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Reporting period: Apr '23Mar '24

KAFFEIN home base Overview

<10 Places
Coffee Shop

Brand Satisfaction

87%
6pp

Country Rank

Austria
169 of 596

Category Rank

Coffee Shop
7 of 13

Rating Score

4.2

Sales Power

Sales Index

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KAFFEIN home base Brand Profile

Apr '23Mar '24

Austria

KAFFEIN home base has a much lower satisfaction score for its Pricing compared to its other aspects. However, KAFFEIN home base has succeeded in its Food and Drinks aspect, with a 91% satisfaction score.

Food and Drinks
91%
3pp
Place
91%
1pp
Location
86%
Staff
79%
14pp
Service
70%
16pp
Pricing
55%
22pp
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KAFFEIN home base Satisfaction Trend

Last 6 months

Austria

KAFFEIN home base's brand satisfaction has increased compared to previous month and now stands at 86%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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KAFFEIN home base Food and Drinks

KAFFEIN home base is struggling to meet customer expectations. Use Realytics to know why

KAFFEIN home base Food Quality

Apr '23Mar '24

Austria

KAFFEIN home base is losing some of its appeal, with a concerning 10% decrease in satisfaction for Food Quality dropping from 89% last year to 79% this year.

Satisfaction Score

79%
10pp

Aspect Rank

3 of 13
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Satisfaction Score

Aspect Rank

5 of 13
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Satisfaction Score

Aspect Rank

5 of 13
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KAFFEIN home base Dishes

Apr '23Mar '24

Austria

KAFFEIN home base is struggling to meet customer expectations, with a 1% decrease in satisfaction in Dishes aspect, falling from 90% last year to 89% this year.

Satisfaction Score

89%
1pp

Aspect Rank

7 of 13
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KAFFEIN home base Location

KAFFEIN home base remains a consumer favourite, maintaining a consistent 86% satisfaction score in Location aspect for both this year and last year.

KAFFEIN home base Place

KAFFEIN home base is one of the most promising brand to delight customers. Use Realytics to know more

KAFFEIN home base Comfort

Apr '23Mar '24

Austria

KAFFEIN home base is still the go-to place for customers, as their Comfort score remains high at 79%, consistent with last year's score.

Satisfaction Score

79%

Aspect Rank

1 of 10
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Satisfaction Score

Aspect Rank

5 of 13
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KAFFEIN home base Dining Area

Apr '23Mar '24

Austria

KAFFEIN home base remains a consumer favourite, maintaining a consistent 70% satisfaction score in Dining Area aspect for both this year and last year.

Satisfaction Score

70%

Aspect Rank

1 of 13
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KAFFEIN home base Cleanliness and Hygiene

Apr '23Mar '24

Austria

KAFFEIN home base is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 71%, consistent with last year's score.

Satisfaction Score

71%

Aspect Rank

1 of 11
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KAFFEIN home base Work and study friendly

Apr '23Mar '24

Austria

KAFFEIN home base remains a consumer favourite, maintaining a consistent 80% satisfaction score in Work and study friendly aspect for both this year and last year.

Satisfaction Score

80%

Aspect Rank

1 of 6
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KAFFEIN home base Pricing

KAFFEIN home base is losing its edge, with a noticeable decrease in guest satisfaction in Pricing aspect, down from 77% last year to 55% this year.

KAFFEIN home base Price

Apr '23Mar '24

Austria

KAFFEIN home base is facing challenges in evolving its Price aspect, with a 21% decrease in customer satisfaction, dropping from 77% last year to 56% this year.

Satisfaction Score

56%
21pp

Aspect Rank

7 of 13
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KAFFEIN home base Service

KAFFEIN home base is facing challenges in maintaining its customer experience, with a noticeable 16% decrease in their Service aspect satisfaction score, dropping from 86% to 70% this year.

KAFFEIN home base Dining Options

Apr '23Mar '24

Austria

KAFFEIN home base is losing some of its appeal, with a concerning 3% decrease in satisfaction for Dining Options dropping from 89% last year to 86% this year.

Satisfaction Score

86%
3pp

Aspect Rank

6 of 13
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KAFFEIN home base Staff

KAFFEIN home base is struggling to meet customer expectations, with a 14% decrease in satisfaction in Staff aspect, falling from 93% last year to 79% this year.

KAFFEIN home base Staff Friendliness

Apr '23Mar '24

Austria

KAFFEIN home base is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 92% last year to 85% this year.

Satisfaction Score

85%
7pp

Aspect Rank

8 of 13
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KAFFEIN home base Staff Members

Apr '23Mar '24

Austria

KAFFEIN home base is still the go-to place for customers, as their Staff Members score remains high at 74%, consistent with last year's score.

Satisfaction Score

74%

Aspect Rank

6 of 13
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