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Reporting period: Apr '23Mar '24

Matilde Overview

<10 Places
Restaurant

Brand Satisfaction

71%

Country Rank

Argentina
1 474 of 1 749

Category Rank

Restaurant
859 of 1 034

Rating Score

3.8

Sales Power

Sales Index

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Matilde Brand Profile

Apr '23Mar '24

Argentina

Matilde has a much lower satisfaction score for its Location compared to its other aspects. However, Matilde has succeeded in its Place aspect, with a 85% satisfaction score.

Place
85%
22pp
Staff
85%
2pp
Service
70%
5pp
Food and Drinks
68%
4pp
Pricing
41%
Location
0%
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Matilde Food and Drinks

Matilde is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 72% last year to 68% this year.

Matilde Portion Size

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

469 of 1 026
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Matilde Food Quality

Apr '23Mar '24

Argentina

Matilde has shown an increase in Food Quality, with a jump from 25% last year to an impressive 28% this year.

Satisfaction Score

28%
3pp

Aspect Rank

663 of 1 034
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Matilde Menu Selection

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

407 of 1 019
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Matilde Dishes

Apr '23Mar '24

Argentina

Matilde is struggling to meet customer expectations, with a 5% decrease in satisfaction in Dishes aspect, falling from 66% last year to 61% this year.

Satisfaction Score

61%
5pp

Aspect Rank

863 of 1 034
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Matilde Drinks

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

776 of 1 025
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Matilde Location

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Matilde Conveniently Situated

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

242 of 698
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Matilde Views and Surroundings

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

364 of 672
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Matilde Place

Matilde continues to evolve, with a 22% increase in customer satisfaction of Place, climbing from 63% last year to 85% this year.

Matilde Atmosphere and Décor

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

704 of 1 033
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Matilde Cleanliness and Hygiene

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

565 of 992
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Matilde Options for different visitors

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

635 of 1 009
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Matilde Child-Friendly Conditions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

396 of 759
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Matilde Comfort

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

593 of 1 008
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Matilde Venue Congestion

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

674 of 859
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Matilde Dining Area

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

266 of 937
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Matilde Pricing

Matilde remains a consumer favourite, maintaining a consistent 41% satisfaction score in Pricing aspect for both this year and last year.

Matilde Price

Apr '23Mar '24

Argentina

Matilde is still the go-to place for customers, as their Price score remains high at 41%, consistent with last year's score.

Satisfaction Score

41%

Aspect Rank

902 of 1 034
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Matilde Promotions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

182 of 729
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Matilde Service

Matilde has successfully improved guest experience, as their "Service" satisfaction score jumped from 65% last year to an 70% this year.

Matilde Billing and Payment

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

110 of 860
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Matilde Dining Options

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

517 of 1 034
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Matilde Waiting Time

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

856 of 1 028
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Matilde Order Processing

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

704 of 1 026
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Matilde Staff

Matilde continues to improve, with a notable increase in customer satisfaction for their Staff aspect, rising from 83% to 85% this year.

Matilde Staff Competence

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

359 of 571
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Matilde Staff Friendliness

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

581 of 1 030
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Matilde Staff Attentiveness

Apr '23Mar '24

Argentina

Matilde is losing its edge, with a noticeable decrease in guest satisfaction in Staff Attentiveness aspect, down from 96% last year to 90% this year.

Satisfaction Score

90%
6pp

Aspect Rank

588 of 1 034
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Matilde Staff Avaliability

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

58 of 263
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Matilde Staff Members

Apr '23Mar '24

Argentina

Matilde has demonstrated resilience in the industry, with a 38% increase in customer satisfaction for Staff Members rising from 43% to 81% this year.

Satisfaction Score

81%
38pp

Aspect Rank

155 of 1 034
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