia The Italian continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 79% to 87% this year.

Baia The Italian Staff Competence

Aug '23Jul '24

Australia

Baia The Italian remains a consumer favourite, maintaining a consistent 50% satisfaction score in Staff Competence aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

276 of 366
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Baia The Italian Staff Friendliness

Aug '23Jul '24

Australia

Baia The Italian is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 90% last year to 80% this year.

Satisfaction Score

80%
10pp

Aspect Rank

359 of 456
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Baia The Italian Staff Attentiveness

Aug '23Jul '24

Australia

Baia The Italian is still the go-to place for customers, as their Staff Attentiveness score remains high at 60%, consistent with last year's score.

Satisfaction Score

60%

Aspect Rank

293 of 446
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Baia The Italian Staff Members

Aug '23Jul '24

Australia

Baia The Italian has demonstrated resilience in the industry, with a 21% increase in customer satisfaction for Staff Members rising from 68% to 89% this year.

Satisfaction Score

89%
21pp

Aspect Rank

111 of 456
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