Starbucks Overview

Starbucks remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.

Starbucks is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 31% last year to 28% this year.

Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 78% last year to 68% this year.

Starbucks is facing challenges in evolving its Drinks aspect, with a 6% decrease in customer satisfaction, dropping from 78% last year to 72% this year.

Starbucks is still the go-to place for customers, as their Atmosphere and Décor score remains high at 88%, consistent with last year's score.

Starbucks is losing some of its appeal, with a concerning 5% decrease in satisfaction for Cleanliness and Hygiene dropping from 42% last year to 37% this year.

Starbucks remains a consumer favourite, maintaining a consistent 50% satisfaction score in Comfort aspect for both this year and last year.

Starbucks has successfully improved guest experience, as their "Dining Area" satisfaction score jumped from 57% last year to an 70% this year.

Starbucks is still the go-to place for customers, as their Work and study friendly score remains high at 67%, consistent with last year's score.

Starbucks has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Price rising from 18% to 26% this year.

Starbucks remains a consumer favourite, maintaining a consistent 29% satisfaction score in Opening Hours aspect for both this year and last year.

Starbucks is still the go-to place for customers, as their Dining Options score remains high at 71%, consistent with last year's score.

Starbucks has shown an increase in Waiting Time, with a jump from 44% last year to an impressive 48% this year.

Starbucks remains a consumer favourite, maintaining a consistent 30% satisfaction score in Order Processing aspect for both this year and last year.

Starbucks is still the go-to place for customers, as their Staff Competence score remains high at 33%, consistent with last year's score.

Starbucks is facing challenges in evolving its Staff Friendliness aspect, with a 7% decrease in customer satisfaction, dropping from 56% last year to 49% this year.

Starbucks is still the go-to place for customers, as their Staff Avaliability score remains high at 25%, consistent with last year's score.

Starbucks remains a consumer favourite, maintaining a consistent 47% satisfaction score in Staff Members aspect for both this year and last year.