Hard Rock Cafe Brand Profile
Jul '23 — Jun '24
Austria
Hard Rock Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Hard Rock Cafe has succeeded in its Location aspect, with a 98% satisfaction score.
Hard Rock Cafe Satisfaction Trend
Jan '24 — Jun '24
Austria
Hard Rock Cafe's brand satisfaction has increased compared to previous month and now stands at 78%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.
Hard Rock Cafe Food and Drinks
Hard Rock Cafe has shown an increase in Food and Drinks, with a jump from 78% last year to an impressive 80% this year.
Hard Rock Cafe Food Quality
Jul '23 — Jun '24
Austria
Hard Rock Cafe is losing some of its appeal, with a concerning 1% decrease in satisfaction for Food Quality dropping from 39% last year to 38% this year.
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Aspect Rank
Hard Rock Cafe Menu Selection
Jul '23 — Jun '24
Austria
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Hard Rock Cafe Dishes
Jul '23 — Jun '24
Austria
Hard Rock Cafe continues to evolve, with a 3% increase in customer satisfaction of Dishes, climbing from 68% last year to 71% this year.
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Aspect Rank
Hard Rock Cafe Drinks
Jul '23 — Jun '24
Austria
Hard Rock Cafe has successfully improved guest experience, as their "Drinks" satisfaction score jumped from 82% last year to an 87% this year.
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Aspect Rank
Hard Rock Cafe Location
Hard Rock Cafe is struggling to meet customer expectations. Use Realytics to know why
Hard Rock Cafe Conveniently Situated
Jul '23 — Jun '24
Austria
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Hard Rock Cafe Views and Surroundings
Jul '23 — Jun '24
Austria
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Hard Rock Cafe Place
Hard Rock Cafe is struggling to meet customer expectations, with a 3% decrease in satisfaction in Place aspect, falling from 87% last year to 84% this year.
Hard Rock Cafe Atmosphere and Décor
Jul '23 — Jun '24
Austria
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Hard Rock Cafe Comfort
Jul '23 — Jun '24
Austria
Hard Rock Cafe continues to improve, with a notable increase in customer satisfaction for their Comfort aspect, rising from 35% to 57% this year.
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Hard Rock Cafe Dining Area
Jul '23 — Jun '24
Austria
Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dining Area aspect, down from 69% last year to 46% this year.
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Aspect Rank
Hard Rock Cafe Pricing
Hard Rock Cafe has demonstrated resilience in the industry, with a 4% increase in customer satisfaction for Pricing rising from 35% to 39% this year.
Hard Rock Cafe Price
Jul '23 — Jun '24
Austria
Hard Rock Cafe has shown an increase in Price, with a jump from 33% last year to an impressive 37% this year.
Satisfaction Score
Aspect Rank
Hard Rock Cafe Service
Hard Rock Cafe continues to evolve, with a 2% increase in customer satisfaction of Service, climbing from 72% last year to 74% this year.
Hard Rock Cafe Dining Options
Jul '23 — Jun '24
Austria
Hard Rock Cafe remains a consumer favourite, maintaining a consistent 71% satisfaction score in Dining Options aspect for both this year and last year.
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Aspect Rank
Hard Rock Cafe Waiting Time
Jul '23 — Jun '24
Austria
Hard Rock Cafe has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 49% last year to an 51% this year.
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Aspect Rank
Hard Rock Cafe Order Processing
Jul '23 — Jun '24
Austria
Hard Rock Cafe is still the go-to place for customers, as their Order Processing score remains high at 45%, consistent with last year's score.
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Aspect Rank
Hard Rock Cafe Staff
Hard Rock Cafe is facing challenges in evolving its Staff aspect, with a 5% decrease in customer satisfaction, dropping from 87% last year to 82% this year.
Hard Rock Cafe Staff Friendliness
Jul '23 — Jun '24
Austria
Hard Rock Cafe is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Staff Friendliness aspect satisfaction score, dropping from 91% to 83% this year.
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Hard Rock Cafe Staff Attentiveness
Jul '23 — Jun '24
Austria
Hard Rock Cafe continues to improve, with a notable increase in customer satisfaction for their Staff Attentiveness aspect, rising from 65% to 78% this year.
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Aspect Rank
Hard Rock Cafe Staff Members
Jul '23 — Jun '24
Austria
Hard Rock Cafe is losing some of its appeal, with a concerning 3% decrease in satisfaction for Staff Members dropping from 76% last year to 73% this year.
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Aspect Rank
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