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Reporting period: Jul '23Jun '24

Havanna Overview

100+ Places
Coffee Shop

Brand Satisfaction

65%
6pp

Country Rank

Argentina
4 of 5

Category Rank

Coffee Shop
2 of 2

Rating Score

3.3

Sales Power

Sales Index

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Havanna Brand Profile

Jul '23Jun '24

Argentina

Havanna has a much lower satisfaction score for its Pricing compared to its other aspects. However, Havanna has succeeded in its Location aspect, with a 96% satisfaction score.

Location
96%
Food and Drinks
70%
4pp
Place
64%
3pp
Staff
62%
11pp
Service
61%
3pp
Pricing
41%
7pp
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Havanna Satisfaction Trend

Jan '24Jun '24

Argentina

Havanna's brand satisfaction has decreased compared to previous month and now stands at 68%. Use Realytics to closely monitor satisfactions score changes and assess how well any brand meets customer expectations.

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Havanna Food and Drinks

Havanna is losing some of its appeal, with a concerning 4% decrease in satisfaction for Food and Drinks dropping from 74% last year to 70% this year.

Havanna Portion Size

Jul '23Jun '24

Argentina

Havanna is struggling to meet customer expectations, with a 7% decrease in satisfaction in Portion Size aspect, falling from 55% last year to 48% this year.

Satisfaction Score

48%
7pp

Aspect Rank

2 of 2
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Havanna Food Quality

Jul '23Jun '24

Argentina

Havanna is losing its edge, with a noticeable decrease in guest satisfaction in Food Quality aspect, down from 51% last year to 40% this year.

Satisfaction Score

40%
11pp

Aspect Rank

2 of 2
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Havanna Menu Selection

Jul '23Jun '24

Argentina

Havanna has shown an increase in Menu Selection, with a jump from 80% last year to an impressive 84% this year.

Satisfaction Score

84%
4pp

Aspect Rank

2 of 2
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Havanna Dishes

Jul '23Jun '24

Argentina

Havanna is facing challenges in evolving its Dishes aspect, with a 5% decrease in customer satisfaction, dropping from 65% last year to 60% this year.

Satisfaction Score

60%
5pp

Aspect Rank

2 of 2
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Havanna Drinks

Jul '23Jun '24

Argentina

Havanna is facing challenges in maintaining its customer experience, with a noticeable 6% decrease in their Drinks aspect satisfaction score, dropping from 76% to 70% this year.

Satisfaction Score

70%
6pp

Aspect Rank

2 of 2
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Havanna Location

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Havanna Parking

Jul '23Jun '24

Argentina

Havanna continues to evolve, with a 3% increase in customer satisfaction of Parking, climbing from 68% last year to 71% this year.

Satisfaction Score

71%
3pp

Aspect Rank

1 of 2
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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Views and Surroundings

Jul '23Jun '24

Argentina

Havanna is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 2
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Havanna Place

Havanna is losing some of its appeal, with a concerning 3% decrease in satisfaction for Place dropping from 67% last year to 64% this year.

Havanna Atmosphere and Décor

Jul '23Jun '24

Argentina

Havanna is struggling to meet customer expectations. Use Realytics to know whylink

Satisfaction Score

Aspect Rank

2 of 2
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Havanna Cleanliness and Hygiene

Jul '23Jun '24

Argentina

Havanna is struggling to meet customer expectations, with a 8% decrease in satisfaction in Cleanliness and Hygiene aspect, falling from 57% last year to 49% this year.

Satisfaction Score

49%
8pp

Aspect Rank

2 of 2
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Havanna Restrooms

Jul '23Jun '24

Argentina

Havanna has successfully improved guest experience, as their "Restrooms" satisfaction score jumped from 37% last year to an 50% this year.

Satisfaction Score

50%
13pp

Aspect Rank

2 of 2
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Havanna Options for different visitors

Jul '23Jun '24

Argentina

Havanna is losing its edge, with a noticeable decrease in guest satisfaction in Options for different visitors aspect, down from 77% last year to 69% this year.

Satisfaction Score

69%
8pp

Aspect Rank

2 of 2
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Havanna Comfort

Jul '23Jun '24

Argentina

Havanna is facing challenges in evolving its Comfort aspect, with a 10% decrease in customer satisfaction, dropping from 80% last year to 70% this year.

Satisfaction Score

70%
10pp

Aspect Rank

2 of 2
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Havanna Venue Congestion

Jul '23Jun '24

Argentina

Havanna continues to improve, with a notable increase in customer satisfaction for their Venue Congestion aspect, rising from 8% to 21% this year.

Satisfaction Score

21%
13pp

Aspect Rank

1 of 2
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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Pricing

Havanna is facing challenges in maintaining its customer experience, with a noticeable 7% decrease in their Pricing aspect satisfaction score, dropping from 48% to 41% this year.

Havanna Price

Jul '23Jun '24

Argentina

Havanna is losing some of its appeal, with a concerning 9% decrease in satisfaction for Price dropping from 46% last year to 37% this year.

Satisfaction Score

37%
9pp

Aspect Rank

1 of 2
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Havanna Promotions

Jul '23Jun '24

Argentina

Havanna has demonstrated resilience in the industry, with a 3% increase in customer satisfaction for Promotions rising from 64% to 67% this year.

Satisfaction Score

67%
3pp

Aspect Rank

1 of 2
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Havanna Service

Havanna is struggling to meet customer expectations, with a 3% decrease in satisfaction in Service aspect, falling from 64% last year to 61% this year.

Havanna Billing and Payment

Jul '23Jun '24

Argentina

Use Realytics to know more about Havannalink

Satisfaction Score

Aspect Rank

2 of 2
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Havanna Opening Hours

Jul '23Jun '24

Argentina

Use Realytics to know more about Havannalink

Satisfaction Score

Aspect Rank

2 of 2
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Havanna Dining Options

Jul '23Jun '24

Argentina

Havanna is losing its edge, with a noticeable decrease in guest satisfaction in Dining Options aspect, down from 88% last year to 86% this year.

Satisfaction Score

86%
2pp

Aspect Rank

2 of 2
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Satisfaction Score

Aspect Rank

2 of 2
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Havanna Order Processing

Jul '23Jun '24

Argentina

Havanna is facing challenges in evolving its Order Processing aspect, with a 2% decrease in customer satisfaction, dropping from 30% last year to 28% this year.

Satisfaction Score

28%
2pp

Aspect Rank

2 of 2
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Havanna Staff

Havanna is facing challenges in maintaining its customer experience, with a noticeable 11% decrease in their Staff aspect satisfaction score, dropping from 73% to 62% this year.

Havanna Staff Friendliness

Jul '23Jun '24

Argentina

Havanna is losing some of its appeal, with a concerning 9% decrease in satisfaction for Staff Friendliness dropping from 70% last year to 61% this year.

Satisfaction Score

61%
9pp

Aspect Rank

2 of 2
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Havanna Staff Attentiveness

Jul '23Jun '24

Argentina

Havanna is struggling to meet customer expectations, with a 11% decrease in satisfaction in Staff Attentiveness aspect, falling from 81% last year to 70% this year.

Satisfaction Score

70%
11pp

Aspect Rank

2 of 2
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Havanna Staff Members

Jul '23Jun '24

Argentina

Havanna is losing its edge, with a noticeable decrease in guest satisfaction in Staff Members aspect, down from 46% last year to 37% this year.

Satisfaction Score

37%
9pp

Aspect Rank

2 of 2
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