Starbucks Overview

Starbucks remains a consumer favourite, maintaining a consistent 56% satisfaction score in Portion Size aspect for both this year and last year.

Starbucks is losing some of its appeal, with a concerning 3% decrease in satisfaction for Food Quality dropping from 36% last year to 33% this year.

Starbucks has successfully improved guest experience, as their "Dishes" satisfaction score jumped from 61% last year to an 64% this year.

Starbucks is still the go-to place for customers, as their Drinks score remains high at 73%, consistent with last year's score.

Starbucks is struggling to meet customer expectations, with a 16% decrease in satisfaction in Parking aspect, falling from 80% last year to 64% this year.

Starbucks has demonstrated resilience in the industry, with a 1% increase in customer satisfaction for Cleanliness and Hygiene rising from 50% to 51% this year.

Starbucks remains a consumer favourite, maintaining a consistent 57% satisfaction score in Child-Friendly Conditions aspect for both this year and last year.

Starbucks is facing challenges in evolving its Dining Area aspect, with a 3% decrease in customer satisfaction, dropping from 44% last year to 41% this year.

Starbucks is still the go-to place for customers, as their Billing and Payment score remains high at 30%, consistent with last year's score.

Starbucks remains a consumer favourite, maintaining a consistent 37% satisfaction score in Waiting Time aspect for both this year and last year.

Starbucks is still the go-to place for customers, as their Staff Competence score remains high at 58%, consistent with last year's score.

Starbucks is losing its edge, with a noticeable decrease in guest satisfaction in Staff Friendliness aspect, down from 83% last year to 77% this year.

Starbucks has shown an increase in Staff Members, with a jump from 48% last year to an impressive 49% this year.