Starbucks Brand Profile
Aug '23 — Jul '24
Austria
Starbucks has a much lower satisfaction score for its Pricing compared to its other aspects. However, Starbucks has succeeded in its Location aspect, with a 93% satisfaction score.
Starbucks Satisfaction Trend
Feb '24 — Jul '24
Austria
Starbucks's brand satisfaction has increased compared to previous month and now stands at 63%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Starbucks Food and Drinks
Starbucks is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food and Drinks dropping from 72% last year to 69% this year.
Starbucks Portion Size
Aug '23 — Jul '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 75% satisfaction score in Portion Size aspect for both this year and last year.
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Aspect Rank
Starbucks Food Quality
Aug '23 — Jul '24
Austria
Starbucks is struggling to meet customer expectations, with a 3% decrease in satisfaction in Food Quality aspect, falling from 31% last year to 28% this year.
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Aspect Rank
Starbucks Menu Selection
Aug '23 — Jul '24
Austria
Starbucks has shown an increase in Menu Selection, with a jump from 67% last year to an impressive 68% this year.
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Aspect Rank
Starbucks Dishes
Aug '23 — Jul '24
Austria
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 78% last year to 68% this year.
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Starbucks Drinks
Aug '23 — Jul '24
Austria
Starbucks is facing challenges in evolving its Drinks aspect, with a 6% decrease in customer satisfaction, dropping from 78% last year to 72% this year.
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Aspect Rank
Starbucks Location
Starbucks is struggling to meet customer expectations. Use Realytics to know why
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Aspect Rank
Starbucks Views and Surroundings
Aug '23 — Jul '24
Austria
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Starbucks Place
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Place aspect satisfaction score, dropping from 51% to 49% this year.
Starbucks Atmosphere and Décor
Aug '23 — Jul '24
Austria
Starbucks is still the go-to place for customers, as their Atmosphere and Décor score remains high at 88%, consistent with last year's score.
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Aspect Rank
Starbucks Cleanliness and Hygiene
Aug '23 — Jul '24
Austria
Starbucks is losing some of its appeal, with a concerning 5% decrease in satisfaction for Cleanliness and Hygiene dropping from 42% last year to 37% this year.
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Aspect Rank
Starbucks Restrooms
Aug '23 — Jul '24
Austria
Starbucks continues to evolve, with a 2% increase in customer satisfaction of Restrooms, climbing from 19% last year to 21% this year.
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Starbucks Child-Friendly Conditions
Aug '23 — Jul '24
Austria
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Starbucks Comfort
Aug '23 — Jul '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 50% satisfaction score in Comfort aspect for both this year and last year.
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Aspect Rank
Starbucks Venue Congestion
Aug '23 — Jul '24
Austria
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Starbucks Dining Area
Aug '23 — Jul '24
Austria
Starbucks has successfully improved guest experience, as their "Dining Area" satisfaction score jumped from 57% last year to an 70% this year.
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Starbucks Work and study friendly
Aug '23 — Jul '24
Austria
Starbucks is still the go-to place for customers, as their Work and study friendly score remains high at 67%, consistent with last year's score.
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Aspect Rank
Starbucks Pricing
Starbucks continues to improve, with a notable increase in customer satisfaction for their Pricing aspect, rising from 20% to 29% this year.
Starbucks Price
Aug '23 — Jul '24
Austria
Starbucks has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Price rising from 18% to 26% this year.
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Starbucks Service
Starbucks is struggling to meet customer expectations, with a 1% decrease in satisfaction in Service aspect, falling from 54% last year to 53% this year.
Starbucks Opening Hours
Aug '23 — Jul '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 29% satisfaction score in Opening Hours aspect for both this year and last year.
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Aspect Rank
Starbucks Dining Options
Aug '23 — Jul '24
Austria
Starbucks is still the go-to place for customers, as their Dining Options score remains high at 71%, consistent with last year's score.
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Starbucks Waiting Time
Aug '23 — Jul '24
Austria
Starbucks has shown an increase in Waiting Time, with a jump from 44% last year to an impressive 48% this year.
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Aspect Rank
Starbucks Order Processing
Aug '23 — Jul '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 30% satisfaction score in Order Processing aspect for both this year and last year.
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Aspect Rank
Starbucks Staff
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 58% last year to 51% this year.
Starbucks Staff Competence
Aug '23 — Jul '24
Austria
Starbucks is still the go-to place for customers, as their Staff Competence score remains high at 33%, consistent with last year's score.
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Aspect Rank
Starbucks Staff Friendliness
Aug '23 — Jul '24
Austria
Starbucks is facing challenges in evolving its Staff Friendliness aspect, with a 7% decrease in customer satisfaction, dropping from 56% last year to 49% this year.
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Aspect Rank
Starbucks Staff Attentiveness
Aug '23 — Jul '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 35% satisfaction score in Staff Attentiveness aspect for both this year and last year.
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Aspect Rank
Starbucks Staff Avaliability
Aug '23 — Jul '24
Austria
Starbucks is still the go-to place for customers, as their Staff Avaliability score remains high at 25%, consistent with last year's score.
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Aspect Rank
Starbucks Staff Members
Aug '23 — Jul '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 47% satisfaction score in Staff Members aspect for both this year and last year.
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Aspect Rank