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Reporting period: Apr '23Mar '24

Santos Wieden I Mexican Grill & Bar Overview

<10 Places
Bar and Pub

Brand Satisfaction

84%
1pp

Country Rank

Austria
268 of 596

Category Rank

Bar and Pub
41 of 101

Rating Score

4.3

Sales Power

Sales Index

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Santos Wieden I Mexican Grill & Bar Brand Profile

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar has a much lower satisfaction score for its Pricing compared to its other aspects. However, Santos Wieden I Mexican Grill & Bar has succeeded in its Staff aspect, with a 90% satisfaction score.

Staff
90%
5pp
Food and Drinks
87%
1pp
Place
84%
2pp
Service
70%
1pp
Pricing
62%
2pp
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Santos Wieden I Mexican Grill & Bar Satisfaction Trend

Last 6 months

Austria

Santos Wieden I Mexican Grill & Bar's brand satisfaction has increased compared to previous month and now stands at 87%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Santos Wieden I Mexican Grill & Bar Food and Drinks

Santos Wieden I Mexican Grill & Bar has shown an increase in Food and Drinks, with a jump from 86% last year to an impressive 87% this year.

Santos Wieden I Mexican Grill & Bar Food Quality

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar continues to evolve, with a 10% increase in customer satisfaction of Food Quality, climbing from 57% last year to 67% this year.

Satisfaction Score

67%
10pp

Aspect Rank

16 of 101
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Santos Wieden I Mexican Grill & Bar Portion Size

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar is losing some of its appeal, with a concerning 1% decrease in satisfaction for Portion Size dropping from 77% last year to 76% this year.

Satisfaction Score

76%
1pp

Aspect Rank

11 of 92
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Satisfaction Score

Aspect Rank

6 of 101
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Santos Wieden I Mexican Grill & Bar Cuisines

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar remains a consumer favourite, maintaining a consistent 85% satisfaction score in Cuisines aspect for both this year and last year.

Satisfaction Score

85%

Aspect Rank

4 of 59
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Santos Wieden I Mexican Grill & Bar Drinks

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar is struggling to meet customer expectations, with a 6% decrease in satisfaction in Drinks aspect, falling from 95% last year to 89% this year.

Satisfaction Score

89%
6pp

Aspect Rank

42 of 101
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Santos Wieden I Mexican Grill & Bar Dishes

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 74% last year to an 81% this year.

Satisfaction Score

81%
7pp

Aspect Rank

34 of 100
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Santos Wieden I Mexican Grill & Bar Place

Santos Wieden I Mexican Grill & Bar continues to improve, with a notable increase in customer satisfaction for their Place aspect, rising from 82% to 84% this year.

Santos Wieden I Mexican Grill & Bar Comfort

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar has demonstrated resilience in the industry, with a 14% increase in customer satisfaction for Comfort rising from 13% to 27% this year.

Satisfaction Score

27%
14pp

Aspect Rank

4 of 99
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Santos Wieden I Mexican Grill & Bar Atmosphere and Décor

Apr '23Mar '24

Austria

Use Realytics to know more about Santos Wieden I Mexican Grill & Barlink

Satisfaction Score

Aspect Rank

33 of 101
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Santos Wieden I Mexican Grill & Bar Pricing

Santos Wieden I Mexican Grill & Bar has shown an increase in Pricing, with a jump from 60% last year to an impressive 62% this year.

Santos Wieden I Mexican Grill & Bar Price

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 56% last year to 55% this year.

Satisfaction Score

55%
1pp

Aspect Rank

56 of 101
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Santos Wieden I Mexican Grill & Bar Service

Santos Wieden I Mexican Grill & Bar is facing challenges in evolving its Service aspect, with a 1% decrease in customer satisfaction, dropping from 71% last year to 70% this year.

Santos Wieden I Mexican Grill & Bar Dining Options

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar is still the go-to place for customers, as their Dining Options score remains high at 81%, consistent with last year's score.

Satisfaction Score

81%

Aspect Rank

30 of 101
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Santos Wieden I Mexican Grill & Bar Waiting Time

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar continues to evolve, with a 2% increase in customer satisfaction of Waiting Time, climbing from 42% last year to 44% this year.

Satisfaction Score

44%
2pp

Aspect Rank

23 of 101
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Santos Wieden I Mexican Grill & Bar Order Processing

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar is facing challenges in maintaining its customer experience, with a noticeable 11% decrease in their Order Processing aspect satisfaction score, dropping from 60% to 49% this year.

Satisfaction Score

49%
11pp

Aspect Rank

18 of 101
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Santos Wieden I Mexican Grill & Bar Staff

Santos Wieden I Mexican Grill & Bar has successfully improved guest experience, as their "Staff" satisfaction score jumped from 85% last year to an 90% this year.

Santos Wieden I Mexican Grill & Bar Staff Friendliness

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar is one of the most promising brand to delight customers. Use Realytics to know morelink

Satisfaction Score

Aspect Rank

14 of 101
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Santos Wieden I Mexican Grill & Bar Staff Attentiveness

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

4 of 95
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Santos Wieden I Mexican Grill & Bar Staff Members

Apr '23Mar '24

Austria

Santos Wieden I Mexican Grill & Bar continues to improve, with a notable increase in customer satisfaction for their Staff Members aspect, rising from 65% to 73% this year.

Satisfaction Score

73%
8pp

Aspect Rank

15 of 101
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