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Reporting period: Jul '23Jun '24

Santos Wieden I Mexican Grill & Bar Overview

<10 Places
Bar and Pub

Brand Satisfaction

83%

Country Rank

Austria
251 of 557

Category Rank

Bar and Pub
37 of 93

Rating Score

4.2

Sales Power

Sales Index

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Santos Wieden I Mexican Grill & Bar Brand Profile

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar has a much lower satisfaction score for its Pricing compared to its other aspects. However, Santos Wieden I Mexican Grill & Bar has succeeded in its Staff aspect, with a 91% satisfaction score.

Staff
91%
4pp
Food and Drinks
86%
1pp
Place
81%
3pp
Service
74%
3pp
Pricing
58%
7pp
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Santos Wieden I Mexican Grill & Bar Satisfaction Trend

Jan '24Jun '24

Austria

Santos Wieden I Mexican Grill & Bar's brand satisfaction has increased compared to previous month and now stands at 88%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Santos Wieden I Mexican Grill & Bar Food and Drinks

Santos Wieden I Mexican Grill & Bar is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food and Drinks dropping from 87% last year to 86% this year.

Santos Wieden I Mexican Grill & Bar Portion Size

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is struggling to meet customer expectations, with a 6% decrease in satisfaction in Portion Size aspect, falling from 80% last year to 74% this year.

Satisfaction Score

74%
6pp

Aspect Rank

10 of 85
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Santos Wieden I Mexican Grill & Bar Food Quality

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar has shown an increase in Food Quality, with a jump from 58% last year to an impressive 72% this year.

Satisfaction Score

72%
14pp

Aspect Rank

13 of 93
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Santos Wieden I Mexican Grill & Bar Menu Selection

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is losing its edge, with a noticeable decrease in guest satisfaction in Menu Selection aspect, down from 91% last year to 90% this year.

Satisfaction Score

90%
1pp

Aspect Rank

24 of 92
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Santos Wieden I Mexican Grill & Bar Dishes

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar continues to evolve, with a 3% increase in customer satisfaction of Dishes, climbing from 77% last year to 80% this year.

Satisfaction Score

80%
3pp

Aspect Rank

34 of 93
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Santos Wieden I Mexican Grill & Bar Drinks

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is facing challenges in evolving its Drinks aspect, with a 5% decrease in customer satisfaction, dropping from 94% last year to 89% this year.

Satisfaction Score

89%
5pp

Aspect Rank

44 of 93
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Santos Wieden I Mexican Grill & Bar Cuisines

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is facing challenges in maintaining its customer experience, with a noticeable 5% decrease in their Cuisines aspect satisfaction score, dropping from 89% to 84% this year.

Satisfaction Score

84%
5pp

Aspect Rank

4 of 53
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Santos Wieden I Mexican Grill & Bar Place

Santos Wieden I Mexican Grill & Bar is losing some of its appeal, with a concerning 3% decrease in satisfaction for Place dropping from 84% last year to 81% this year.

Santos Wieden I Mexican Grill & Bar Atmosphere and Décor

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

36 of 93
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Santos Wieden I Mexican Grill & Bar Pricing

Santos Wieden I Mexican Grill & Bar is struggling to meet customer expectations, with a 7% decrease in satisfaction in Pricing aspect, falling from 65% last year to 58% this year.

Santos Wieden I Mexican Grill & Bar Price

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 59% last year to 52% this year.

Satisfaction Score

52%
7pp

Aspect Rank

59 of 93
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Santos Wieden I Mexican Grill & Bar Service

Santos Wieden I Mexican Grill & Bar has successfully improved guest experience, as their "Service" satisfaction score jumped from 71% last year to an 74% this year.

Santos Wieden I Mexican Grill & Bar Dining Options

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar remains a consumer favourite, maintaining a consistent 83% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

83%

Aspect Rank

26 of 92
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Santos Wieden I Mexican Grill & Bar Waiting Time

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 43% to 52% this year.

Satisfaction Score

52%
9pp

Aspect Rank

15 of 92
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Santos Wieden I Mexican Grill & Bar Order Processing

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is facing challenges in evolving its Order Processing aspect, with a 10% decrease in customer satisfaction, dropping from 60% last year to 50% this year.

Satisfaction Score

50%
10pp

Aspect Rank

12 of 93
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Santos Wieden I Mexican Grill & Bar Staff

Santos Wieden I Mexican Grill & Bar is one of the most promising brand to delight customers. Use Realytics to know more

Santos Wieden I Mexican Grill & Bar Staff Friendliness

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

17 of 93
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Santos Wieden I Mexican Grill & Bar Staff Attentiveness

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Staff Attentiveness aspect satisfaction score, dropping from 97% to 89% this year.

Satisfaction Score

89%
8pp

Aspect Rank

8 of 87
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Santos Wieden I Mexican Grill & Bar Staff Members

Jul '23Jun '24

Austria

Santos Wieden I Mexican Grill & Bar has demonstrated resilience in the industry, with a 8% increase in customer satisfaction for Staff Members rising from 68% to 76% this year.

Satisfaction Score

76%
8pp

Aspect Rank

15 of 93
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