P.F. Chang's Overview

P.F. Chang's is struggling to meet customer expectations, with a 6% decrease in satisfaction in Portion Size aspect, falling from 94% last year to 88% this year.

P.F. Chang's is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 53% last year to 36% this year.

P.F. Chang's is facing challenges in evolving its Dishes aspect, with a 6% decrease in customer satisfaction, dropping from 74% last year to 68% this year.

P.F. Chang's remains a consumer favourite, maintaining a consistent 57% satisfaction score in Cleanliness and Hygiene aspect for both this year and last year.

P.F. Chang's remains a consumer favourite, maintaining a consistent 50% satisfaction score in Options for different visitors aspect for both this year and last year.

P.F. Chang's is still the go-to place for customers, as their Comfort score remains high at 50%, consistent with last year's score.

P.F. Chang's remains a consumer favourite, maintaining a consistent 73% satisfaction score in Dining Options aspect for both this year and last year.

P.F. Chang's is still the go-to place for customers, as their Waiting Time score remains high at 20%, consistent with last year's score.

P.F. Chang's remains a consumer favourite, maintaining a consistent 67% satisfaction score in Order Processing aspect for both this year and last year.

P.F. Chang's is still the go-to place for customers, as their Staff Friendliness score remains high at 86%, consistent with last year's score.

P.F. Chang's is losing some of its appeal, with a concerning 10% decrease in satisfaction for Staff Attentiveness dropping from 98% last year to 88% this year.