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Reporting period: Apr '23Mar '24

Puerstner Overview

<10 Places
Restaurant

Brand Satisfaction

85%
1pp

Country Rank

Austria
221 of 596

Category Rank

Restaurant
156 of 382

Rating Score

4.4

Sales Power

Sales Index

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Puerstner Brand Profile

Apr '23Mar '24

Austria

Puerstner has a much lower satisfaction score for its Service compared to its other aspects. However, Puerstner has succeeded in its Food and Drinks aspect, with a 91% satisfaction score.

Food and Drinks
91%
1pp
Place
87%
6pp
Pricing
78%
3pp
Staff
77%
2pp
Service
76%
3pp
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Puerstner Satisfaction Trend

Last 6 months

Austria

Puerstner's brand satisfaction has decreased compared to previous month and now stands at 82%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Puerstner Food and Drinks

Puerstner is struggling to meet customer expectations. Use Realytics to know why

Puerstner Food Quality

Apr '23Mar '24

Austria

Puerstner is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food Quality dropping from 64% last year to 60% this year.

Satisfaction Score

60%
4pp

Aspect Rank

179 of 382
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Satisfaction Score

Aspect Rank

31 of 375
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Puerstner Menu Selection

Apr '23Mar '24

Austria

Puerstner is struggling to meet customer expectations, with a 7% decrease in satisfaction in Menu Selection aspect, falling from 93% last year to 86% this year.

Satisfaction Score

86%
7pp

Aspect Rank

122 of 382
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Puerstner Drinks

Apr '23Mar '24

Austria

Puerstner has shown an increase in Drinks, with a jump from 88% last year to an impressive 89% this year.

Satisfaction Score

89%
1pp

Aspect Rank

82 of 381
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Puerstner Dishes

Apr '23Mar '24

Austria

Puerstner is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 92% last year to 89% this year.

Satisfaction Score

89%
3pp

Aspect Rank

103 of 382
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Puerstner Place

Puerstner is facing challenges in evolving its Place aspect, with a 6% decrease in customer satisfaction, dropping from 93% last year to 87% this year.

Puerstner Atmosphere and Décor

Apr '23Mar '24

Austria

Puerstner is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

190 of 382
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Puerstner Pricing

Puerstner continues to evolve, with a 3% increase in customer satisfaction of Pricing, climbing from 75% last year to 78% this year.

Puerstner Price

Apr '23Mar '24

Austria

Puerstner has successfully improved guest experience, as their "Price" satisfaction score jumped from 75% last year to an 78% this year.

Satisfaction Score

78%
3pp

Aspect Rank

131 of 382
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Puerstner Service

Puerstner is facing challenges in maintaining its customer experience, with a noticeable 3% decrease in their Service aspect satisfaction score, dropping from 79% to 76% this year.

Puerstner Waiting Time

Apr '23Mar '24

Austria

Puerstner continues to improve, with a notable increase in customer satisfaction for their Waiting Time aspect, rising from 63% to 76% this year.

Satisfaction Score

76%
13pp

Aspect Rank

57 of 381
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Puerstner Order Processing

Apr '23Mar '24

Austria

Puerstner is losing some of its appeal, with a concerning 16% decrease in satisfaction for Order Processing dropping from 62% last year to 46% this year.

Satisfaction Score

46%
16pp

Aspect Rank

52 of 381
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Puerstner Staff

Puerstner has demonstrated resilience in the industry, with a 2% increase in customer satisfaction for Staff rising from 75% to 77% this year.

Puerstner Staff Friendliness

Apr '23Mar '24

Austria

Puerstner has shown an increase in Staff Friendliness, with a jump from 68% last year to an impressive 74% this year.

Satisfaction Score

74%
6pp

Aspect Rank

298 of 382
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Puerstner Staff Members

Apr '23Mar '24

Austria

Puerstner continues to evolve, with a 4% increase in customer satisfaction of Staff Members, climbing from 60% last year to 64% this year.

Satisfaction Score

64%
4pp

Aspect Rank

123 of 382
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