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Reporting period: Apr '23Mar '24

Hotline 5 Overview

<10 Places
Restaurant

Brand Satisfaction

84%
2pp

Country Rank

Austria
267 of 596

Category Rank

Restaurant
186 of 382

Rating Score

4.3

Sales Power

Sales Index

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Hotline 5 Brand Profile

Apr '23Mar '24

Austria

Hotline 5 has a much lower satisfaction score for its Service compared to its other aspects. However, Hotline 5 has succeeded in its Staff aspect, with a 92% satisfaction score.

Staff
92%
1pp
Place
88%
4pp
Food and Drinks
87%
2pp
Pricing
69%
7pp
Service
65%
5pp
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Hotline 5 Satisfaction Trend

Last 6 months

Austria

Hotline 5's brand satisfaction has increased compared to previous month and now stands at 100%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Hotline 5 Food and Drinks

Hotline 5 is losing some of its appeal, with a concerning 2% decrease in satisfaction for Food and Drinks dropping from 89% last year to 87% this year.

Hotline 5 Food Quality

Apr '23Mar '24

Austria

Hotline 5 is struggling to meet customer expectations, with a 7% decrease in satisfaction in Food Quality aspect, falling from 68% last year to 61% this year.

Satisfaction Score

61%
7pp

Aspect Rank

169 of 382
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Hotline 5 Drinks

Apr '23Mar '24

Austria

Hotline 5 remains a consumer favourite, maintaining a consistent 86% satisfaction score in Drinks aspect for both this year and last year.

Satisfaction Score

86%

Aspect Rank

98 of 381
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Hotline 5 Dishes

Apr '23Mar '24

Austria

Hotline 5 is losing its edge, with a noticeable decrease in guest satisfaction in Dishes aspect, down from 89% last year to 88% this year.

Satisfaction Score

88%
1pp

Aspect Rank

120 of 382
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Hotline 5 Place

Hotline 5 is facing challenges in evolving its Place aspect, with a 4% decrease in customer satisfaction, dropping from 92% last year to 88% this year.

Satisfaction Score

Aspect Rank

147 of 382
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Hotline 5 Pricing

Hotline 5 is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Pricing aspect satisfaction score, dropping from 76% to 69% this year.

Hotline 5 Price

Apr '23Mar '24

Austria

Hotline 5 is losing some of its appeal, with a concerning 7% decrease in satisfaction for Price dropping from 76% last year to 69% this year.

Satisfaction Score

69%
7pp

Aspect Rank

179 of 382
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Hotline 5 Service

Hotline 5 is struggling to meet customer expectations, with a 5% decrease in satisfaction in Service aspect, falling from 70% last year to 65% this year.

Hotline 5 Billing and Payment

Apr '23Mar '24

Austria

Hotline 5 is still the go-to place for customers, as their Billing and Payment score remains high at 28%, consistent with last year's score.

Satisfaction Score

28%

Aspect Rank

8 of 292
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Hotline 5 Waiting Time

Apr '23Mar '24

Austria

Hotline 5 remains a consumer favourite, maintaining a consistent 64% satisfaction score in Waiting Time aspect for both this year and last year.

Satisfaction Score

64%

Aspect Rank

84 of 381
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Hotline 5 Staff

Hotline 5 is struggling to meet customer expectations. Use Realytics to know why

Hotline 5 Staff Friendliness

Apr '23Mar '24

Austria

Hotline 5 is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

155 of 382
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Hotline 5 Staff Members

Apr '23Mar '24

Austria

Hotline 5 is still the go-to place for customers, as their Staff Members score remains high at 89%, consistent with last year's score.

Satisfaction Score

89%

Aspect Rank

50 of 382
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