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Reporting period: Mar '23Feb '24

SĀNTAL Overview

<10 Places
Coffee Shop

Brand Satisfaction

82%
1pp

Country Rank

Argentina
910 of 1 850

Category Rank

Coffee Shop
61 of 118

Rating Score

4.1

Sales Power

Sales Index

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SĀNTAL Brand Profile

Mar '23Feb '24

Argentina

SĀNTAL has a much lower satisfaction score for its Location compared to its other aspects. However, SĀNTAL has succeeded in its Food and Drinks aspect, with a 85% satisfaction score.

Food and Drinks
85%
Place
82%
7pp
Staff
80%
5pp
Service
78%
8pp
Pricing
33%
32pp
Location
0%
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SĀNTAL Food and Drinks

SĀNTAL remains a consumer favourite, maintaining a consistent 85% satisfaction score in Food and Drinks aspect for both this year and last year.

SĀNTAL Portion Size

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

75 of 112
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SĀNTAL Food Quality

Mar '23Feb '24

Argentina

SĀNTAL is losing some of its appeal, with a concerning 23% decrease in satisfaction for Food Quality dropping from 59% last year to 36% this year.

Satisfaction Score

36%
23pp

Aspect Rank

57 of 118
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SĀNTAL Menu Selection

Mar '23Feb '24

Argentina

SĀNTAL is still the go-to place for customers, as their Menu Selection score remains high at 83%, consistent with last year's score.

Satisfaction Score

83%

Aspect Rank

32 of 117
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SĀNTAL Dishes

Mar '23Feb '24

Argentina

SĀNTAL has shown an increase in Dishes, with a jump from 80% last year to an impressive 85% this year.

Satisfaction Score

85%
5pp

Aspect Rank

39 of 118
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SĀNTAL Drinks

Mar '23Feb '24

Argentina

SĀNTAL is struggling to meet customer expectations, with a 3% decrease in satisfaction in Drinks aspect, falling from 87% last year to 84% this year.

Satisfaction Score

84%
3pp

Aspect Rank

45 of 118
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SĀNTAL Location

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SĀNTAL Conveniently Situated

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

21 of 93
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SĀNTAL Views and Surroundings

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

23 of 89
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SĀNTAL Transport Accessibility

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 5
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SĀNTAL Place

SĀNTAL is losing its edge, with a noticeable decrease in guest satisfaction in Place aspect, down from 89% last year to 82% this year.

SĀNTAL Atmosphere and Décor

Mar '23Feb '24

Argentina

SĀNTAL is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

77 of 118
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SĀNTAL Cleanliness and Hygiene

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

81 of 116
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SĀNTAL Restrooms

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

69 of 90
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SĀNTAL Options for different visitors

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

67 of 114
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SĀNTAL Child-Friendly Conditions

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

16 of 70
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SĀNTAL Comfort

Mar '23Feb '24

Argentina

SĀNTAL is facing challenges in evolving its Comfort aspect, with a 3% decrease in customer satisfaction, dropping from 85% last year to 82% this year.

Satisfaction Score

82%
3pp

Aspect Rank

7 of 116
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SĀNTAL Venue Congestion

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

68 of 107
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SĀNTAL Dining Area

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

77 of 111
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SĀNTAL Work and study friendly

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

40 of 62
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SĀNTAL Pricing

SĀNTAL is facing challenges in maintaining its customer experience, with a noticeable 32% decrease in their Pricing aspect satisfaction score, dropping from 65% to 33% this year.

SĀNTAL Price

Mar '23Feb '24

Argentina

SĀNTAL is losing some of its appeal, with a concerning 33% decrease in satisfaction for Price dropping from 64% last year to 31% this year.

Satisfaction Score

31%
33pp

Aspect Rank

112 of 118
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SĀNTAL Promotions

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

21 of 84
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SĀNTAL Service

SĀNTAL continues to evolve, with a 8% increase in customer satisfaction of Service, climbing from 70% last year to 78% this year.

SĀNTAL Billing and Payment

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

81 of 95
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Satisfaction Score

Aspect Rank

16 of 118
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Satisfaction Score

Aspect Rank

23 of 117
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SĀNTAL Order Processing

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

50 of 117
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SĀNTAL Staff

SĀNTAL is struggling to meet customer expectations, with a 5% decrease in satisfaction in Staff aspect, falling from 85% last year to 80% this year.

SĀNTAL Staff Competence

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

13 of 54
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SĀNTAL Staff Friendliness

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

64 of 118
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SĀNTAL Staff Attentiveness

Mar '23Feb '24

Argentina

SĀNTAL is losing its edge, with a noticeable decrease in guest satisfaction in Staff Attentiveness aspect, down from 88% last year to 85% this year.

Satisfaction Score

85%
3pp

Aspect Rank

74 of 118
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SĀNTAL Staff Avaliability

Mar '23Feb '24

Argentina

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Satisfaction Score

Aspect Rank

30 of 50
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SĀNTAL Staff Members

Mar '23Feb '24

Argentina

SĀNTAL remains a consumer favourite, maintaining a consistent 70% satisfaction score in Staff Members aspect for both this year and last year.

Satisfaction Score

70%

Aspect Rank

17 of 116
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