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Reporting period: Jun '23May '24

Hard Rock Cafe Overview

<10 Places
Restaurant

Brand Satisfaction

79%
1pp

Country Rank

Austria
347 of 564

Category Rank

Restaurant
239 of 369

Rating Score

4.1

Sales Power

Sales Index

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Hard Rock Cafe Brand Profile

Jun '23May '24

Austria

Hard Rock Cafe has a much lower satisfaction score for its Pricing compared to its other aspects. However, Hard Rock Cafe has succeeded in its Location aspect, with a 98% satisfaction score.

Location
98%
Staff
83%
3pp
Place
83%
5pp
Food and Drinks
80%
3pp
Service
75%
4pp
Pricing
39%
6pp
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Hard Rock Cafe Satisfaction Trend

Dec '23May '24

Austria

Hard Rock Cafe's brand satisfaction has decreased compared to previous month and now stands at 77%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Hard Rock Cafe Food and Drinks

Hard Rock Cafe has shown an increase in Food and Drinks, with a jump from 77% last year to an impressive 80% this year.

Hard Rock Cafe Food Quality

Jun '23May '24

Austria

Hard Rock Cafe continues to evolve, with a 4% increase in customer satisfaction of Food Quality, climbing from 36% last year to 40% this year.

Satisfaction Score

40%
4pp

Aspect Rank

252 of 355
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Satisfaction Score

Aspect Rank

44 of 355
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Hard Rock Cafe Dishes

Jun '23May '24

Austria

Hard Rock Cafe has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 67% last year to an 72% this year.

Satisfaction Score

72%
5pp

Aspect Rank

261 of 355
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Hard Rock Cafe Drinks

Jun '23May '24

Austria

Hard Rock Cafe is losing some of its appeal, with a concerning 1% decrease in satisfaction for Drinks dropping from 84% last year to 83% this year.

Satisfaction Score

83%
1pp

Aspect Rank

100 of 354
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Hard Rock Cafe Location

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Hard Rock Cafe Conveniently Situated

Jun '23May '24

Austria

Hard Rock Cafe is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

180 of 310
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Hard Rock Cafe Views and Surroundings

Jun '23May '24

Austria

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Satisfaction Score

Aspect Rank

54 of 306
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Hard Rock Cafe Place

Hard Rock Cafe is struggling to meet customer expectations, with a 5% decrease in satisfaction in Place aspect, falling from 88% last year to 83% this year.

Hard Rock Cafe Atmosphere and Décor

Jun '23May '24

Austria

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Satisfaction Score

Aspect Rank

209 of 355
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Hard Rock Cafe Comfort

Jun '23May '24

Austria

Hard Rock Cafe continues to improve, with a notable increase in customer satisfaction for their Comfort aspect, rising from 33% to 56% this year.

Satisfaction Score

56%
23pp

Aspect Rank

8 of 337
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Hard Rock Cafe Dining Area

Jun '23May '24

Austria

Hard Rock Cafe is losing its edge, with a noticeable decrease in guest satisfaction in Dining Area aspect, down from 70% last year to 43% this year.

Satisfaction Score

43%
27pp

Aspect Rank

18 of 347
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Hard Rock Cafe Pricing

Hard Rock Cafe has demonstrated resilience in the industry, with a 6% increase in customer satisfaction for Pricing rising from 33% to 39% this year.

Hard Rock Cafe Price

Jun '23May '24

Austria

Hard Rock Cafe has shown an increase in Price, with a jump from 33% last year to an impressive 37% this year.

Satisfaction Score

37%
4pp

Aspect Rank

297 of 355
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Hard Rock Cafe Service

Hard Rock Cafe continues to evolve, with a 4% increase in customer satisfaction of Service, climbing from 71% last year to 75% this year.

Hard Rock Cafe Dining Options

Jun '23May '24

Austria

Hard Rock Cafe remains a consumer favourite, maintaining a consistent 73% satisfaction score in Dining Options aspect for both this year and last year.

Satisfaction Score

73%

Aspect Rank

76 of 355
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Hard Rock Cafe Waiting Time

Jun '23May '24

Austria

Hard Rock Cafe has successfully improved guest experience, as their "Waiting Time" satisfaction score jumped from 47% last year to an 51% this year.

Satisfaction Score

51%
4pp

Aspect Rank

111 of 354
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Hard Rock Cafe Order Processing

Jun '23May '24

Austria

Hard Rock Cafe continues to improve, with a notable increase in customer satisfaction for their Order Processing aspect, rising from 44% to 47% this year.

Satisfaction Score

47%
3pp

Aspect Rank

45 of 354
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Hard Rock Cafe Staff

Hard Rock Cafe is facing challenges in evolving its Staff aspect, with a 3% decrease in customer satisfaction, dropping from 86% last year to 83% this year.

Hard Rock Cafe Staff Friendliness

Jun '23May '24

Austria

Hard Rock Cafe is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Staff Friendliness aspect satisfaction score, dropping from 91% to 85% this year.

Satisfaction Score

85%
6pp

Aspect Rank

198 of 355
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Hard Rock Cafe Staff Attentiveness

Jun '23May '24

Austria

Hard Rock Cafe has demonstrated resilience in the industry, with a 18% increase in customer satisfaction for Staff Attentiveness rising from 63% to 81% this year.

Satisfaction Score

81%
18pp

Aspect Rank

50 of 342
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Hard Rock Cafe Staff Members

Jun '23May '24

Austria

Hard Rock Cafe has shown an increase in Staff Members, with a jump from 73% last year to an impressive 74% this year.

Satisfaction Score

74%
1pp

Aspect Rank

78 of 355
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