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Reporting period: Apr '23Mar '24

Havanna Overview

100+ Places
Coffee Shop

Brand Satisfaction

66%
7pp

Country Rank

Argentina
4 of 5

Category Rank

Coffee Shop
2 of 2

Rating Score

3.3

Sales Power

Sales Index

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Havanna Brand Profile

Apr '23Mar '24

Argentina

Havanna has a much lower satisfaction score for its Pricing compared to its other aspects. However, Havanna has succeeded in its Location aspect, with a 96% satisfaction score.

Location
96%
1pp
Food and Drinks
70%
6pp
Place
66%
Staff
64%
12pp
Service
60%
7pp
Pricing
41%
8pp
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Havanna Food and Drinks

Havanna is losing some of its appeal, with a concerning 6% decrease in satisfaction for Food and Drinks dropping from 76% last year to 70% this year.

Havanna Portion Size

Apr '23Mar '24

Argentina

Havanna is struggling to meet customer expectations, with a 16% decrease in satisfaction in Portion Size aspect, falling from 63% last year to 47% this year.

Satisfaction Score

47%
16pp

Aspect Rank

2 of 2
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Havanna Food Quality

Apr '23Mar '24

Argentina

Havanna is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 53% last year to 40% this year.

Satisfaction Score

40%
13pp

Aspect Rank

1 of 2
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Havanna Menu Selection

Apr '23Mar '24

Argentina

Havanna has shown an increase in Menu Selection, with a jump from 79% last year to an impressive 84% this year.

Satisfaction Score

84%
5pp

Aspect Rank

2 of 2
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Havanna Dishes

Apr '23Mar '24

Argentina

Havanna is facing challenges in evolving its Dishes aspect, with a 8% decrease in customer satisfaction, dropping from 67% last year to 59% this year.

Satisfaction Score

59%
8pp

Aspect Rank

2 of 2
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Havanna Drinks

Apr '23Mar '24

Argentina

Havanna is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Drinks aspect satisfaction score, dropping from 77% to 70% this year.

Satisfaction Score

70%
7pp

Aspect Rank

2 of 2
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Havanna Cuisines

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Location

Havanna is struggling to meet customer expectations. Use Realytics to know why

Havanna Parking

Apr '23Mar '24

Argentina

Havanna continues to evolve, with a 10% increase in customer satisfaction of Parking, climbing from 67% last year to 77% this year.

Satisfaction Score

77%
10pp

Aspect Rank

1 of 2
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Havanna Conveniently Situated

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

1 of 2
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Havanna Views and Surroundings

Apr '23Mar '24

Argentina

Havanna is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 2
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Havanna Ease to Find

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Transport Accessibility

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Place

Havanna remains a consumer favourite, maintaining a consistent 66% satisfaction score in Place aspect for both this year and last year.

Havanna Atmosphere and Décor

Apr '23Mar '24

Argentina

Havanna is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 2
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Havanna Cleanliness and Hygiene

Apr '23Mar '24

Argentina

Havanna is losing some of its appeal, with a concerning 8% decrease in satisfaction for Cleanliness and Hygiene dropping from 58% last year to 50% this year.

Satisfaction Score

50%
8pp

Aspect Rank

2 of 2
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Havanna Restrooms

Apr '23Mar '24

Argentina

Havanna has successfully improved guest experience, as their "Restrooms" satisfaction score jumped from 36% last year to an 46% this year.

Satisfaction Score

46%
10pp

Aspect Rank

2 of 2
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Havanna Options for different visitors

Apr '23Mar '24

Argentina

Havanna is struggling to meet customer expectations, with a 7% decrease in satisfaction in Options for different visitors aspect, falling from 81% last year to 74% this year.

Satisfaction Score

74%
7pp

Aspect Rank

2 of 2
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Havanna Child-Friendly Conditions

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Comfort

Apr '23Mar '24

Argentina

Havanna is losing its edge, with a noticeable decrease in guest satisfaction in Comfort aspect, down from 79% last year to 72% this year.

Satisfaction Score

72%
7pp

Aspect Rank

2 of 2
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Havanna Venue Congestion

Apr '23Mar '24

Argentina

Havanna continues to improve, with a notable increase in customer satisfaction for their Venue Congestion aspect, rising from 7% to 22% this year.

Satisfaction Score

22%
15pp

Aspect Rank

1 of 2
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Havanna Dining Area

Apr '23Mar '24

Argentina

Havanna is facing challenges in evolving its Dining Area aspect, with a 4% decrease in customer satisfaction, dropping from 31% last year to 27% this year.

Satisfaction Score

27%
4pp

Aspect Rank

2 of 2
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Havanna Work and study friendly

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Pricing

Havanna is facing challenges in maintaining its customer experience, with a noticeable 8% decrease in their Pricing aspect satisfaction score, dropping from 49% to 41% this year.

Havanna Price

Apr '23Mar '24

Argentina

Havanna is losing some of its appeal, with a concerning 10% decrease in satisfaction for Price dropping from 48% last year to 38% this year.

Satisfaction Score

38%
10pp

Aspect Rank

1 of 2
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Havanna Promotions

Apr '23Mar '24

Argentina

Havanna has demonstrated resilience in the industry, with a 5% increase in customer satisfaction for Promotions rising from 64% to 69% this year.

Satisfaction Score

69%
5pp

Aspect Rank

1 of 2
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Havanna Service

Havanna is struggling to meet customer expectations, with a 7% decrease in satisfaction in Service aspect, falling from 67% last year to 60% this year.

Havanna Billing and Payment

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Dining Options

Apr '23Mar '24

Argentina

Havanna is still the go-to place for customers, as their Dining Options score remains high at 88%, consistent with last year's score.

Satisfaction Score

88%

Aspect Rank

1 of 2
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Havanna Online Facilities

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Order Processing

Apr '23Mar '24

Argentina

Havanna is losing its edge, with a noticeable decrease in guest satisfaction in Order Processing aspect, down from 32% last year to 30% this year.

Satisfaction Score

30%
2pp

Aspect Rank

2 of 2
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Havanna Staff

Havanna is facing challenges in evolving its Staff aspect, with a 12% decrease in customer satisfaction, dropping from 76% last year to 64% this year.

Havanna Staff Competence

Apr '23Mar '24

Argentina

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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Staff Friendliness

Apr '23Mar '24

Argentina

Havanna is facing challenges in maintaining its customer experience, with a noticeable 12% decrease in their Staff Friendliness aspect satisfaction score, dropping from 73% to 61% this year.

Satisfaction Score

61%
12pp

Aspect Rank

2 of 2
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Havanna Staff Attentiveness

Apr '23Mar '24

Argentina

Havanna is losing some of its appeal, with a concerning 10% decrease in satisfaction for Staff Attentiveness dropping from 83% last year to 73% this year.

Satisfaction Score

73%
10pp

Aspect Rank

2 of 2
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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Staff Members

Apr '23Mar '24

Argentina

Havanna is struggling to meet customer expectations, with a 10% decrease in satisfaction in Staff Members aspect, falling from 47% last year to 37% this year.

Satisfaction Score

37%
10pp

Aspect Rank

2 of 2
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