Hotline 5 Brand Profile
Jul '23 — Jun '24
Austria
Hotline 5 has a much lower satisfaction score for its Pricing compared to its other aspects. However, Hotline 5 has succeeded in its Staff aspect, with a 89% satisfaction score.
Hotline 5 Satisfaction Trend
Jan '24 — Jun '24
Austria
Hotline 5's brand satisfaction has decreased compared to previous month and now stands at 68%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hotline 5 Food and Drinks
Hotline 5 remains a consumer favourite, maintaining a consistent 85% satisfaction score in Food and Drinks aspect for both this year and last year.
Hotline 5 Food Quality
Jul '23 — Jun '24
Austria
Hotline 5 has shown an increase in Food Quality, with a jump from 54% last year to an impressive 56% this year.
Satisfaction Score
Aspect Rank
Hotline 5 Menu Selection
Jul '23 — Jun '24
Austria
Hotline 5 is still the go-to place for customers, as their Menu Selection score remains high at 71%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Hotline 5 Dishes
Jul '23 — Jun '24
Austria
Hotline 5 remains a consumer favourite, maintaining a consistent 86% satisfaction score in Dishes aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Hotline 5 Drinks
Jul '23 — Jun '24
Austria
Hotline 5 is still the go-to place for customers, as their Drinks score remains high at 88%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Hotline 5 Place
Hotline 5 is losing some of its appeal, with a concerning 3% decrease in satisfaction for Place dropping from 90% last year to 87% this year.
Hotline 5 Atmosphere and Décor
Jul '23 — Jun '24
Austria
Satisfaction Score
Aspect Rank
Hotline 5 Pricing
Hotline 5 is struggling to meet customer expectations, with a 9% decrease in satisfaction in Pricing aspect, falling from 72% last year to 63% this year.
Hotline 5 Price
Jul '23 — Jun '24
Austria
Hotline 5 is losing its edge, with a noticeable decrease in guest satisfaction in Price aspect, down from 72% last year to 63% this year.
Satisfaction Score
Aspect Rank
Hotline 5 Service
Hotline 5 is facing challenges in evolving its Service aspect, with a 4% decrease in customer satisfaction, dropping from 69% last year to 65% this year.
Hotline 5 Billing and Payment
Jul '23 — Jun '24
Austria
Hotline 5 is facing challenges in maintaining its customer experience, with a noticeable 10% decrease in their Billing and Payment aspect satisfaction score, dropping from 37% to 27% this year.
Satisfaction Score
Aspect Rank
Hotline 5 Waiting Time
Jul '23 — Jun '24
Austria
Hotline 5 remains a consumer favourite, maintaining a consistent 61% satisfaction score in Waiting Time aspect for both this year and last year.
Satisfaction Score
Aspect Rank
Hotline 5 Order Processing
Jul '23 — Jun '24
Austria
Hotline 5 is still the go-to place for customers, as their Order Processing score remains high at 58%, consistent with last year's score.
Satisfaction Score
Aspect Rank
Hotline 5 Staff
Hotline 5 is losing some of its appeal, with a concerning 4% decrease in satisfaction for Staff dropping from 93% last year to 89% this year.
Hotline 5 Staff Friendliness
Jul '23 — Jun '24
Austria
Satisfaction Score
Aspect Rank
Hotline 5 Staff Members
Jul '23 — Jun '24
Austria
Hotline 5 is struggling to meet customer expectations, with a 4% decrease in satisfaction in Staff Members aspect, falling from 77% last year to 73% this year.
Satisfaction Score
Aspect Rank
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