Mama Mia Overview

Mama Mia is struggling to meet customer expectations, with a 20% decrease in satisfaction in Portion Size aspect, falling from 100% last year to 80% this year.

Mama Mia is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 79% last year to 73% this year.

Mama Mia is facing challenges in evolving its Dishes aspect, with a 26% decrease in customer satisfaction, dropping from 92% last year to 66% this year.

Mama Mia remains a consumer favourite, maintaining a consistent 78% satisfaction score in Drinks aspect for both this year and last year.

Mama Mia is still the go-to place for customers, as their Cleanliness and Hygiene score remains high at 50%, consistent with last year's score.

Mama Mia remains a consumer favourite, maintaining a consistent 75% satisfaction score in Dining Area aspect for both this year and last year.

Mama Mia is still the go-to place for customers, as their Order Processing score remains high at 33%, consistent with last year's score.

Mama Mia remains a consumer favourite, maintaining a consistent 88% satisfaction score in Staff Friendliness aspect for both this year and last year.

Mama Mia is losing some of its appeal, with a concerning 8% decrease in satisfaction for Staff Attentiveness dropping from 91% last year to 83% this year.