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Reporting period: Aug '23Jul '24

3 Black Bears Pizza Overview

<10 Places
Fast Food Restaurant

Brand Satisfaction

80%
6pp

Country Rank

Australia
1 099 of 1 594

Category Rank

Fast Food Restaurant
24 of 38

Rating Score

4.1

Sales Power

Sales Index

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3 Black Bears Pizza Brand Profile

Aug '23Jul '24

Australia

3 Black Bears Pizza has a much lower satisfaction score for its Service compared to its other aspects. However, 3 Black Bears Pizza has succeeded in its Food and Drinks aspect, with a 85% satisfaction score.

Food and Drinks
85%
7pp
Pricing
84%
2pp
Staff
82%
6pp
Service
63%
10pp
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3 Black Bears Pizza Satisfaction Trend

Feb '24Jul '24

Australia

3 Black Bears Pizza's brand satisfaction has increased compared to previous month and now stands at 83%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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3 Black Bears Pizza Food and Drinks

3 Black Bears Pizza is losing some of its appeal, with a concerning 7% decrease in satisfaction for Food and Drinks dropping from 92% last year to 85% this year.

3 Black Bears Pizza Portion Size

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

16 of 36
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3 Black Bears Pizza Food Quality

Aug '23Jul '24

Australia

3 Black Bears Pizza is struggling to meet customer expectations, with a 25% decrease in satisfaction in Food Quality aspect, falling from 85% last year to 60% this year.

Satisfaction Score

60%
25pp

Aspect Rank

22 of 38
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3 Black Bears Pizza Menu Selection

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

18 of 38
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3 Black Bears Pizza Dishes

Aug '23Jul '24

Australia

3 Black Bears Pizza is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 92% last year to 86% this year.

Satisfaction Score

86%
6pp

Aspect Rank

18 of 38
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3 Black Bears Pizza Pricing

3 Black Bears Pizza has shown an increase in Pricing, with a jump from 82% last year to an impressive 84% this year.

3 Black Bears Pizza Price

Aug '23Jul '24

Australia

3 Black Bears Pizza remains a consumer favourite, maintaining a consistent 84% satisfaction score in Price aspect for both this year and last year.

Satisfaction Score

84%

Aspect Rank

12 of 38
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3 Black Bears Pizza Promotions

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

1 of 20
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3 Black Bears Pizza Service

3 Black Bears Pizza is facing challenges in evolving its Service aspect, with a 10% decrease in customer satisfaction, dropping from 73% last year to 63% this year.

3 Black Bears Pizza Opening Hours

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

8 of 23
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3 Black Bears Pizza Dining Options

Aug '23Jul '24

Australia

3 Black Bears Pizza is still the go-to place for customers, as their Dining Options score remains high at 50%, consistent with last year's score.

Satisfaction Score

50%

Aspect Rank

35 of 38
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3 Black Bears Pizza Online Facilities

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

3 of 17
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3 Black Bears Pizza Waiting Time

Aug '23Jul '24

Australia

3 Black Bears Pizza remains a consumer favourite, maintaining a consistent 50% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

50%

Aspect Rank

25 of 38
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3 Black Bears Pizza Order Processing

Aug '23Jul '24

Australia

3 Black Bears Pizza is still the go-to place for customers, as their Order Processing score remains high at 44%, consistent with last year's score.

Satisfaction Score

44%

Aspect Rank

27 of 38
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3 Black Bears Pizza Staff

3 Black Bears Pizza is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Staff aspect satisfaction score, dropping from 88% to 82% this year.

Satisfaction Score

Aspect Rank

8 of 38
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3 Black Bears Pizza Staff Attentiveness

Aug '23Jul '24

Australia

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Satisfaction Score

Aspect Rank

22 of 26
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3 Black Bears Pizza Staff Members

Aug '23Jul '24

Australia

3 Black Bears Pizza remains a consumer favourite, maintaining a consistent 57% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

57%

Aspect Rank

28 of 38
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