Starbucks Brand Profile
Jul '23 — Jun '24
Austria
Starbucks has a much lower satisfaction score for its Pricing compared to its other aspects. However, Starbucks has succeeded in its Food and Drinks aspect, with a 69% satisfaction score.
Starbucks Satisfaction Trend
Jan '24 — Jun '24
Austria
Starbucks's brand satisfaction has decreased compared to previous month and now stands at 51%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Starbucks Food and Drinks
Starbucks is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 73% last year to 69% this year.
Starbucks Food Quality
Jul '23 — Jun '24
Austria
Starbucks is struggling to meet customer expectations, with a 1% decrease in satisfaction in Food Quality aspect, falling from 29% last year to 28% this year.
Satisfaction Score
Aspect Rank
Starbucks Dishes
Jul '23 — Jun '24
Austria
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 79% last year to 71% this year.
Satisfaction Score
Aspect Rank
Starbucks Drinks
Jul '23 — Jun '24
Austria
Starbucks is facing challenges in evolving its Drinks aspect, with a 5% decrease in customer satisfaction, dropping from 78% last year to 73% this year.
Satisfaction Score
Aspect Rank
Starbucks Place
Starbucks is facing challenges in maintaining its customer experience, with a noticeable 2% decrease in their Place aspect satisfaction score, dropping from 50% to 48% this year.
Starbucks Atmosphere and Décor
Jul '23 — Jun '24
Austria
Starbucks has shown an increase in Atmosphere and Décor, with a jump from 87% last year to an impressive 89% this year.
Satisfaction Score
Aspect Rank
Starbucks Cleanliness and Hygiene
Jul '23 — Jun '24
Austria
Starbucks is losing some of its appeal, with a concerning 4% decrease in satisfaction for Cleanliness and Hygiene dropping from 41% last year to 37% this year.
Satisfaction Score
Aspect Rank
Starbucks Restrooms
Jul '23 — Jun '24
Austria
Satisfaction Score
Aspect Rank
Starbucks Venue Congestion
Jul '23 — Jun '24
Austria
Satisfaction Score
Aspect Rank
Starbucks Dining Area
Jul '23 — Jun '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 67% satisfaction score in Dining Area aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Starbucks Pricing
Starbucks continues to evolve, with a 9% increase in customer satisfaction of Pricing, climbing from 22% last year to 31% this year.
Starbucks Price
Jul '23 — Jun '24
Austria
Starbucks has successfully improved guest experience, as their "Price" satisfaction score jumped from 21% last year to an 28% this year.
Satisfaction Score
Aspect Rank
Starbucks Service
Starbucks is struggling to meet customer expectations, with a 2% decrease in satisfaction in Service aspect, falling from 54% last year to 52% this year.
Starbucks Waiting Time
Jul '23 — Jun '24
Austria
Starbucks continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 43% to 52% this year.
Satisfaction Score
Aspect Rank
Starbucks Order Processing
Jul '23 — Jun '24
Austria
Starbucks is still the go-to place for customers, as their Order Processing score remains high at 29%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Starbucks Staff
Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Staff aspect, down from 58% last year to 51% this year.
Starbucks Staff Friendliness
Jul '23 — Jun '24
Austria
Starbucks is facing challenges in evolving its Staff Friendliness aspect, with a 8% decrease in customer satisfaction, dropping from 56% last year to 48% this year.
Satisfaction Score
Aspect Rank
Starbucks Staff Members
Jul '23 — Jun '24
Austria
Starbucks remains a consumer favourite, maintaining a consistent 46% satisfaction score in Staff Members aspect for both this year and last year.
Satisfaction Score
Aspect Rank
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